Job summary
We are looking for two individuals to job share this role working 3 days each, or any other combination that works for the successful applicants, to ensure 5 day cover for the service.
The Grail Pathway Navigator / Cancer Support Worker will work within the established Cancer Nurse Specialist and Support Worker Team . Candidates must have administration skills with excellent communication and people skills. This role may also be suitable for experienced HCAs looking for a new challenge and opportunity to develop.
The successful candidates will provide key contact for Galleri Referral patients to the N Grail pathway, which is to commence summer 2024. They will navigate patients through the Grail pathway, arrange any mandatory pre-requisite tests prior to onward referral to the site-specific teams for investigation, ensuring each Cancer Signal Origin is ruled out before discharge from the service.
The role will involve working within the wider Cancer Services team including the Cancer Clinical Nurse Specialists (CNSs) based within the Sunrise Centre. This aspect of the role will involve a varied range of tasks to assist with the CNS workload including managing phone calls, coordinating pathways and appointments, assisting with CNS clinic management, chasing invasive and non-invasive diagnostics.
The other aspects of the role may include providing Holistic Needs Assessments for newly diagnosed cancer patients with details care plan and support information packs.
Main duties of the job
To provide general information and support to patients, relatives, carers, and other health and social care professionals. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty, and integrity.
Triage incoming calls, using a risk assessment framework and initiate an appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
Provide basic telephone advice and refer on or signpost to other sources of support.
Coordinate the necessary assessments, appointments, or investigations to fast-track people back into the system if required.
Offer Holistic Needs Assessments and detailed care planning packs for all newly diagnosed cancer patients.
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds
We work with health and social care organisations including NHS Kernow and NHS England to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000 which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually developing clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click view the supporting document on the right hand side
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click view the supporting document on the right hand side
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Person Specification
Qualifications
Essential
- Diploma level qualification or equivalent experience e.g. good knowledge across a range of health or social care settings.
- Knowledge of medical terminology.
Desirable
- Courses/further study attended to demonstrate evidence of personal development.
- Proficient in the use of Microsoft Word.
- Clinical Assistant Practitioner/Nurse Associate foundation degree or equivalent
Experiance
Essential
- Extensive administrative and organisational experience. Experience in the use of hospital computerised patient systems. Extensive experience communicating and being main point of contact for patients.
Desirable
- Knowledge of cancer pathways and treatments
- Experience in healthcare including direct patient care Working in a multi-disciplinary team.
- Experience supporting and reassuring patients/carers in distress
Skills
Essential
- Excellent communication skills. Proven ability to work to deadlines, prioritise and multi-task. Friendly and approachable manner Polite, sympathetic, patient and diplomatic. Flexibility - able to work flexibly to accommodate peaks and troughs of activity. Reliability.
Desirable
- Experience in systems such as PAS, Maxims, CRIS, Scorpio, Winpath
Person Specification
Qualifications
Essential
- Diploma level qualification or equivalent experience e.g. good knowledge across a range of health or social care settings.
- Knowledge of medical terminology.
Desirable
- Courses/further study attended to demonstrate evidence of personal development.
- Proficient in the use of Microsoft Word.
- Clinical Assistant Practitioner/Nurse Associate foundation degree or equivalent
Experiance
Essential
- Extensive administrative and organisational experience. Experience in the use of hospital computerised patient systems. Extensive experience communicating and being main point of contact for patients.
Desirable
- Knowledge of cancer pathways and treatments
- Experience in healthcare including direct patient care Working in a multi-disciplinary team.
- Experience supporting and reassuring patients/carers in distress
Skills
Essential
- Excellent communication skills. Proven ability to work to deadlines, prioritise and multi-task. Friendly and approachable manner Polite, sympathetic, patient and diplomatic. Flexibility - able to work flexibly to accommodate peaks and troughs of activity. Reliability.
Desirable
- Experience in systems such as PAS, Maxims, CRIS, Scorpio, Winpath
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
.png){kind=logo}
