Support Typist

Royal Cornwall Hospitals Trust

Information:

This job is now closed

Job summary

Support Typist

We have an exciting opportunity to join our friendly and supportive team here in Eldercare, Stroke & Neuro Rehab as a support typist.

The role will include providing administrative and typing support as directed by Medical Secretary/Team Co-ordinator.

Communication:

Receive and process telephone calls in accordance with Trust policy and in an appropriate manner.

Patient Confidentiality:

Maintain absolute patient confidentiality at all times in accordance with Trust policy and the legal framework such as the Data Protection Act.

Physical Skills:

Utilise keyboard skills to produce clinical and routine correspondence to health professionals, patients and their carers. Use Word and Excel documents and enter data as requested.

Information Technology/System Utilisation:

Regularly utilise Trust Information Systems such as Maxims for the creation of correspondence, reports and other documents.

Develop a thorough knowledge and understanding of the Patient Administration System (PAS) and Case note Management.

Main duties of the job

General correspondence, reports and other communication by use of either audio typing techniques or other digital formats as directed, utilising the ability to accurately transcribe dictation, understanding the context and re-arranging as necessary.

Take and process telephone calls in an appropriate manner. Telephone calls will involve contact with patients, carers and health professionals and may involve the provision of non-clinical advice.

Sort, distribute and prioritise internal/external post, including communication by fax and e-mail. Requesting case notes as necessary.

Provide cover for other members of staff as directed.

Obtain hospital case notes from both within the Trust and outside Trusts when required (ensuring case notes are tracered accurately using PAS at all times) and returned to Health Records in a timely manner.

Data quality check the outcomes of clinic annotations altering PAS to reflect the relevant clinical notes in close co-operation with the medical secretary.

Bring to the attention of the clinical staff all results in a timely manner and promptly act on any instructions given regarding these

Ensure case notes are maintained in accordance with the Trust's Case Note Management Policy and that all correspondence, reports and results are filed correctly and in a timely manner.

Arrange hospital transport as necessary in accordance with Cornwall Transport Policy.

Ensure a good working knowledge is maintained of RTT rules and guidance

About us

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

Date posted

23 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pa pro rata

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

156-6213723

Job locations

Royal Cornwall Hospitals Trust

Truro

TR1 3LJ


Job description

Job responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

  • Identity Checks
  • Professional registration and qualification checks
  • Employment history and reference checks
  • Work health assessments
  • Criminal record check standards
  • Right to work checks

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

Job description

Job responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

  • Identity Checks
  • Professional registration and qualification checks
  • Employment history and reference checks
  • Work health assessments
  • Criminal record check standards
  • Right to work checks

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

Person Specification

Qualifications

Essential

  • GCSE in English and Maths grade 9 to 4 (A* to C) or equivalent.
  • RSA Stage 2 Typing or equivalent or equivalent plus Stage 2 Audio Typing or equivalent.

Desirable

  • AMSPAR Medical Secretarial Diploma

Experience

Essential

  • Previous office experience.

Desirable

  • Experience of PAS and Maxims (or similar systems).
  • NHS experience.
  • Knowledge of medical terminology

Knowledge & Skills

Essential

  • Keyboard skills.
  • Ability to work on own initiative with guidance available from immediate supervisor.
  • Good working knowledge of Microsoft Office
Person Specification

Qualifications

Essential

  • GCSE in English and Maths grade 9 to 4 (A* to C) or equivalent.
  • RSA Stage 2 Typing or equivalent or equivalent plus Stage 2 Audio Typing or equivalent.

Desirable

  • AMSPAR Medical Secretarial Diploma

Experience

Essential

  • Previous office experience.

Desirable

  • Experience of PAS and Maxims (or similar systems).
  • NHS experience.
  • Knowledge of medical terminology

Knowledge & Skills

Essential

  • Keyboard skills.
  • Ability to work on own initiative with guidance available from immediate supervisor.
  • Good working knowledge of Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Royal Cornwall Hospitals Trust

Truro

TR1 3LJ


Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Royal Cornwall Hospitals Trust

Truro

TR1 3LJ


Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Interim Service Manager

Rebecca Drage

rebecca.drage2@nhs.net

07879668264

Date posted

23 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pa pro rata

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

156-6213723

Job locations

Royal Cornwall Hospitals Trust

Truro

TR1 3LJ


Supporting documents

Privacy notice

Royal Cornwall Hospitals Trust's privacy notice (opens in a new tab)