Job summary
The Liverpool Women's NHS Foundation Trust hosts one of the largest and longest established assisted conception units in the UK. The Hewitt Fertility Centre is seeking to appoint a Part Time worker to join the team within the Hewitt Fertility Centre at Liverpool.
The successful applicant will be responsible for the administrative processes supporting the Hewitt Centre counselling services and for the processing of queries and the registering of DCR (Donor Conceived Register) registrants.
They will be required to be proficient in the use of Information Technology and supporting technologies to enable the discharge of duties in an efficient and effective manner. The successful applicant must be personable, have excellent communication skills, be able to deal with registrants directly and liaise effectively with internal and external colleagues. Being a 'team-player' and close attention to detail are the key required attributes.
Respecting enhanced confidentiality is essential in all aspects of this role. They will have excellent communication skills and the ability to handle calls in a sensitive manner.
Main duties of the job
The post holder will be responsible for the administrative processes supporting the Hewitt Centre counselling services and supporting DCR (Donor Conceived Register) registrants through different processes.
The maintenance of the Donor Conceived register will be a key responsibility for the post holder. This includes the provision of information to registrants and patients which can be sensitive. The production of reports and spreadsheet use will be key.
About us
Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,000 babies, carry out over 10,000 gynaecological procedures, care for over 1,000 poorly & preterm newborns, and perform around 1,000 IVF cycles. We believe that this along with a strong dedication to research & innovation makes usthe specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving its services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services. https://vimeo.com/556197652
Job description
Job responsibilities
Main Duties and Responsibilities counselling and DCR administrative support:
- Deliver a high level of customer service in all interactions with patients, registrants and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times.
- Process queries and signpost/refer within the Hewitt Fertility Centre and externally, communicating the information to the registrants, staff and service providers by the most appropriate method dependent upon the service required.
- Arrange all communication to existing and new registrants.
- Register and prepare files entering demographic data on database.
- Maintain an up to date electronic and paper office filing system.
-
Process queries and signpost / refer within the Hewitt Centre and externally, communicating the information to the registrants, staff and service providers by the most appropriate method dependent upon the service required.
-
Arrange communication with Kings College London genetics team and registrants about DNA test results.
-
Arrange communication with registrant representatives / support group
-
Arrange communication to and between existing and new registrants.
-
Register and prepare files entering demographic data on database.
- Processing counselling referrals
- Operate in accordance with HFEA Regulations and Trust Departmental Policies and Standard Operating Procedures within the Department.
- Work flexibly to cover the hours of operation
- Undertake other duties as required from time to time providing cover for other members of the team.
Job description
Job responsibilities
Main Duties and Responsibilities counselling and DCR administrative support:
- Deliver a high level of customer service in all interactions with patients, registrants and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times.
- Process queries and signpost/refer within the Hewitt Fertility Centre and externally, communicating the information to the registrants, staff and service providers by the most appropriate method dependent upon the service required.
- Arrange all communication to existing and new registrants.
- Register and prepare files entering demographic data on database.
- Maintain an up to date electronic and paper office filing system.
-
Process queries and signpost / refer within the Hewitt Centre and externally, communicating the information to the registrants, staff and service providers by the most appropriate method dependent upon the service required.
-
Arrange communication with Kings College London genetics team and registrants about DNA test results.
-
Arrange communication with registrant representatives / support group
-
Arrange communication to and between existing and new registrants.
-
Register and prepare files entering demographic data on database.
- Processing counselling referrals
- Operate in accordance with HFEA Regulations and Trust Departmental Policies and Standard Operating Procedures within the Department.
- Work flexibly to cover the hours of operation
- Undertake other duties as required from time to time providing cover for other members of the team.
Person Specification
Qualifications & Learning
Essential
- Educated to GCSE level or equivalent including English and Mathematics
- European Computer Driving Licence (ECDL) Qualification Or NVQ2 or equivalent experience
Special Requirements
Essential
- Understanding of HFEA Code of Practice with particular respect to confidentiality of data
Personal Attributes
Essential
- Good health record
- Good attendance and timekeeping record
- Able to assess situations and suggest possible solutions
- Understand the requirement of delivering an excellent service all at all times
- Able to work under pressure
Desirable
- Able to enhance the service
- Able to work flexibly
Experience
Essential
- Experience within a clerical environment
- Experience of customer service role
Desirable
- NHS clerical experience
- Team work experience
Skills, Knowledge & Aptitudes
Essential
- Proven aptitude for clerical role
- Excellent communication skills
- Confident, helpful and empathetic telephone manner
- Good keyboard skills
- Good understanding of database functions
Person Specification
Qualifications & Learning
Essential
- Educated to GCSE level or equivalent including English and Mathematics
- European Computer Driving Licence (ECDL) Qualification Or NVQ2 or equivalent experience
Special Requirements
Essential
- Understanding of HFEA Code of Practice with particular respect to confidentiality of data
Personal Attributes
Essential
- Good health record
- Good attendance and timekeeping record
- Able to assess situations and suggest possible solutions
- Understand the requirement of delivering an excellent service all at all times
- Able to work under pressure
Desirable
- Able to enhance the service
- Able to work flexibly
Experience
Essential
- Experience within a clerical environment
- Experience of customer service role
Desirable
- NHS clerical experience
- Team work experience
Skills, Knowledge & Aptitudes
Essential
- Proven aptitude for clerical role
- Excellent communication skills
- Confident, helpful and empathetic telephone manner
- Good keyboard skills
- Good understanding of database functions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
