Job summary
Royal Cornwall Hospitals NHS Trust is continuing on its digital and clinical transformation journey that will change the way in which we deliver care across Cornwall, the Isles of Scilly, and the South West Peninsula. The Electronic Patient Record (EPR) Programme will underpin everything we do for our patients, our people, and our communities, as well as creating a working environment renowned for excellence and innovation that enables our staff to deliver safe and compassionate care every day. We believe the people of Cornwall and the Isles of Scilly, and our staff deserve nothing less. Our EPR is called eCare.
Key to the success of the EPR will be the engagement and involvement of service users and staff in building, then delivering the transformation.
The Programme Manager will report to the Senior Programme Manager, overseeing various workstreams supporting the successful implementation of the chosen system within the programmes' timeframe and budget.
This post is full-time working 37.5 hours per week.
Main duties of the job
As Programme Manager you will be responsible for ensuring that the eCare programme is implemented, to budget and timescale, to meet the stated requirements and assist the customer in the realisation of the identified benefits. The role has responsibility for line management of a number of senior project managers and other staff.
The post holder will require:
Experience of working with Oracle, our eCare supplier
An understanding of the working processes and systems used at RCHT
Experience of line management responsibility
Ability to start in post as soon as possible
About us
You will be motivated, flexible and will enjoy working in a fast-paced and challenging environment. It is essential that you are a team player and have excellent interpersonal and leadership skills.
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
The Programme Manager plans and coordinates activities to manage and implement aprogramme of work comprising a range of patient-related ICT projects, many of which arecomplex and large-scale, from contract/proposal initiation to final operational stage includingthe transition into business as usual. The Programme Manager plans, schedules, monitorsand report on activities related to the programme and ensures that programmes aremanaged to realise business benefits and that programme management is informed by anawareness of current technical developments. The Programme Manager will haveresponsibility for the line management of a number of senior project managers, projectmanagers, IT clinical practice educators, and system analysts plus budgetary control.
Job description
Job responsibilities
The Programme Manager plans and coordinates activities to manage and implement aprogramme of work comprising a range of patient-related ICT projects, many of which arecomplex and large-scale, from contract/proposal initiation to final operational stage includingthe transition into business as usual. The Programme Manager plans, schedules, monitorsand report on activities related to the programme and ensures that programmes aremanaged to realise business benefits and that programme management is informed by anawareness of current technical developments. The Programme Manager will haveresponsibility for the line management of a number of senior project managers, projectmanagers, IT clinical practice educators, and system analysts plus budgetary control.
Person Specification
Qualifications
Essential
- Educated to Masters degree level or equivalent qualification and leadership experience
- Professional ICT management qualifications or equivalent significant proven experience in a senior ICT position
- Prince 2 or equivalent formal project / programme management qualification
Desirable
- MSP
- ITIL
- Change Management
- Clinical systems
Experience
Essential
- Proven significant senior management skills experience in a large complex environment
- Significant relevant experience in health service or other major large-scale customer service oriented organisation
- Proven ability to manage and complete a range of complex activities, including the development of strategies, business plans, service improvements and resource planning
- Proven experience in supplier management and contract negotiation, gained in a senior role
- Proven experience in organising and prioritising multiple tasks and workloads and meeting deadlines
- Proven experience in financial management including managing large budgets, income generation
- Proven staff management and development at a senior level
Desirable
- Health information experience
Skills
Essential
- Excellent verbal, including strong presentation skills, written and interpersonal skills in order to communicate effectively, and impart complex issues, information and solutions, many of which are controversial and delicate in nature to large groups of clinical staff, senior managers, patients and public who have different levels of IT literacy and understanding
- The ability to gain the credibility and confidence of multidisciplinary groups, including senior managers/executive teams, staff, colleagues and customers
- Ability to solve complex analytical problems; independently analyse information; and make recommendations based on this analysis; Often this will involve recommending the optimum from a range of options in situations where information may be incomplete or differ
- Able to communicate and invoke change amongst multi-disciplined staff whilst remaining calm and professional in a sometimes hostile and/or emotional atmosphere
- Highly developed staff management, team leadership, co-ordination and motivation skills
- Highly developed listening skills in order to understand and deal with problems/issues as they arise
Additional Circumstances
Essential
- An understanding and have working knowledge of Royal Cornwall Hospital Trust's systems and processes
- Experience of working with Oracle systems
Person Specification
Qualifications
Essential
- Educated to Masters degree level or equivalent qualification and leadership experience
- Professional ICT management qualifications or equivalent significant proven experience in a senior ICT position
- Prince 2 or equivalent formal project / programme management qualification
Desirable
- MSP
- ITIL
- Change Management
- Clinical systems
Experience
Essential
- Proven significant senior management skills experience in a large complex environment
- Significant relevant experience in health service or other major large-scale customer service oriented organisation
- Proven ability to manage and complete a range of complex activities, including the development of strategies, business plans, service improvements and resource planning
- Proven experience in supplier management and contract negotiation, gained in a senior role
- Proven experience in organising and prioritising multiple tasks and workloads and meeting deadlines
- Proven experience in financial management including managing large budgets, income generation
- Proven staff management and development at a senior level
Desirable
- Health information experience
Skills
Essential
- Excellent verbal, including strong presentation skills, written and interpersonal skills in order to communicate effectively, and impart complex issues, information and solutions, many of which are controversial and delicate in nature to large groups of clinical staff, senior managers, patients and public who have different levels of IT literacy and understanding
- The ability to gain the credibility and confidence of multidisciplinary groups, including senior managers/executive teams, staff, colleagues and customers
- Ability to solve complex analytical problems; independently analyse information; and make recommendations based on this analysis; Often this will involve recommending the optimum from a range of options in situations where information may be incomplete or differ
- Able to communicate and invoke change amongst multi-disciplined staff whilst remaining calm and professional in a sometimes hostile and/or emotional atmosphere
- Highly developed staff management, team leadership, co-ordination and motivation skills
- Highly developed listening skills in order to understand and deal with problems/issues as they arise
Additional Circumstances
Essential
- An understanding and have working knowledge of Royal Cornwall Hospital Trust's systems and processes
- Experience of working with Oracle systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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