Job responsibilities
To have and maintain a good working knowledge of ESR Payroll system.
To have and maintain a good working knowledge of NHS Pension Scheme regulations, keeping up to date with changes as and when they occur.
To understand NEST and its function regarding Auto-Enrolment obligations
To be able to interpret all functional Agenda for Change and Medical & Dental conditions of service (plus other local and historical national terms & conditions) and their effect on NHS Pension Scheme regulations.
To have a basic understanding of statutory deductions such as PAYE, National Insurance, Statutory Sick Pay and Statutory Maternity/Paternity/Adoption Pay.
To be responsible for the accurate maintenance of all pension records for the 5 Cornwall Health Organisations, ensuring timely submission of information to the NHS Pensions Agency and correct status and eligibility for all NHS staff. This includes the analysis and correction of errors identified on the NHS Pensions Agencys online system.
To liaise with staff and managers at all levels to maintain standards and ensure the continued effectiveness of the section.
Deal with Pension-related queries from staff and managers, including manual pension and AVC calculations ensuring accuracy and accurate interpretation of NHS Pension Scheme regulations.
Ensure pension contributions are correctly processed within strict and tight specified deadlines under pressure.
Maintain pension-related records for payments or deductions and where appropriate process complex manual calculations based on the above.
Process opt-out and refund documentation related to NHS Pensions accurately and within strict deadlines.
To understand the rules that relate to Auto-Enrolment and participate in the monthly/weekly Auto Enrolment duties.
Validate all output from the monthly pension interface process to ensure all employees records have been updated.
Undertake on-going Data Cleanse activities in respect of NHS Pensions.
To carry out complex calculations required for retirement benefit purposes, providing information to staff when required.
Calculate the pensionable pay figures in respect of pension applications, for the Pensions Team Leader to submit to the NHS Pensions Agency
Deputise for the Senior Pensions Officer.
Deal efficiently and sympathetically with requests, queries and complaints from staff and other departments. Ability to be persuasive, motivational, and able to reassure and empathise with staff.
To assist in the development of the most efficient and effective use of resources and the planning and implementation of new ways of working
Ensure that Trust policies and procedures are adhered to.
Assist in the professional development of staff within your team.
Undertaking mandatory training as required by Royal Cornwall Hospitals Trust.
To achieve the Level 3 in the Workplace Pensions Administrator Apprenticeship within the specified time frame. Attend all of the training sessions for the programme, whenever necessary. Undertake any necessary work at home during the length of the course.
Undertake any other duties as may be required by the Pensions/Payroll Services Manager including participation in presentations and workshops.
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