Job summary
Patient Services Clerk - Admin Services - CCCP Paddington
Part time 19 hours per week, includes weekend working, Saturday and Sunday 0800-1800.
The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.
To provide a professional, friendly and effective reception service directly to patients and relatives.
Main duties of the job
The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk
As a Patient Services Clerk within the Admin Services Team you will play a key role in supporting patients during there inpatient ward stays and outpatient appointments and provide administrative support to the clinical teams.Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure. A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment.You will have a good standard of education including English and Maths, excellent computer skills and experience of competently making appointments and dealing with telephone enquiries.We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team. We're here to deliver the best cancer care to the people we serve and we're looking for applications from those who share that commitment and our values: Putting people first; Achieving excellence; Passionate about what we do; Always improving our care; and Looking to the future.
About us
The Clatterbridge Cancer Centre NHS Foundation Trust provides highly-specialist cancer care for a population of 2.4 million people across Cheshire & Merseyside, North Wales, the Isle of Man and parts of Lancashire.
In June 2020, we opened Clatterbridge Cancer Centre - Liverpool, our spectacular new cancer hospital in the heart of Liverpool's Knowledge Quarter, providing state-of-the-art facilities as part of a £162m investment. Alongside our flagship hospital in Liverpool, we also have two other main cancer centres:
- Clatterbridge Cancer Centre - Wirral, providing outpatient cancer treatment and supportive care on the Clatterbridge Health Campus in Bebington, Wirral
- Clatterbridge Cancer Centre - Aintree, our radiotherapy treatment centre on the Aintree University Hospital site
Together, working across three sites and operating specialist chemotherapy clinics in four of Merseyside's district hospitals, we deliver a comprehensive range of inpatient care, advanced radiotherapy, chemotherapy and other systemic anti-cancer therapies including gene therapies and immunotherapies.
We also deliver a pioneering Treatment at Home and Work service, are the only facility in the UK providing low-energy proton beam therapy to treat rare eye cancers, and host the region's Teenage and Young Adult Unit.
Working with leading experts from the University of Liverpool, we strive to stay at the forefront of novel treatments and techniques to deliver more effective and personalised treatments.
Job description
Job responsibilities
The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.
To provide a professional, friendly and effective reception service and to direct patients and relatives.
Arrange the booking of appointments using multiple systems. Appointment bookings will normally be as a result of patient or hospital change request and will normally be stand alone and of a non-complex nature.
Prepare the patients electronic or paper case note in advance of appointments and following the patients attendance, in accordance with agreed standards, using scanning equipment where necessary.
Manage all relevant enquiries from patients, relatives, GPs etc., ensuring that any issues are escalated or forwarded where necessary, following agreed instruction but using initiative where indicated. Arranging distribution of correspondence as necessary so as to maximise the care of patients who attend the Trusts clinics.
Deal with any difficulties relating to the clinics, escalating if required, making suggestions for improvement.
Provide a comprehensive clerical support service within their area such as to Medical Secretaries, clinical / nursing staff and Assistant Service Managers.
Ensure that all activity and data is recorded accurately and promptly into the EPR, raising any issues with the Assistant Service Manager.
Job description
Job responsibilities
The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.
To provide a professional, friendly and effective reception service and to direct patients and relatives.
Arrange the booking of appointments using multiple systems. Appointment bookings will normally be as a result of patient or hospital change request and will normally be stand alone and of a non-complex nature.
Prepare the patients electronic or paper case note in advance of appointments and following the patients attendance, in accordance with agreed standards, using scanning equipment where necessary.
Manage all relevant enquiries from patients, relatives, GPs etc., ensuring that any issues are escalated or forwarded where necessary, following agreed instruction but using initiative where indicated. Arranging distribution of correspondence as necessary so as to maximise the care of patients who attend the Trusts clinics.
Deal with any difficulties relating to the clinics, escalating if required, making suggestions for improvement.
Provide a comprehensive clerical support service within their area such as to Medical Secretaries, clinical / nursing staff and Assistant Service Managers.
Ensure that all activity and data is recorded accurately and promptly into the EPR, raising any issues with the Assistant Service Manager.
Person Specification
Education/Qualifications
Essential
- Good standard of education or equivalent work based experience
- Must be computer literate eg ECDL or equivalent experience
Desirable
- NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent.
Knowledge
Essential
- Previous experience in an office environment
Desirable
- Experience with busy reception areas
Experience
Essential
- Knowledge of a range of administration systems acquired through experience and qualification
- Understanding of Confidentiality and Data Protection legislation
Desirable
- Administrative experience within an NHS organisation
Person Specification
Education/Qualifications
Essential
- Good standard of education or equivalent work based experience
- Must be computer literate eg ECDL or equivalent experience
Desirable
- NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent.
Knowledge
Essential
- Previous experience in an office environment
Desirable
- Experience with busy reception areas
Experience
Essential
- Knowledge of a range of administration systems acquired through experience and qualification
- Understanding of Confidentiality and Data Protection legislation
Desirable
- Administrative experience within an NHS organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
