South Tyneside and Sunderland NHS Foundation Trust

Administration Coordinator

This job is now closed

Job summary

Please note that due to funding within the existing team we are only accepting applications from current members of the Preassessment Department admin team.

The Division of Theatres and Critical Care are seeking to appoint an administration coordinator for our busy Preassessment Departments on both Sunderland and South Tyneside sites.

Ensuring all patient attendances at preassessment are accounted for and clinics are cashed up in real time, making sure DNAs are communicated to relevant departments.

The post holders primary function will be to facilitate smooth administrative functions by ensuring all tasks are undertaken and the preassessment appointment system is utilised to maximum capacity.

The successful applicant will have sound experience of NHS waiting times and experience of working in an NHS setting, making and rescheduling/rearranging appointments

Main duties of the job

his role offers variety of responsibilities across our preassessment services.

The post holder will be expected to monitor the day to day administrative tasks ensuring they are dealt with depending on priority and urgency. They will also have face to face contact with patients and their carers/relatives, and provide reception cover and assist with telephone calls and other general office duties.

The role involves working closely with Nurse Practitioners, Pharmacists, Consultant Anaesthetists, and administration managers as well as medical secretaries, patient pathway coordinators and associated staff.

The post holder will provide reassurance/flag issues to administration management around appointment utilisation ensuring all slots are filled across sites

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

16 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-THAC-1224-45

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Job description

Job responsibilities

To coordinate the pre assessment administration processes, for Pre assessment across both sites, on a day to day basis.

To ensure that appropriate procedures and Trust Policies are adhered to at all times and that national standards and RTT performance targets are met.

To comply with the Trusts vision, values and behavioural compact

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE

Job description

Job responsibilities

To coordinate the pre assessment administration processes, for Pre assessment across both sites, on a day to day basis.

To ensure that appropriate procedures and Trust Policies are adhered to at all times and that national standards and RTT performance targets are met.

To comply with the Trusts vision, values and behavioural compact

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE

Person Specification

Experience

Essential

Vocational experience working in an NHS booking office
Familiar with medical terminology related to elective referrals on RTT pathways
Working in a customer focussed/service environment
IT Skills and demonstrate experience in word processing, spreadsheets and databases.

Skills and Knowledge

Essential

Proven Interpersonal /communication skills.
Effective written communication skills
Data input skills
Effective organisational skills
Able to work without supervision
Microsoft Office Packages e.g. Word, Power Point, Excel, Access, Outlook

Desirable

Use of Meditech PAS, NHS e-Referral System

Physical Skills

Essential

Developed keyboard skills

Qualifications

Essential

GCSE Maths and English C or above, or equivalent
Level 3 qualification in administration or other relevant subject or equivalent vocational experience which provides a working knowledge of:
Prioritising patients using a waiting list
Basic medical terminology linked to referrals for elective patients on RTT pathway

Desirable

Knowledge of Meditech

Person Specification

Experience

Essential

Vocational experience working in an NHS booking office
Familiar with medical terminology related to elective referrals on RTT pathways
Working in a customer focussed/service environment
IT Skills and demonstrate experience in word processing, spreadsheets and databases.

Skills and Knowledge

Essential

Proven Interpersonal /communication skills.
Effective written communication skills
Data input skills
Effective organisational skills
Able to work without supervision
Microsoft Office Packages e.g. Word, Power Point, Excel, Access, Outlook

Desirable

Use of Meditech PAS, NHS e-Referral System

Physical Skills

Essential

Developed keyboard skills

Qualifications

Essential

GCSE Maths and English C or above, or equivalent
Level 3 qualification in administration or other relevant subject or equivalent vocational experience which provides a working knowledge of:
Prioritising patients using a waiting list
Basic medical terminology linked to referrals for elective patients on RTT pathway