Job summary
Job overview
Royal Cornwall Hospitals NHS Trust is continuing on its digital and clinical transformation. The eCare (Electronic Patient Record) Programme will underpin everything we do for our patients, people, and communities, as well as creating a working environment renowned for excellence and innovation that enables our staff to deliver safe and compassionate care every day.
Key to the success of the EPR will be the engagement and involvement of service users and staff.
The eCare Test Quality Analyst will support the testing/QA of new or upgrades to Business, Infrastructure and Clinical solutions implemented across the Cornwall Healthcare Community.
They will use appropriate IM&T systems to manage and record test processes.
They will support the production of test scripts and plans, undertake testing, and support other test teams or processes.
They will ensure any faults identified via the test process are tracked and managed via Jira (or other system) through to resolution.
They will provide advice and support to entry level testers, teams and individuals on test processes and will assist in developing test plans.
This post is a full time fixed term contract. You will be based onsite at the Royal Cornwall Hospital in Truro.
Are you an experienced Tester?
Do you hold an ISTQB Foundation and Specialist Qualification (or equivalent)?
We are unable to offer sponsorship at this time for this vacancy. Please only apply for this role if you have right to work in the UK.
Main duties of the job
The eCare Test Quality Analyst will support the provision of a service which ensures software solutions are fit for purpose at the point of delivery.
They will undertake testing activities across two Programmes, including documentation and escalation of test results, incidents and issues which arise during pre-implementation and 'go-live' periods across the two Programmes (EPR & Clinical Programme).
The ECare Test Quality Analyst will be responsible for supporting the Test Manager with the entirety of testing activities across the two Programmes (EPR & Clinical Programme); sharing knowledge and maintaining engagement with colleagues towards achievement within the key results areas.
They will support the production of Test Scripts and Plans and undertake the testing process as well as supporting other testing teams or processes.
The eCare Test Quality Analyst will provide guidance to the Entry Level Testers across the two Programmes (eCare & Clinical Programme).
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
KEY RESULT AREAS
The eCare Test Quality Analyst will:
Be responsible for accurately logging and managing of all issues in the local Issues Management Tool and ensuring all supporting information and evidence are well documented.
Will be required to support the production of test scripts and plans and undertake the testing process as well as supporting other testing teams or processes.
Will be expected to recommend rejection of software solutions or new versions/upgrades of software if the testing process highlights unresolved faults that will have an impact on the business-as-usual operations.
Will be expected to comment on and propose changes to Testing procedures/guidance documents.
Will be expected to directly liaise with vendors of IM&T solutions to ensure that faults are identified and resolved.
Will be expected to support escalations to SROs or senior managers if end user resources are not being committed to the testing process.
Communicate effectively and build a good working relationship with clinical and business solution users (project staff, support teams, information analysts, software developers, third party suppliers (both local and national) and system users).
Gain the credibility and confidence of multidisciplinary groups and assisting with invoking change while remaining calm and professional.
Communicate with system users and the Trust to better understand a wide range of work processes and business rules.
Work directly and communicate effectively with the Trust to ensure all testing activities contribute to successful implementations that meet the Trusts requirements from both a qualitative and operational perspective by establishing simple and complex test requirements and giving the best testing advice.
To be responsible for the tracking and regular reporting against quality and testing issues from identification to resolution.
Analyse and compare data stored in various clinical software business systems to validate accuracy of data migration or interfacing.
Analyse and respond to complex data queries from internal and external customers dealing with patient data, defects data and workflow issues.
Analyse and explain business and technical requirements, in collaboration with system suppliers and system users, to ensure systems testing outputs meet agreed acceptance criteria.
Analyse the clinical or business context that the system or solution will be expected to support in order to produce a suitable test process.
Maintain up to date knowledge of new systems and upgrades by attending the appropriate familiarisation/training sessions. The post holder will need to be aware of new and changing software and developments to prepare for the testing processes.
Organising/supporting and prioritising multiple testing tasks, workloads and meeting deadlines e.g testing projects.
Job description
Job responsibilities
KEY RESULT AREAS
The eCare Test Quality Analyst will:
Be responsible for accurately logging and managing of all issues in the local Issues Management Tool and ensuring all supporting information and evidence are well documented.
Will be required to support the production of test scripts and plans and undertake the testing process as well as supporting other testing teams or processes.
