Job summary
Reporting to the Outpatient Booking Services Manager, the Service Manager is expected to be the Trust Specialist Lead for NHS Digital's e-Referral Service. Also to manage digital training within the outpatient booking team.
The role is based at Pydar House with the Outpatient Booking Team. This role is responsible for ensuring compliance with the national e-Referral System, including the Directory of Services for all referrals and Advice and Guidance of all GP and internal referrals including suspected cancer.
You will also support the Head of Patient Services and Outpatient Booking Services Manager in providing expert operational and technical support to Trust Senior Management, clinicians and administrative staff on all issues relating to eRS including Directory of Services.
Main duties of the job
Maintain national e-Referrals services and associated management of all GP referrals into the Trust and escalating capacity shortfalls to care groups/leads where required.
The post holder is expected to be a point of contact through being a visible, accessible and assertive figure to whom both administrative and clinical staff can turn to for assistance, advice and support, ensuring prompt action to resolve the concerns .
To interpret eRS data, identify any possible data quality issues, and refer these on to the relevant department. Delivery of Advice and Guidance Services via eRS. Delivery of mandated NHS Digital Paper Switch Off programme.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Royal Cornwall Hospitals NHS Trust is a research active organisation.
It's establishedSouth WestClinical School in Cornwall exists to promote clinical academic career opportunities for nurses, midwives and allied health professionals interested in research and evidence-based activities. Read their research paper to find out more.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent qualifications or experience
- Evidence of continuing professional development
Knowledge and Skills
Essential
- Highly developed operational leadership skills
- Highly effective presentation skills and the ability to present well-reasoned and structured argument orally and in writing
- Proficiency in the use of ICT applications to support efficient work activity, including the analysis, interpretation and presentation of complex data
- Ability to quickly establish effective working relationships and develop strong team working
- Well-developed interpersonal and facilitation skills, with ability to gain and maintain credibility with senior clinicians
- Highly developed analytical skills
Desirable
- Detailed knowledge and understanding of clinical and corporate governance and risk management systems and processes
Experience
Essential
- Previous and successful operational management experience gained within the Health sector
- Experience of supporting: otransformational change within a complex organisation othe translation of business strategy into operational delivery othe management of operating budgets and delivering financial surplus oleadership and performance management of teams and individuals.
Personal Attributes
Essential
- Tenacity: demonstrates high levels of self-belief, drive, enthusiasm and stamina to achieve goals and see things through
- Ability to motivate, inspire and provide innovative solutions
- Ability to work effectively in a complex and changing environment
- Ability to work under pressure to demanding timetables
- Displays innovative and lateral thinking
- Understands the need to deliver short-term priorities and achieve long-term goals (sense of balance)
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent qualifications or experience
- Evidence of continuing professional development
Knowledge and Skills
Essential
- Highly developed operational leadership skills
- Highly effective presentation skills and the ability to present well-reasoned and structured argument orally and in writing
- Proficiency in the use of ICT applications to support efficient work activity, including the analysis, interpretation and presentation of complex data
- Ability to quickly establish effective working relationships and develop strong team working
- Well-developed interpersonal and facilitation skills, with ability to gain and maintain credibility with senior clinicians
- Highly developed analytical skills
Desirable
- Detailed knowledge and understanding of clinical and corporate governance and risk management systems and processes
Experience
Essential
- Previous and successful operational management experience gained within the Health sector
- Experience of supporting: otransformational change within a complex organisation othe translation of business strategy into operational delivery othe management of operating budgets and delivering financial surplus oleadership and performance management of teams and individuals.
Personal Attributes
Essential
- Tenacity: demonstrates high levels of self-belief, drive, enthusiasm and stamina to achieve goals and see things through
- Ability to motivate, inspire and provide innovative solutions
- Ability to work effectively in a complex and changing environment
- Ability to work under pressure to demanding timetables
- Displays innovative and lateral thinking
- Understands the need to deliver short-term priorities and achieve long-term goals (sense of balance)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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