Job summary
An exciting opportunity has arisen within the Patient Information and wider Communication team for an enthusiastic individual to join our team as a Business Administration Apprentice.
You'll have the opportunity to develop the skills that help provide a comprehensive and effective administrative service, with particular focus on the creation and publication of specialist patient information.
Working as part of a team you will have opportunities to gain experience of the wider range of communication activities, which may include event management, internal communications, and graphic design.
This is a full-time post of 37.5 hours a week. A proportion of time will be spent with a training provider, studying towards the Level 3 Business Administration Apprenticeship.
Main duties of the job
You'll be providing administrative support for the Patient Information and Communication teams, with a primary focus on the creation and production of patient information.
This is a unique opportunity to gain specialised print and digital production skills to include printing, finishing, and distributing a wide range of publications both clinical and non-clinical, and to also develop broader business skills needed to support the delivery of an efficient, effective, and customer-focused service. Full training will be provided.
You'll work as part of a friendly and busy team, where you'll have the opportunity to develop the IT and communication skills needed in a business administration environment.
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are offered at locations across the county.
RCHT employs 7,000+ staff, has a budget of over £600 million and approximately 750 beds. We are part of the Cornwall and Isles of Scilly integrated care system, provided health and care services to our population. At RCHT we provide acute medical, surgical and specialist services to around 500,000 people, which can increase significantly during busy holiday periods.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
Job description
Job responsibilities
To produce and distribute in-house publications both clinical and non-clinical, including leaflets, brochures, care plans, forms, and posters:
Use specialist software to update patient information leaflets.
Under supervision, process print orders from receipt to completion and recharge print costs
Operate digital print and finishing equipment including binding machine and electronic guillotine
Wrap and distribute orders to wards/departments via the internal post
Be the initial point of contact for patient information and print enquiries
Initiate reviews of out-of-date information leaflets
Liaise with equipment suppliers regarding machine maintenance and consumables
Assist with uploading web accessible leaflet PDFs to the Documents Library.
Follow process to co-ordinate artwork approval and external print ordering.
To provide administrative support including. filing, scanning, photocopying, and typing.
Accurately input, retrieve, and collect data and information using the departmental and RCHT (Royal Cornwall Hospitals Trust) computer systems.
Deal with face-to-face and telephone enquiries, convey messages and transfer calls as necessary whilst maintaining confidentiality at all times.
To deal with the processing of mail, incoming and out-going telephone calls in accordance with RCHT policies.
To support the updating and maintaining of public information noticeboards on our main hospital sites in Truro, Penzance, and Hayle.
To maintain sufficient stocks of stationery and print consumables, and place orders as and when required.
To act as an ambassador for the department and promote its services.
Support RCHT by attending career events and fair to promote apprenticeships
To undertake statutory training as required in accordance with Health and Safety regulations and RCHT policies.
To ensure security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area.
Be responsible for reporting faults in office equipment to the appropriate contact points.
To contribute to helping us to continually improve our service and make it more efficient.
To complete the apprenticeship within the agreed timescales.
Job description
Job responsibilities
To produce and distribute in-house publications both clinical and non-clinical, including leaflets, brochures, care plans, forms, and posters:
Use specialist software to update patient information leaflets.
Under supervision, process print orders from receipt to completion and recharge print costs
Operate digital print and finishing equipment including binding machine and electronic guillotine
Wrap and distribute orders to wards/departments via the internal post
Be the initial point of contact for patient information and print enquiries
Initiate reviews of out-of-date information leaflets
Liaise with equipment suppliers regarding machine maintenance and consumables
Assist with uploading web accessible leaflet PDFs to the Documents Library.
Follow process to co-ordinate artwork approval and external print ordering.
To provide administrative support including. filing, scanning, photocopying, and typing.
Accurately input, retrieve, and collect data and information using the departmental and RCHT (Royal Cornwall Hospitals Trust) computer systems.
Deal with face-to-face and telephone enquiries, convey messages and transfer calls as necessary whilst maintaining confidentiality at all times.
To deal with the processing of mail, incoming and out-going telephone calls in accordance with RCHT policies.
To support the updating and maintaining of public information noticeboards on our main hospital sites in Truro, Penzance, and Hayle.
To maintain sufficient stocks of stationery and print consumables, and place orders as and when required.
To act as an ambassador for the department and promote its services.
Support RCHT by attending career events and fair to promote apprenticeships
To undertake statutory training as required in accordance with Health and Safety regulations and RCHT policies.
To ensure security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area.
Be responsible for reporting faults in office equipment to the appropriate contact points.
To contribute to helping us to continually improve our service and make it more efficient.
To complete the apprenticeship within the agreed timescales.
Person Specification
Knowledge
Essential
- GCSE pass in maths
- GCSE pass in English
Desirable
- Experience of Office365, including word and excel
- Experience in using Adobe Indesign or similar software
Person skills
Essential
- Good standard of written communication
- Confident verbal communication
Desirable
- Experience of working in a busy environment as part of a team
- Previous experience of adminstrative or office work
Person Specification
Knowledge
Essential
- GCSE pass in maths
- GCSE pass in English
Desirable
- Experience of Office365, including word and excel
- Experience in using Adobe Indesign or similar software
Person skills
Essential
- Good standard of written communication
- Confident verbal communication
Desirable
- Experience of working in a busy environment as part of a team
- Previous experience of adminstrative or office work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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