Royal Cornwall Hospitals Trust

Quality Improvement/Project Manager

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Job summary

Are you looking for a new and exciting challenge? Are you passionate about improving services for the benefit of patients? Do you have the leadership skills and energy to facilitate change at a large acute hospital?

We are offering a 12-month secondment opportunity for a QI Manager to work in our Quality Improvement Team/PMO. In this role, you will lead the design, planning and delivery of quality improvement projects to deliver brilliant care for our patients. You will work with a wide range of colleagues to generate and implement ideas and nurture a culture of quality improvement.

We are an enthusiastic and dedicated team delivering wide range of ambitious Quality Improvement and projects across the Trust. The role will suit someone who enjoys working as a team and who is excited by the idea of delivering patient focused quality improvements.

You will work closely with the whole QI and PMO teams as well as a wide range of colleagues in the clinical teams. We are an energetic team with patient care at the core of everything we do and we are looking for a QI Manager to join us on the Trust's journey to become brilliant.

Main duties of the job

The Quality Improvement Manager will work closely with colleagues across the Trust to design, plan and deliver quality improvement projects in order to deliver brilliant care in an efficient and cost-effective manner. These projects may form part of a strategic change programme, a legislative change, or an improvement project.

As part of the Quality Improvement Hub/PMO, the post holder will be expected to champion quality improvement through engaging with and motivating colleagues to generate and implement ideas to nurture a culture of quality improvement.

The post holder will also be required to teach and coach colleagues using standardised quality improvement methodology, tools and techniques as part of the QI Training Programme. They will also provide regular support to the network of Quality Improvement Ambassadors to ensure they are confident to teach and support colleagues in their respective Care Groups and departments.

The post holder will be responsible for supporting the use of a robust, common project management approach to assist with planning and delivery of the intended outputs and outcomes. They will also ensure that benefits of the programmes/projects are realised and to lead changes into business-as-usual activity.

About us

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

Date posted

18 April 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£41,659 to £47,672 a year per annum pro rata

Contract

Secondment

Working pattern

Full-time, Job share, Flexible working

Reference number

156-5181256

Job locations

Royal Cornwall Hospital Trust

Treliske Hospital

Truro

TR1 3LJ

Job description

Job responsibilities

Design and plan quality improvement programmes and projects, ensuring clear aims and measures for improvement identified.

Identify and document benefits that will be realised during and after change implementation.

Conduct analysis throughout project delivery and after project completion to ensure learning is taken forward, and benefits realisation is achieved.

Ensure that robust project control is in place and maintained including project documentation, scheduling tasks and setting milestones, liaising with colleagues ensuring that timescales are met, and project objectives and benefits are delivered.

Network and collaborate with internal teams, including business intelligence, to provide the analysis necessary to identify opportunities for quality improvement.

Write progress reports and formal presentations for submission to a variety of groups, Boards, governing bodies, and other key stakeholders as required.

Be responsible for the financial management of assigned resources, ensuring costs are monitored and managed and efficiencies realised where appropriate.

Research national and system-wide initiatives to identify best practice and shared learning.

Support and teach operational and clinical staff quality improvement skills, tools, and techniques, as part of the QI Training Programme.

Develop effective working relationships with key external stakeholders where appropriate.

Nurture a culture of quality improvement through encouraging and empowering individuals and teams to focus on improving patient care.

Be aware of the wider health economy and government policies affecting the Trust and patient care. Incorporate these policies into the quality improvement agenda.

Support the operational and clinical teams in quality and performance improvement by implementing and facilitating sustainable change across the Trust.

Be conversant with NHS developments and able to access support that national-level organisations such as the NHS Elect and NHS Improvement can offer to help us move forward.

Constructively challenge behaviours that hinder change or do not support the strategy and values of the organisation.

Identify opportunities to develop new roles in support of quality improvement and service delivery.

Work with other organisations to identify best practice and opportunities for areas of improvement.

Identifying solutions to overcome barriers to change and evidencing improved outcomes from quality improvements implemented.

Measuring benefits realised and releasing true efficiencies.

Championing others to make the changes and embed them and having an innovative approach to identify opportunities and ways to get others to support change.

Embedding quality improvements as business as usual.

Engage with clinicians, management, and other stakeholders to deliver a single and consistent approach throughout the project life cycle.

Persuade and motivate stakeholders to obtain buy in of the importance of a project management approach and delivery of the project.

Effectively present and communicate project plans or associated project documentation to programme groups as required. This may involve handling sensitive and, at times, contentious data regarding services and staff at all levels. Sometimes communicating difficult messages such as delays in the management of a project plan.

Arrange and lead project related meetings at various stages throughout the projects.

Nurture a culture of quality improvement through encouraging and empowering individuals and teams to focus on improving patient care.

Work with other organisations to identify best practice and opportunities for areas of improvement.

Demonstrate high level of computer-literacy including creation and use of spreadsheets, databases, charts, reports and data analysis in formats that will enable informed decision-making, working with a high degree of accuracy.

Utilise Smartsheet software in the effective management of projects and programmes.

Attendance at team and project meetings, acting as a meeting chair in some meetings.

Provide cover for colleagues as required.

Undertake any other duties requested as appropriate to the banding.

To participate in an annual individual performance review process where objectives will be agreed, performance monitored & personal development needs

Act responsibly in respect of colleagues health, safety, and welfare, and following safe work practices, and complying with the Trusts Health and Safety

Adhere to all Trust policies as applicable.