Security Officer

Job responsibilities

To undertake the security operations required to support a safe and secure environment at The Royal Cornwall Hospital NHS Trusts hospital site and grounds and to provide security for staff, patients, visitors and users. To use their skills and training to manage a variety of security related incidents while conducting him/herself in a firm but courteous manner at all times.

Work closely with the Police Liaison Officer and local Police officers as required.

DIMENSIONS

To carry out frequent patrols of the Trust site and property as appropriate as directed by the Head of Security, and in accordance with set Security procedures.

To help to prevent, deter and detect incidents of theft or criminal damage, liaising with the Police as necessary and to take steps which may lead to apprehension of the person/s responsible.

To secure premises found insecure and set and de-activate intruder alarms as required. In the event of any alarm being activated, to immediately investigate and liaise with the police where necessary and as required in accordance with set procedures.

To liaise with the Estates helpdesk on issues relating to security maintenance topics such as failed site lighting, damage, locks, access control systems etc. on NHS Trust property.

To assist in preventing acts of violence or disorderly conduct on NHS Trust property and detain offenders using minimal force for hand-over to the police.

To assist medical and nursing staff in the safe restraint or detention of patients, while appropriate assessments are undertaken.

To respond to intruder, lift and Fire alarms as trained while monitoring the incident until the arrival of a senior member of staff or emergency service officer.

In accordance with Trust procedures assist in searching Trust property and grounds for vulnerable patients absent from ward areas.

To support Staff during planned resolution meetings with potentially difficult patients or relatives to ensure staff safety during these meetings.

To remove trespassers and unauthorised persons from hospital property in accordance with the policy and guidelines.

To ensure that all incidents that occur during a duty shift are accurately recorded with the appropriate amount of detail and evidence required to support further investigation or action.

To deal with incidents relating to lost and found property and to handle lost and found property in accordance with the Trusts policies and procedures.

To operate and monitor Closed Circuit Television and associated equipment as required in accordance with the procedure.

To provide a key holding service for Departments as instructed by the Head of Security.

To carry out duties as specified in Trust procedures during Major Incident or Child Abduction Alerts - carrying out searches, cordoning areas and securing entrances as necessary.

To carry out any other reasonable duties relating to security at the discretion of the Head of Security.

To undertake appropriate training for Health and Safety at Work; industrial accident prevention; fire prevention; first aid; and control, restraint and breakaway techniques and to undertake additional training determined by the needs of the Department and/or legislation.

To operate and use equipment and machinery in accordance with the needs of the Department.

To adhere to all Trust Policies and Procedures.

COMMUNICATIONS & WORKING RELATIONSHIPS Internal/External

The post holder is required to work closely with all grades of hospital staff, patients and visitors. In addition, the post holder is required to maintain close and effective liaison with the Police, and, in particular, with the Trusts Police Liaison Officer.

HEALTH AND SAFETY

Employees must be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992). This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust.

RISK MANAGEMENT

All staff has a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to co-operate with any investigation undertaken.

EQUAL OPPORTUNITIES

The trust has a clear commitment to its equal opportunities policy and it is the duty of every employee to comply with the detail and spirit of the policy.

CONFLICT OF INTEREST

The Trust is responsible for ensuring that the service provided for patients in its care meets the highest standard. Equally it is responsible for ensuring that staff does not abuse their official position for personal gain or to benefit their family or friends. The Trusts Standing Orders require any officer to declare any interest, direct or indirect with contracts involving the Trust. Staff are not allowed to further their private interests in the course of their NHS duties.

OTHER

This job description is subject to the Terms and Conditions of service of Royal Cornwall Hospitals NHS Trust, and the post holder will undertake any other duties which may be required from time to time.

The post holder must comply with all RCHT Policies and Procedures and work to agreed standards and procedures.

The post-holder must work within infection control guidelines to ensure that work methods do not constitute a risk of infection either to the health care professional, to the client or to any persons working/visiting in RCHT premises.

It is the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff.

All staff who have access to or transfer data are responsible for that data and must respect confidentiality and comply with the requirement of the Data Protection Act 1998, in line with the Trusts policies

The post holder is responsible for data quality and complying with the policies, procedures and accountability arrangements throughout the Trust for maintaining accuracy and probity in the recording of the Trusts activities

It is the responsibility of the post holder to ensure that all duties are carried out to the highest possible standard, and in accordance with current quality initiatives within the area of work.

The post holder must participate in the annual appraisal process and demonstrate a willingness to set personal development objectives.

This job description is subject to the Terms and Conditions of service of Royal Cornwall Hospitals NHS Trust, and the post holder will undertake any other duties which may be required from time to time.

This job description will be subject to regular review and amended to meet the changing needs of the Trust.

THIS JOB DESCRIPTION IS SUBJECT TO REVIEW IN CONSULTATION WITH THE POST HOLDER

JOB DESCRIPTION AGREEMENT

Job holder's Signature: Date:

Head of Department Signature: Date:

Title:

The Royal Cornwall Hospitals Trust is a non-smoking organisation. Smoking will not be permitted on any of the sites by staff in trust uniform and/or wearing a trust identification badge in any location, in vehicles owned or leased by the Trust or in the homes (including gardens) of any patients visited at home.

Qualifications

Essential

• Standard Level General Education
• Candidates are able to speak and write English to an appropriate standard necessary to fulfil the job requirement
• Must be willing to attend and qualify as a NHS Security Accredited Security Officer within 3 months of employment

Desirable

• GCE/CSE/GCSE or equivalent
• Customer Service NVQ Level 3

Experience

Essential

• Experience of dealing with the general public in a diverse, fast moving, customer-oriented organisation in a position of trust.
• Working a 24/7 Shift service.
• Working in a physically and mentally demanding role.
• Working within a large and widespread environment requiring high levels of fitness.
• king in the public sector.
• IT literate (Word, Excel, Outlook).

Desirable

• Working in a Hospital environment
• Previous experience of security in a complex organisation or uniformed service
• Police/military/security background.

Practical & Intellectual skills (specialist knowledge)

Essential

• Physically fit.
• Highly developed communication skills, both written and oral.
• Organisational and interpersonal skills.
• Capable of exercising influence and control.
• Full clean driving licence
• Ability to work as a member of a multi-disciplinary team
• Ability to digest relevant legislations, guidance and current protocols.

Desirable

• Ability to input and access information from a personal computer using windows and MS Office and other software packages
• Knowledge of First aid techniques.
• Knowledge of Health and Safety legislation.
• Knowledge of firefighting techniques.
• Knowledge of criminal and civil law.
• Knowledge of control, restraint and breakaway techniques.
• Experience in teaching/training groups.
• Experience of using CCTV control and monitoring systems.
• NAHS course for security officers or similar to NVQ 2 level

Attitude/Adjustment/Disposition

Essential

• Smart appearance, enthusiastic, reliable, diplomatic, honest, trustworthy.
• Able to work as part of team or on own initiative.
• Calm sympathetic nature.
• Willingness to work any shift at short notice or in an emergency.

Desirable

• Sense of humour.
• Confidence to communicate with the general public and staff groups.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).