Patient Services Officer
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Job summary
This role is working Monday - Friday between 8am & 8pm including some weekend & bank holidays
An exciting opportunity has arisen in Clatterbridge Cancer Centre on the Wirral site for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.
The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.
The post holder will also be responsible for appointing radiology slots across many services for extremely busy departments. This will include a full appointment booking system and ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous
The post holder will participate in the appointing of Complex appointments across hubs and be expected to undertake additional clerical duties pertaining to specific areas. The post holder will also be expected to liaise with the clinical Teams within the departments.
Main duties of the job
Main duties of the job
Experience of booking multiple series of appointments as per protocols
To participate in administrative and clerical duties
To maintain confidentiality at all times
To maintain multiple email boxes
To have a knowledge of a range of procedures and appointments across multiple services
To communicate with patients around their appointments liaising with Clinicians regarding complex cases - via telephone, text service & email
Requires multitasking
Using multiple applications
Supporting other teams/areas within the Hub
Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis
About us
The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are -
KindEmpoweredResponsibleInclusive
Details
Date posted
18 July 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
158-24-121-SHE
Job locations
The Clatterbridge Cancer Centre - Wirral
Clatterbridge Hospital
Wirral
CH63 4JY
Employer details
Employer name
The Clatterbridge Cancer Centre NHSFT
Address
The Clatterbridge Cancer Centre - Wirral
Clatterbridge Hospital
Wirral
CH63 4JY
Employer's website
Employer contact details
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