Job summary
We are looking for a cheerful, conscientious and adaptable person to join our team providing clerical support including reception and booking administration duties in the Haematology Clinic.
Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. Common sense, a willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post. You would be joining a dedicated administrative team that supports patient care. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills.
You should have good keyboard skills and previous experience in a healthcare setting would be an advantage. You will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills. Full training will be given on IT systems.
The successful candidate will be expected to work flexibly in order to meet the needs of the service.
Main duties of the job
To give a warm and friendly welcome to patients and visitors of the Haematology Clinic with understanding and empathy.
To update the Patient Administration System (PAS) and Aria as required following Trust policy and procedure ensuring accuracy of patient demographics.
To answer the telephone in accordance with Haematology procedures.
To ensure patient Attendances, Outcomes, Referral to Treatment (RTT) and Procedure codes are recorded accurately and in a timely manner on PAS in line with Trust policies and procedures.
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
Job description
Job responsibilities
To use the hospital computer systems to book appointments for patients with clinicians and other health care professionals using knowledge of Haematology and basic RTT to book patients into the correct appointment slot follow-up or new (based on training and experience).
To provide the patient with the most appropriate appointment, having considered their individual needs and circumstances, as well as waiting times and targets.
To ensure that on arrival at outpatient clinic, patients are booked in correctly on the appointment systems, including planned and emergency patients. Notifying appropriate staff members of the patients arrival and that any hospital notes in certain areas are passed through to correct clinic nurse.
To ensure that Attendances, Outcomes and RTT codes from patients clinic attendance are accurately recorded and patients informed of future appointments if required.
Preparation of clinics for next day, ensuring all relevant information is included in the notes, raising a temporary folder where required and is in the format required by the Trust and Health Records policies.
To request hospital case notes (where required) from both within the Trust and outside Trusts using PAS.
To ensure patient confidentiality is always maintained, in accordance with Trust policy
To ensure follow up patients are booked accurately and to be seen by date from the follow up waiting list
Admit and discharge patients onto the PAS following set procedures and according to Trust policy.
To provide a welcoming and efficient service to patients, carers and visitors at the Haematology Clinic in line with Trust procedures.
Job description
Job responsibilities
To use the hospital computer systems to book appointments for patients with clinicians and other health care professionals using knowledge of Haematology and basic RTT to book patients into the correct appointment slot follow-up or new (based on training and experience).
To provide the patient with the most appropriate appointment, having considered their individual needs and circumstances, as well as waiting times and targets.
To ensure that on arrival at outpatient clinic, patients are booked in correctly on the appointment systems, including planned and emergency patients. Notifying appropriate staff members of the patients arrival and that any hospital notes in certain areas are passed through to correct clinic nurse.
To ensure that Attendances, Outcomes and RTT codes from patients clinic attendance are accurately recorded and patients informed of future appointments if required.
Preparation of clinics for next day, ensuring all relevant information is included in the notes, raising a temporary folder where required and is in the format required by the Trust and Health Records policies.
To request hospital case notes (where required) from both within the Trust and outside Trusts using PAS.
To ensure patient confidentiality is always maintained, in accordance with Trust policy
To ensure follow up patients are booked accurately and to be seen by date from the follow up waiting list
Admit and discharge patients onto the PAS following set procedures and according to Trust policy.
To provide a welcoming and efficient service to patients, carers and visitors at the Haematology Clinic in line with Trust procedures.
Person Specification
Qualifications
Essential
- Minumum of two GCSE "O" Level or equivalent level of general education to include English Language and Mathematics
Desirable
- Administration qualification
Experience
Essential
- Proven Administration or reception experience
Desirable
Attention to detail
Essential
- Attention to detail
- Ability to organise and prioritise workload
Disposition/Adjustment/Attitude
Essential
- Accurate written skills
- Excellent communication skills
Person Specification
Qualifications
Essential
- Minumum of two GCSE "O" Level or equivalent level of general education to include English Language and Mathematics
Desirable
- Administration qualification
Experience
Essential
- Proven Administration or reception experience
Desirable
Attention to detail
Essential
- Attention to detail
- Ability to organise and prioritise workload
Disposition/Adjustment/Attitude
Essential
- Accurate written skills
- Excellent communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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