Job summary
Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference?
The Outpatient Booking Services within the Royal Cornwall Hospital, is looking to appoint a member of staff, working as part of a team of outpatient advisers. The post holder will co-ordinate referrals and the placement of new and follow-up appointments over a range of specialties. It is a very busy and demanding area to work.
The role of Outpatient Booking Coordinator will ensure processing is in line with the Trust's Access Policy that patients are treated in a timely and effective manner and support the delivery of patient's rights to access health services within maximum wait times.
You will need to have excellent communications skills and be able to work in a calm, logical and methodical way. You must be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS.
Main duties of the job
Reliability and ability to work under pressure whilst maintaining accuracy and precision is of extreme importance.
The post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial.
To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care.
Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively
To ensure all patients are communicated with efficiviey and efficiently
Receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialities to ensure patients are booked into the correct appointment slot together with any required diagnostic test.
To be fully conversant in the use of the specialised cancer database and the need for accurate inputting of appropriate information
Ensuring patients are booked according to clinical urgency and RTT chronology.
Ensure validation of RTT patient pathways is undertaken at time of adding to the waiting list.
Communicate and escalate any shortfalls in capacity to the clinical Care Groups and ensure additional capacity is fully utilised and appropriately communicated to patients.
This post is working full time 37.5 hours per week - Monday to Friday 8.30am to 4.30om from Pydar House in Truro.
Please note this position is not available to work from home.
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Person Specification
Qualifications
Essential
- Good Level of Education - Minimum of 5 GCSE's with English and Maths at grade C 'O' level or equivalent
- NVQ level 3/4 in Business Administration or equivalent
- Excellent keyboard skills
- Substantive Customer services experience
- Experience of using Microsoft Office applications i.e. Excel, Word, Outlook
Desirable
- Customer Care qualification
- PAS Basic and PAS outpatients
Experience
Essential
- Previous NHS Office experience. Knowledge of Medical Terminology
- Experience and knowledge of patient pathways
Desirable
- Ability to deal with distressing or emotional circumstances
- Reliable, adaptable and flexible
Skills
Essential
- Ability to communicate effectively with staff from all disciplines
Desirable
- Desire to achieve high standards, high degree of acuracy
Person Specification
Qualifications
Essential
- Good Level of Education - Minimum of 5 GCSE's with English and Maths at grade C 'O' level or equivalent
- NVQ level 3/4 in Business Administration or equivalent
- Excellent keyboard skills
- Substantive Customer services experience
- Experience of using Microsoft Office applications i.e. Excel, Word, Outlook
Desirable
- Customer Care qualification
- PAS Basic and PAS outpatients
Experience
Essential
- Previous NHS Office experience. Knowledge of Medical Terminology
- Experience and knowledge of patient pathways
Desirable
- Ability to deal with distressing or emotional circumstances
- Reliable, adaptable and flexible
Skills
Essential
- Ability to communicate effectively with staff from all disciplines
Desirable
- Desire to achieve high standards, high degree of acuracy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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