Cancer Information and Support Assistant

Job summary

Right to work: We actively promote diversity and inclusion. Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa

An exciting opportunity has arisen for an Information and Support Assistant within the Information and Support Centre at the Clatterbridge Cancer Centre. This is a part-time position (15 hours per week), permanent, and involves agile working across the Liverpool, Aintree and Wirral sites.

We are seeking a compassionate, proactive individual with experience in providing high-quality information and emotional support to patients, families and carers. The successful candidate will play a key role in delivering a welcoming, accessible and supportive service within the centre. They will work closely with the wider team to ensure people affected by cancer receive accurate information, signposting, and practical support tailored to their needs.

This role includes supporting the centre's day-to-day operations, contributing to service development, and helping maintain a calm, person-centred environment. The ideal candidate will be confident communicating with a wide range of people, able to manage sensitive conversations, and committed to enhancing the overall experience of those accessing our services.

Main duties of the job

Provide personalised cancer information and support, helping people navigate health and social care services.

Identify when needs are complex and refer to the appropriate professional or service.

Support the National Cancer Strategy by organising and attending awareness, early-diagnosis, and health-promotion events.

Promote self-management and well being for people affected by cancer.

Signpost and empower service users

Deputise for the Macmillan Cancer Information and Support Manager when required.

Supervise, guide, and support volunteers across all Information and Support Service sites.

Contribute to delivering a high-quality, consistent service across the three Clatterbridge Cancer Centre locations.

About us

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

We are -

• Kind
• Empowered
• Responsible
• Inclusive