Haematology Reception Clerical Officer

Job summary

We are looking for a cheerful, conscientious and adaptable person to join our team providing clerical support including reception and booking administration duties in the Haematology Clinic.

Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. Common sense, a willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post. You would be joining a dedicated administrative team that supports patient care. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills.

You should have good keyboard skills and previous experience in a healthcare setting would be an advantage. You will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills. Full training will be given on IT systems.

The successful candidate will be expected to work flexibly in order to meet the needs of the service.

Main duties of the job

To give a warm and friendly welcome to patients and visitors of the Haematology Clinic with understanding and empathy.

To update the Patient Administration System (PAS) and Aria as required following Trust policy and procedure ensuring accuracy of patient demographics.

To answer the telephone in accordance with Haematology procedures.

To ensure patient Attendances, Outcomes, Referral to Treatment (RTT) and Procedure codes are recorded accurately and in a timely manner on PAS in line with Trust policies and procedures.

About us

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

RCHT

Penventinnie Lane

TRURO

TR1 3LJ

Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

RCHT

Penventinnie Lane

TRURO

TR1 3LJ

Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)

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