Job summary
To provide a high-profile visible presence and clinical expertise, managerial leadership and coordination of the operational function for the whole hospital on all sites over a 24-hour period.
To be the point of contact for all staff within the Trust and to assist and support patients and the public with their enquiries and complaints. Liaise with the Senior Duty Manager (SDM), Chief Operating Officer (COO), Deputy Chief Operating Officer (DCOO) and On Call Director (OCD), Care Group management teams and department leads.
To contribute to and actively manage the emergency and elective admission process, across the site and capacity, in order to provide safe and appropriate patient placement and achievement of related Trust targets whilst maintaining contingency plans for emerging issues.
Main duties of the job
To triage adult in-patient in the acute hospital setting in line with the patient flow policy, providing treatment under Management Pathways independently as a Clinical Site Manager, and referring patients to the appropriate medical and outreach teams if required.
To provide senior nursing and managerial support and advice to all clinical areas within the Trust.
Co-ordinate the Trust's Emergency Response Team to fire, security alerts, clinical emergencies and immediate first line Management of Major / Serious incidents as required.
Working with senior colleagues take responsibility for the management of the emergency planning and elective process across the Trust, safe and appropriate patient placement and the achievement of related Trust targets.
Responsibilities 'out of hours' for the operational management of the Trust, implementing Policies and Procedures as required and providing support and advice to Trust employees.
The post holder will be responsible for dealing with patient and relative complaints out of hours and reporting, as well as making initial investigations of complaints, incidents, near misses or serious untoward incidents and ensuring that immediate action plans are put in place to safely deal with the same.
To undertake the lead role out of hours in co-ordinating, delivering and evaluating clinical site management services provided across different specialities and Care Groups.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Person Specification
essential
Essential
- Level 1 RN at degree level/or equivalent experience
Desirable
- Experience of teaching and coaching
essential
Essential
- Minimum 5 years acute experience
Desirable
- Experience of service development
essential
Essential
- Ward leadership at Band 6 or above
Desirable
- proven leadership position
essential
Essential
- Minimum 5 years NMC registration
Desirable
- Equivalent to NMC registration
Person Specification
essential
Essential
- Level 1 RN at degree level/or equivalent experience
Desirable
- Experience of teaching and coaching
essential
Essential
- Minimum 5 years acute experience
Desirable
- Experience of service development
essential
Essential
- Ward leadership at Band 6 or above
Desirable
- proven leadership position
essential
Essential
- Minimum 5 years NMC registration
Desirable
- Equivalent to NMC registration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
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