The Clatterbridge Cancer Centre NHSFT

Patient Services Officer

Information:

This job is now closed

Job summary

This role is working Monday - Friday between 8am & 8pm including some weekend & bank holidays

An exciting opportunity has arisen in Clatterbridge Cancer Centre on the Wirral site for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.

The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.

The post holder will also be responsible for appointing radiology slots across many services for extremely busy departments. This will include a full appointment booking system and ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous

The post holder will participate in the appointing of Complex appointments across hubs and be expected to undertake additional clerical duties pertaining to specific areas. The post holder will also be expected to liaise with the clinical Teams within the departments.

Main duties of the job

Main duties of the job

Experience of booking multiple series of appointments as per protocols

To participate in administrative and clerical duties

To maintain confidentiality at all times

To maintain multiple email boxes

To have a knowledge of a range of procedures and appointments across multiple services

To communicate with patients around their appointments liaising with Clinicians regarding complex cases - via telephone, text service & email

Requires multitasking

Using multiple applications

Supporting other teams/areas within the Hub

Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis

About us

The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

We are -

KindEmpoweredResponsibleInclusive

Details

Date posted

18 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

158-24-121-SHE

Job locations

The Clatterbridge Cancer Centre - Wirral

Clatterbridge Hospital

Wirral

CH63 4JY


Job description

Job responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Job description

Job responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Person Specification

Qualifications

Essential

  • GCSE in English and Mathematics or equivalent.

Knowledge & expertise

Essential

  • Knowledge of a range of administration systems

Desirable

  • Experience in an office environment

Experience

Essential

  • Front of house experience in a customer service area.

Desirable

  • Experience in a NHS environment.
Person Specification

Qualifications

Essential

  • GCSE in English and Mathematics or equivalent.

Knowledge & expertise

Essential

  • Knowledge of a range of administration systems

Desirable

  • Experience in an office environment

Experience

Essential

  • Front of house experience in a customer service area.

Desirable

  • Experience in a NHS environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Clatterbridge Cancer Centre NHSFT

Address

The Clatterbridge Cancer Centre - Wirral

Clatterbridge Hospital

Wirral

CH63 4JY


Employer's website

https://www.clatterbridgecc.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Clatterbridge Cancer Centre NHSFT

Address

The Clatterbridge Cancer Centre - Wirral

Clatterbridge Hospital

Wirral

CH63 4JY


Employer's website

https://www.clatterbridgecc.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Leader

Nicole Williams

nicole.williams2@nhs.net

01515565379

Details

Date posted

18 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

158-24-121-SHE

Job locations

The Clatterbridge Cancer Centre - Wirral

Clatterbridge Hospital

Wirral

CH63 4JY


Supporting documents

Privacy notice

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