Job summary
An exciting opportunity has arisen for a Booking Clerk to join the Patient Access Centre team at Liverpool Women's Hospital on a permanent basis.
Main duties of the job
The successful candidate will be an excellent communicator and will be computer literate with the ability to quickly learn several different systems, including e-Referral, Meditech, Outlook and Excel.
A large proportion of the Booking Clerk's role is to be the first point of contact for our patients therefore, a very high standard of customer service skills are required, an exceptional telephone manner and a calm, understanding and caring nature. Patient Access Centre manage a high volume of calls coming through daily and the post holder will be required to support with the chronological booking and scheduling of clinic appointments.
If you are looking to embark on a career in the NHS and feel that you meet the criteria in the job description, we want to hear from you!
The working hours for the post are Monday to Friday, 7.5hrs per day
Thank you for your interest in this post.
About us
Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,000 babies, carry out over 10,000 gynaecological procedures, care for over 1,000 poorly & preterm newborns, and perform around 1,000 IVF cycles. We believe that this along with a strong dedication to research & innovation makes usthe specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving its services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services. https://vimeo.com/556197652
Job description
Job responsibilities
Please refer to the detailed job description and main responsibilities for this vacancy within the job description attached
Job description
Job responsibilities
Please refer to the detailed job description and main responsibilities for this vacancy within the job description attached
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent including English and Mathematics.
- European Computer Driving Licence (ECDL) Qualification or equivalent
Desirable
- Additional Customer Service or Administration qualification such as an NVQ Qualification.
Experience
Essential
- Experience of working in a NHS contact centre, reception or equivalent appointment booking environment.
- Previous experience of data entry/ input.
Desirable
- Knowledge of a hospital based Patient Administration System
skills
Essential
- Good level of numeracy and literacy skills
- Able to communicate clearly both in verbal and written communications.
- Basic keyboard & PC skills.
- Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
- Organised and methodical with an attention to detail.
- Professional and friendly telephone manner.
- Able to maintain accuracy to high standards.
Knowledge
Essential
- Understanding of confidentiality, Data Protection and Caldicott principles.
- Able to recognise and resolve routine issues referring where appropriate
- Knowledge of NHS waiting time requirements and procedures.
personal qualities
Essential
- Flexible and adaptable to change.
- Ability to work to a deadline and to priorities own work load.
- Ability to work on own unsupervised.
- Courteous and friendly.
- Be able to work under pressure in a busy environment.
- Ability to work independently or as part of a team.
- Able to multi task.
- Capable of dealing with sensitive and confidential documents and situations
Desirable
- Able to implement new ideas to benefit patients, staff and working environment
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent including English and Mathematics.
- European Computer Driving Licence (ECDL) Qualification or equivalent
Desirable
- Additional Customer Service or Administration qualification such as an NVQ Qualification.
Experience
Essential
- Experience of working in a NHS contact centre, reception or equivalent appointment booking environment.
- Previous experience of data entry/ input.
Desirable
- Knowledge of a hospital based Patient Administration System
skills
Essential
- Good level of numeracy and literacy skills
- Able to communicate clearly both in verbal and written communications.
- Basic keyboard & PC skills.
- Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
- Organised and methodical with an attention to detail.
- Professional and friendly telephone manner.
- Able to maintain accuracy to high standards.
Knowledge
Essential
- Understanding of confidentiality, Data Protection and Caldicott principles.
- Able to recognise and resolve routine issues referring where appropriate
- Knowledge of NHS waiting time requirements and procedures.
personal qualities
Essential
- Flexible and adaptable to change.
- Ability to work to a deadline and to priorities own work load.
- Ability to work on own unsupervised.
- Courteous and friendly.
- Be able to work under pressure in a busy environment.
- Ability to work independently or as part of a team.
- Able to multi task.
- Capable of dealing with sensitive and confidential documents and situations
Desirable
- Able to implement new ideas to benefit patients, staff and working environment
