Job summary
A recent retirement and re-structure of our domestic services department at the RCH has identified a need for 2 x Domestic Services Supervisors:
- 1 x 25 hours per week (15:00-20:00 Sat-Wed)
- 1 x 15 hours per week (07:00-15:00 Sat/Sun)
Week-end enhanced rates apply:
- £15.75 per hour Saturdays
- £19.72 per hour Sundays
Applicants will assist in the provision and maintenance of a high quality, specialised cleaning service to both ward and departmental areas within the main Truro site.
This is a key post vital in adherence to the Trusts hygiene and control of infection measures and guidelines
Main duties of the job
To provide effective supervision and support to the domestic staff within Domestic Services and to be responsible for co-ordination of duties throughout the Department within an allocated area. To organise the allocation of staff within the Department, so that all duties are covered by the flexible use of staff to ensure the smooth running of the service.
To be instrumental in the development of quality initiatives and in ensuring good cleaning service and the adherence to Trust policies and procedures with particular reference to the Trust's Control of Infection policies and National Standards. This post is a key link between the staff and management for the further development of the service for both patients and staff.
To liaise directly with hospital ward personnel and patients as part of the Department's quality initiatives.
To ensure the Department's philosophy of quality care and customer service is reflected in practice
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
- Supervisory experience within a busy service department/environment.
- Previous facilities and/or cleaning experience.
- Internal audit/monitoring knowledge.
- Strong IT skills.
- Self-motivated, with the ability to manage time efficiently and effectively.
- Excellent inter-personal skills with a professional manner.
KEY RESULT AREAS
- To provide effective leadership in the achievement of quality support services.
- Monitor the quality of the cleaning produced using the in-house monitoring procedure and achieve personal monitoring targets as set by the Domestic Services management team.
- Achieve and exceed quality level targets for customer satisfaction and cleaning quality as set by the Domestic Services management team.
- Conduct daily ward/department visits to assess first-hand standard of cleaning levels and to gain an insight into the perception of the service of users.
- Collate and conduct corrective actions following stakeholder feedback.
- In conjunction with the Domestic Services management team, ensure cleaning practices and procedures are adhered to correctly when undertaking cleaning tasks.
- To ensure that the cleaning products and material items are stored correctly and that there is an appropriate amount available for staff to carry out their duties.
- Keep within set targets in the Department and conform to control of infection guidelines.
- To ensure that all staff follow Health and Safety guidelines as laid down in the Trust Health and Safety Policy and the NHS cleaning manual.
- To ensure that all staff follow all policies and procedures for the cleaning service.
- To carry out appropriate risk assessment of their work area, making sure staff are aware and abide by these practices.
- To follow procedures for incidences such as fire, security accidents and other areas associated with Health and Safety.
- Analyse service requirements and make recommendations relating to the development of the Domestic Cleaning Service.
- To drive performance within the team and deliver a great experience for all stakeholders.
- Manage the services to ensure that all safety procedures are carried out in accordance with the Trusts Policies and current legislation.
- It is the responsibility of the post holder to contribute positively to the attainment of quality targets set within the department.
- Ensure self and relevant team members are up to date and competent in relation to statutory, mandatory and job specific training.
- Keep up to date with and cascade the latest safety information to relevant staff.
- Ensure that all Datix reports are fully investigated.
- To identify any shortfall in the skill base of staff and ensure that standards are maintained through follow up training.
- To ensure that staff hours are utilised to the Departments best advantage.
- To prioritise and cover any area that is required to allow service to be maintained.
- To support the philosophy of team building within the department.
- Responsible for the individual morale of staff under their control and for coaching staff through the process of change and new procedures.
COMMUNICATIONS & WORKING RELATIONSHIPS
- Supporting the management team in all aspects within the department.
- Leading your team to ensure that the department runs efficiently.
- Communicate effectively with all stakeholders.
- Provide guidance and instruction to members of your team.
- Must be approachable, enthusiastic and a team player.
