Job summary
We are looking for a new member of staff for our IT Service Desk, to provide frontline support for our clinical staff. They will form part of a rota, covering office hours, evenings, weekends and Bank Holidays.
Initial induction and all training will take place in person at our office in Redruth, in preparation for working your out of hours shift pattern. Evening and night shifts will be worked from home.
Day shifts will be a mixture of home and office working.
Main duties of the job
The role itself requires someone who is familiar with IT service desk procedures, has some experience of email/Office 365/Active Directory administration and has a friendly, approachable attitude to customer service.
Other duties required on the evening and night shifts will be (but not limited to):
monitoring of cyber security alerts and taking appropriate action,
working through a variety of AD/O365 maintenance tasks,
assisting with access control,
processing joiners, movers and leavers.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Person Specification
Qualifications
Essential
- A Level eduction or equivalent
- ITIL Foundation certificate
- NVQ3 or equivalent
Desirable
- AD/Azure AD/Office 365 formal training
- Customer Care/IT NVQ
Locality
Essential
- Can complete in person training
Desirable
- Based in Cornwall/willing to relocate
Experience
Essential
- Office 365 Administration
- Active Directory/Network Administration
- IT Service Desk
- Customer Care
- Telephone Support Role
- Online Call Management Systems
Desirable
- Supervisory
- NHS Mail Portal Admin
- Desktop Support
- Shift Working
- Clinical/Business System Support
- Telecomms/Network Exp
- NHS Exp
Person Specification
Qualifications
Essential
- A Level eduction or equivalent
- ITIL Foundation certificate
- NVQ3 or equivalent
Desirable
- AD/Azure AD/Office 365 formal training
- Customer Care/IT NVQ
Locality
Essential
- Can complete in person training
Desirable
- Based in Cornwall/willing to relocate
Experience
Essential
- Office 365 Administration
- Active Directory/Network Administration
- IT Service Desk
- Customer Care
- Telephone Support Role
- Online Call Management Systems
Desirable
- Supervisory
- NHS Mail Portal Admin
- Desktop Support
- Shift Working
- Clinical/Business System Support
- Telecomms/Network Exp
- NHS Exp
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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