Job summary
Cornwall Health Library provides information and resources to healthcare staff and students across Cornwall. We pride ourselves on contributing to patient care by offering evidence and training to our diverse user groups, which include; all NHS staff roles, general practitioners, hospice staff, paramedics and medical, dental, nursing and midwifery students. The main library is based in the Knowledge Spa on the Royal Cornwall Hospital site and provides a physical space that supports our users' work, learning and well-being.
Main duties of the job
Our library team is friendly and works hard to support each other. We need a new team member with a library qualification or other relevant experience to help us provide our excellent service. As Library Assistant, the role is strongly focussed on:
- Excellent and friendly customer service
- Helping to maintain the library environment
- Assisting the Senior Library Assistant with Inter Library Loans
We are looking for a pro-active, confident and compassionate individual to join our team.
This is an exciting role, where the post-holder will have the opportunity to develop their library skills whilst supported by a knowledgeable and caring team.
This is a part-time post, 18.75 hours per week and is based in Cornwall Health Library on the Treliske site in Truro. Preferred working days are Tuesday, Wednesday, Friday, from 8.30am, but can be discussed for the successful applicant.
The post commences from or after October 9th October 2023.
For an informal conversation please contact Katy Oak. Telephone 01872 25444 or Email k.oak@nhs.net
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
Job description
Job responsibilities
The Library Assistant will play an essential role in the delivery of frontline services to library users, including, delivering issue desk and enquiry services, core library and administrative work, shelving and tidying, and participating in the development of the library service. Desk duties are arranged on a rota basis.
Deliver core counter services and enquiry services in accordance with agreed standards and procedures on a rota basis.
The post holder is required to:
Manage book circulation (e.g. loans, returns, renewals, reservations, overdues, borrower information) during circulation desk duty using the automated library management system.
Enter new library user data onto automated library system.
Handle library income, using the cash register, from sources like stationery sales, service and facility charges.
Generate and distribute overdue notices when on the enquiry desk.
Work within, and inform users of, library Complaints Policy. During desk duty, act as first point of call in resolving any user issues and complaints, referring them to the relevant member of the Library Management Team where required.
Assist library users with IT problems, referring them to the Library Management Team or Cornwall IT Services or University of Plymouth IT support if necessary.
Assist in the use of software programmes such as Word, PowerPoint, Excel.
Assist in the use of printers and photocopiers.
Advise library users on compliance with national legislation such as Copyright regulations, Freedom of Information Act and Data Protection Act.
Participate in the duty rota for late shifts (17.30 finish) with sole responsibility for the management of the library service when performing evening cover, including Health and Safety and security of the library.
Assist users with information enquiries, which may be in-depth and detailed, in specialist subject areas.
Refer enquiries to another staff member if necessary.
Deliver library inductions to individuals when requested, explaining use of the library, and providing handouts, forms and tours.
Assist library users on an ad hoc basis in locating relevant literature using most appropriate resources available.
Assist Senior Library Assistant with Inter Library Loans. Involves: checking citation details of each request, locating supplying library based on ability to supply and by cost. Recording activity on a database, and dispatching documents by post or electronically. Responding to enquiries from library users and tracking supply/non-supply of items.
In addition to these duties employees are required to carry out such other duties as may be reasonably be required within the general scope and level of the post.
Job description
Job responsibilities
The Library Assistant will play an essential role in the delivery of frontline services to library users, including, delivering issue desk and enquiry services, core library and administrative work, shelving and tidying, and participating in the development of the library service. Desk duties are arranged on a rota basis.
Deliver core counter services and enquiry services in accordance with agreed standards and procedures on a rota basis.
The post holder is required to:
Manage book circulation (e.g. loans, returns, renewals, reservations, overdues, borrower information) during circulation desk duty using the automated library management system.
Enter new library user data onto automated library system.
Handle library income, using the cash register, from sources like stationery sales, service and facility charges.
Generate and distribute overdue notices when on the enquiry desk.
Work within, and inform users of, library Complaints Policy. During desk duty, act as first point of call in resolving any user issues and complaints, referring them to the relevant member of the Library Management Team where required.
Assist library users with IT problems, referring them to the Library Management Team or Cornwall IT Services or University of Plymouth IT support if necessary.
Assist in the use of software programmes such as Word, PowerPoint, Excel.
Assist in the use of printers and photocopiers.
Advise library users on compliance with national legislation such as Copyright regulations, Freedom of Information Act and Data Protection Act.
Participate in the duty rota for late shifts (17.30 finish) with sole responsibility for the management of the library service when performing evening cover, including Health and Safety and security of the library.
Assist users with information enquiries, which may be in-depth and detailed, in specialist subject areas.
Refer enquiries to another staff member if necessary.
Deliver library inductions to individuals when requested, explaining use of the library, and providing handouts, forms and tours.
Assist library users on an ad hoc basis in locating relevant literature using most appropriate resources available.
Assist Senior Library Assistant with Inter Library Loans. Involves: checking citation details of each request, locating supplying library based on ability to supply and by cost. Recording activity on a database, and dispatching documents by post or electronically. Responding to enquiries from library users and tracking supply/non-supply of items.
In addition to these duties employees are required to carry out such other duties as may be reasonably be required within the general scope and level of the post.
Person Specification
Qualifications
Essential
- City and Guilds, A Level or NVQ level 3 in a relevant subject or equivalent experience
Desirable
- NVQ Level 3 Library qualification or equivalent
Experience
Essential
- Experience in a library environment or equivalent
Desirable
- Experience of the NHS and/or higher education
Person Specification
Qualifications
Essential
- City and Guilds, A Level or NVQ level 3 in a relevant subject or equivalent experience
Desirable
- NVQ Level 3 Library qualification or equivalent
Experience
Essential
- Experience in a library environment or equivalent
Desirable
- Experience of the NHS and/or higher education
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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