The postholder will participate in an annual individual performance review of the activities of the Domestic Services, which will include an appraisal; and review of their individual performance and where appropriate, personal targets and a training plan will be agreed to ensure that quality standards and personal development are being achieved.
MOST CHALLENGING PART OF THE JOB
- Daily organisation to ensure a coherent, cost-effective, and motivated team
- Maintaining a safe and high-quality Domestic Service.
- Able to work under pressure, this may include both mental and physical demands.
- Physical demand of standing, bending and walking for frequent periods of time.
- Flexibility to cover a wide range of shift patterns.
Job description
Job responsibilities
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
- Supervisory experience within a busy service department/environment.
- Previous facilities and/or cleaning experience.
- Internal audit/monitoring knowledge.
- Strong IT skills.
- Self-motivated, with the ability to manage time efficiently and effectively.
- Excellent inter-personal skills with a professional manner.
KEY RESULT AREAS
- To provide effective leadership in the achievement of quality support services.
- Monitor the quality of the cleaning produced using the in-house monitoring procedure and achieve personal monitoring targets as set by the Domestic Services management team.
- Achieve and exceed quality level targets for customer satisfaction and cleaning quality as set by the Domestic Services management team.
- Conduct daily ward/department visits to assess first-hand standard of cleaning levels and to gain an insight into the perception of the service of users.
- Collate and conduct corrective actions following stakeholder feedback.
- In conjunction with the Domestic Services management team, ensure cleaning practices and procedures are adhered to correctly when undertaking cleaning tasks.
- To ensure that the cleaning products and material items are stored correctly and that there is an appropriate amount available for staff to carry out their duties.
- Keep within set targets in the Department and conform to control of infection guidelines.
- To ensure that all staff follow Health and Safety guidelines as laid down in the Trust Health and Safety Policy and the NHS cleaning manual.
- To ensure that all staff follow all policies and procedures for the cleaning service.
- To carry out appropriate risk assessment of their work area, making sure staff are aware and abide by these practices.
- To follow procedures for incidences such as fire, security accidents and other areas associated with Health and Safety.
- Analyse service requirements and make recommendations relating to the development of the Domestic Cleaning Service.
- To drive performance within the team and deliver a great experience for all stakeholders.
- Manage the services to ensure that all safety procedures are carried out in accordance with the Trusts Policies and current legislation.
- It is the responsibility of the post holder to contribute positively to the attainment of quality targets set within the department.
- Ensure self and relevant team members are up to date and competent in relation to statutory, mandatory and job specific training.
- Keep up to date with and cascade the latest safety information to relevant staff.
- Ensure that all Datix reports are fully investigated.
- To identify any shortfall in the skill base of staff and ensure that standards are maintained through follow up training.
- To ensure that staff hours are utilised to the Departments best advantage.
- To prioritise and cover any area that is required to allow service to be maintained.
- To support the philosophy of team building within the department.
- Responsible for the individual morale of staff under their control and for coaching staff through the process of change and new procedures.
COMMUNICATIONS & WORKING RELATIONSHIPS
- Supporting the management team in all aspects within the department.
- Leading your team to ensure that the department runs efficiently.
- Communicate effectively with all stakeholders.
- Provide guidance and instruction to members of your team.
- Must be approachable, enthusiastic and a team player.
The postholder will participate in an annual individual performance review of the activities of the Domestic Services, which will include an appraisal; and review of their individual performance and where appropriate, personal targets and a training plan will be agreed to ensure that quality standards and personal development are being achieved.
MOST CHALLENGING PART OF THE JOB
- Daily organisation to ensure a coherent, cost-effective, and motivated team
- Maintaining a safe and high-quality Domestic Service.
- Able to work under pressure, this may include both mental and physical demands.
- Physical demand of standing, bending and walking for frequent periods of time.
- Flexibility to cover a wide range of shift patterns.
Person Specification
Knowledge
Essential
Desirable
Knowledge
Essential
Desirable
Person Specification
Knowledge
Essential
Desirable
Knowledge
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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