Job summary
To answer and/or manage all incoming calls from an external/internal source and route them to the correct extension in a polite and efficient manner.
Act as the emergency contact point for cardiac, fire and other emergencies and activate routine emergency tests and procedures.
Carry out various emergency procedures for cardiac arrest, fire, major incident etc. and maintain records in accordance with standing instructions/ operational procedures.
Ensure that all necessary information is available to enable adequate service to be provided i.e. that records are kept up to date when informed of any changes to telephone numbers, on call list, daily on call sheet, new positions etc. and ensure that the appropriate message books are kept up to date
Report faults that may have an impact on the running of the department to the Team Leader
Ensure data is handled and stored in full compliance with Information Government principles.
Manage the allocation and return of keys in and out of the department.
Attend mandatory training sessions and complete Emergency refresher training & on line switchboard training.
Main duties of the job
To answer and/or manage all incoming calls from an external/internal source and route them to the correct extension in a polite and efficient manner.
To support the delivery of excellent key performance outcomes whilst ensuring that relevant services and the environment are safe, fit for purpose, cost efficient, effective and enhance patient care.
Ensure residual risks are reported through RCHT risk management frameworks.
Act as the emergency contact point for cardiac, fire and other emergencies and activate routine emergency tests and procedures.
Ensure robust contract review mechanisms are adhered to and that all performance issues are maintained in line with agreed performance matrix and customer expectations
Educate and familiarise Trust staff with regards to the specific KPI's and alternative sources i.e. shared guidance folder, on-line directory ensuring good customer status and managing expectations
Assist innovations and service development.
Carry out various emergency procedures for cardiac arrest, fire, major incident etc. and maintain records in accordance with standing instructions/ operational procedures.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Person Specification
Experience
Essential
- Good standard of general education
Desirable
- Telephonist or call centre/Helpdesk techniques in a related field
Experience
Essential
- NHS and/or private sector experience in facilities and/or contracts
- Good numeracy skills Good written and verbal communication skills including written and verbal correspondence Practical application of word and excel
Desirable
- Demonstrates understanding of client and develops productive relationships with individuals Awareness of NHS services and structures Good decision-making, IT, and communication skills
Person Specification
Experience
Essential
- Good standard of general education
Desirable
- Telephonist or call centre/Helpdesk techniques in a related field
Experience
Essential
- NHS and/or private sector experience in facilities and/or contracts
- Good numeracy skills Good written and verbal communication skills including written and verbal correspondence Practical application of word and excel
Desirable
- Demonstrates understanding of client and develops productive relationships with individuals Awareness of NHS services and structures Good decision-making, IT, and communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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