South Tyneside and Sunderland NHS Foundation Trust

Administration Assistant/Call Handler

This job is now closed

Job summary

Are you looking for new challenge in fast paced environment?

The Recovery at Home Team are looking to recruit 1 Admin Assistant/Call Handler to join their team due to expansion in service.

Recovery at Home provide Urgent Community Response and Virtual Ward Services, across Sunderland and South Tyneside. The teams are based in Clarendon, Hebburn and Leechmere in Sunderland.

The team consist of an extensive MDT which includes nurse practitioners, nurses, a general practitioner, occupational therapists, physiotherapists, health care assistants, therapy assistant/exercise practitioners and administrative staff. Our virtual ward is overseen by a Consultant. The team also works closely alongside partner agencies including those from social care, assistive technology and voluntary sector services.

As an Admin Assistant/call handler you would be the first point of contact dealing with calls from patients, service users and colleagues. The service is a fast paced often with multiple demands so excellent organisational skills and flexible approach to work is needed.

Working Hours: Monday-Sunday between hours of 08.00am- 8.00pm

Base: Clarendon, Hebburn/ Leechmere, Sunderland

Main duties of the job

The successful candidate will be hardworking and be patient focused. They will be organised and have the ability to prioritise workload without direct supervision.

There is an expectation to work between the hours of 8am and 8pm 7 days week, therefore the successful candidate will need to have flexible approach to work to and be adaptable to service need as in times of shortfalls there will be an expectation to cover at alternative site Clarendon/Leechmere.

The successful candidate should have excellent communication skills with attention to detail, ensuring accurate and timely inputting/updating of patient details, appointments and information into clinical records

This is exciting opportunity to join a fast paced, expanding team within the Community Division!

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Date posted

13 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-VWAC-0623-93-1

Job locations

Independent Living Centre

Claymere Road

Leechmere Industrial Estate

Sunderland

SR2 9TS

Independent Living Centre

Claymere Road

Leechmere Industrial Estate

Sunderland

SR2 9TS

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To provide administrative / call handler support to the teams over 7 days per week between the hours of 8 am and 8 pm
To provide an administrative service to Recovery at Home South Tyneside Response supporting the delivery of an efficient and effective service to patients, service users and colleagues
Ensure accurate and timely inputting and updating of patient details, appointments and information into clinical records
To provide an initial point of contact for patients, service users and colleagues accessing the service via telephone calls
To work as part of an integrated team

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To provide administrative / call handler support to the teams over 7 days per week between the hours of 8 am and 8 pm
To provide an administrative service to Recovery at Home South Tyneside Response supporting the delivery of an efficient and effective service to patients, service users and colleagues
Ensure accurate and timely inputting and updating of patient details, appointments and information into clinical records
To provide an initial point of contact for patients, service users and colleagues accessing the service via telephone calls
To work as part of an integrated team

Person Specification

Qualifications

Essential

NVQ 3 in Administration or equivalent experience

Desirable

Willingness to continually develop

Experience

Essential

Experience of working in an administration team
Proven ability to demonstrate organizational and planning skills with regard to providing an efficient service
Proven ability to provide an efficient administrative service using initiative
Ability to work effectively and efficiently without close supervision

Desirable

Experience in the provision of administrative support to a clinical service or department
Experience of working in a care setting
Previous NHS knowledge

Skills and Knowledge

Essential

Ability to organize workload
Excellent communication, interpersonal and organizational skills
Ability to relate to a broad spectrum of individuals and handle queries/enquiries efficiently
Excellent telephone manner
Excellent communication skills, both verbal and written
Ability to work flexibly to the needs of the service
Working knowledge of Microsoft Office

Desirable

Knowledge of Information Technology in the workplace
Knowledge of the Trusts policies and procedures and the importance of the Data Protection Act
Working knowledge of EMIS Web

Personal Attributes

Essential

Indicate a willingness and ability to support other team members
Ability to provide flexible committed support with the ability to adapt to developing service needs

Desirable

Ability to cope with demands of a changing organisation
Ability to remain calm in times of high demand on the service

Person Specification

Qualifications

Essential

NVQ 3 in Administration or equivalent experience

Desirable

Willingness to continually develop

Experience

Essential

Experience of working in an administration team
Proven ability to demonstrate organizational and planning skills with regard to providing an efficient service
Proven ability to provide an efficient administrative service using initiative
Ability to work effectively and efficiently without close supervision

Desirable

Experience in the provision of administrative support to a clinical service or department
Experience of working in a care setting
Previous NHS knowledge

Skills and Knowledge

Essential

Ability to organize workload
Excellent communication, interpersonal and organizational skills
Ability to relate to a broad spectrum of individuals and handle queries/enquiries efficiently
Excellent telephone manner
Excellent communication skills, both verbal and written
Ability to work flexibly to the needs of the service
Working knowledge of Microsoft Office

Desirable

Knowledge of Information Technology in the workplace
Knowledge of the Trusts policies and procedures and the importance of the Data Protection Act
Working knowledge of EMIS Web

Personal Attributes

Essential

Indicate a willingness and ability to support other team members
Ability to provide flexible committed support with the ability to adapt to developing service needs