Will be expected to recommend rejection of software solutions or new versions/upgrades of software if the testing process highlights unresolved faults that will have an impact on the business-as-usual operations.
Will be expected to comment on and propose changes to Testing procedures/guidance documents.
Will be expected to directly liaise with vendors of IM&T solutions to ensure that faults are identified and resolved.
Will be expected to support escalations to SROs or senior managers if end user resources are not being committed to the testing process.
Communicate effectively and build a good working relationship with clinical and business solution users (project staff, support teams, information analysts, software developers, third party suppliers (both local and national) and system users).
Gain the credibility and confidence of multidisciplinary groups and assisting with invoking change while remaining calm and professional.
Communicate with system users and the Trust to better understand a wide range of work processes and business rules.
Work directly and communicate effectively with the Trust to ensure all testing activities contribute to successful implementations that meet the Trusts requirements from both a qualitative and operational perspective by establishing simple and complex test requirements and giving the best testing advice.
To be responsible for the tracking and regular reporting against quality and testing issues from identification to resolution.
Analyse and compare data stored in various clinical software business systems to validate accuracy of data migration or interfacing.
Analyse and respond to complex data queries from internal and external customers dealing with patient data, defects data and workflow issues.
Analyse and explain business and technical requirements, in collaboration with system suppliers and system users, to ensure systems testing outputs meet agreed acceptance criteria.
Analyse the clinical or business context that the system or solution will be expected to support in order to produce a suitable test process.
Maintain up to date knowledge of new systems and upgrades by attending the appropriate familiarisation/training sessions. The post holder will need to be aware of new and changing software and developments to prepare for the testing processes.
Organising/supporting and prioritising multiple testing tasks, workloads and meeting deadlines e.g testing projects.
Person Specification
Qualifications
Essential
- Educated to A level standard (or equivalent)
- ISTQB Foundation or similar qualification or equivalent experience
- ISTQB Specialist (or similar qualification or equivalent experience) or willing to undertake within first 6 months of employment
- Can demonstrate significant experience in a technical/testing/supporting role preferably in a multi-system NHS environment to degree level or equivalent qualification/ experience.
Desirable
- PRINCE2 or equivalent professional qualification
Experience
Essential
- Proven experience of running full test cycles
- Experience in creating test scripts and scenarios
- Experience of communicating highly technical issues using everyday language to end users.
- Experience of working in a process orientated environment which is dependent on accuracy and attention to detail.
Desirable
- Structured testing experience in multi system environment
- Experience of working in the NHS in an informatics or testing role
Special Knowledge
Essential
- Practical knowledge of bug or fault recording software packages and process (e.g., JIRA/Zephyr)
- Effective user of Microsoft Office document production applications with advanced IT skills for software systems manipulation
- Practical knowledge of creating test scripts, scenarios and running test cycles.
- Able to work in a busy environment and meet testing deadlines.
- Ability to interact with and present data to staff at all levels.
Desirable
- Practical knowledge of project management procedures - ideally PRINCE2 and Agile.
Person Specification
Qualifications
Essential
- Educated to A level standard (or equivalent)
- ISTQB Foundation or similar qualification or equivalent experience
- ISTQB Specialist (or similar qualification or equivalent experience) or willing to undertake within first 6 months of employment
- Can demonstrate significant experience in a technical/testing/supporting role preferably in a multi-system NHS environment to degree level or equivalent qualification/ experience.
Desirable
- PRINCE2 or equivalent professional qualification
Experience
Essential
- Proven experience of running full test cycles
- Experience in creating test scripts and scenarios
- Experience of communicating highly technical issues using everyday language to end users.
- Experience of working in a process orientated environment which is dependent on accuracy and attention to detail.
Desirable
- Structured testing experience in multi system environment
- Experience of working in the NHS in an informatics or testing role
Special Knowledge
Essential
- Practical knowledge of bug or fault recording software packages and process (e.g., JIRA/Zephyr)
- Effective user of Microsoft Office document production applications with advanced IT skills for software systems manipulation
- Practical knowledge of creating test scripts, scenarios and running test cycles.
- Able to work in a busy environment and meet testing deadlines.
- Ability to interact with and present data to staff at all levels.
Desirable
- Practical knowledge of project management procedures - ideally PRINCE2 and Agile.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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