Job summary
The
Division of Theatres and Critical Care are seeking to appoint a Deputy
Administration Manager.
The post
holders primary function will be to oversee the day to day management of the
administrative function in Endoscopy, whilst monitoring capacity and demand in
line with national guidance and key performance indicators to ensure patient
pathway delays are eliminated. They will devise a weekly endoscopy timetable
ensuring nursing and clinical staff are available and will provide potential
short fall/early warning flags to the Directorate Manager and Divisional Admin
Manager.
The
successful applicant will have sound experience of waiting times, waiting list
management, scheduling and pathway coordinating.
Previous
experience of line managing staff, ideally in an NHS administrative function
will be a distinct advantage.
Main duties of the job
This
role offers variety and a wide range of responsibilities across our Endoscopy services.
The post
holder will be expected to monitor and manage scheduling, capacity and demand,
and performance in line with national guidance.
Also strict monitoring of pathways, RTT targets, cancer targets and
diagnostic timescales.
As many
of our departments are host environments, the role involves working closely
with the surgical and medical secretaries and pathway coordinators to
facilitate timely appointments for their patients.
Working
with the Divisional Administrative Management team and Admin Management across
Medicine and Surgical Directorates to take remedial action where necessary.
There
will be a need for close liaising with Performance and Information Services
teams to ensure adequate reporting and data availability to allow the
Directorates RTT and diagnostic pathways to be maintained.
There
will be a need for development of action plans for recovery where necessary
with the Directorate Manager and ensuring they are implemented by the admin
teams.
The post
holder will manage appraisal, capability and attendance management.
With relation to Community Wide Scheduling and RTT
guidance, the post holder will be an expert super-user, leading on upgrades,
training and supervision of the admin function
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.
Job description
Job responsibilities
Responsibility for the day to day management
administrative functions across two Endoscopy units (Sunderland Royal Hospital
and South Tyneside).
Monitoring of performance against key
performance indicators in line with the Trusts strategic goals and
vision. Focusing on the administrative
elements of the service working closely with the service manager and other key
stakeholders to ensure compliance in relation to policy and targets
Responsible for consistency of approach and
accurate management of scheduling and pathways providing assurance to the
Directorate Managers, Clinical Lead, Unit Manager, Matron and Divisional Admin
Manager as required.
The post holder will be expected to strive to
achieve diagnostic waiting times for all categories of patient in line with
national guidance by monitoring capacity and demand and liaising closely with
consultants, Clinical Directors and senior managers from both Surgery and
Gastroenterology Directorates. They will
work as and with the service admin teams in times of pressure and formulate
plans to ensure delivery of care is not compromised due to administrative
shortfalls at any time.
Strict monitoring of department specific pathways,
RTT targets, Cancer targets and monitoring of timescales will be the
responsibility of the post holder working with the Directorate Manager and
Admin Management across multiple Directorates to take remedial action where
necessary.
Capacity and demand management including
targeted action planning as required to deliver on any day to day remedial and
proactive objectives as well as any transformational projects and other service
improvements. There will be a need for close liaising with Performance and
Information Services teams to ensure adequate reporting and data provision.
The post holder will manage appraisal,
capability and attendance management across their teams.
The post holder will be an expert super-user
for Meditech V6, leading on upgrades, training and supervision of the admin
function
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information
Job description
Job responsibilities
Responsibility for the day to day management
administrative functions across two Endoscopy units (Sunderland Royal Hospital
and South Tyneside).
Monitoring of performance against key
performance indicators in line with the Trusts strategic goals and
vision. Focusing on the administrative
elements of the service working closely with the service manager and other key
stakeholders to ensure compliance in relation to policy and targets
Responsible for consistency of approach and
accurate management of scheduling and pathways providing assurance to the
Directorate Managers, Clinical Lead, Unit Manager, Matron and Divisional Admin
Manager as required.
The post holder will be expected to strive to
achieve diagnostic waiting times for all categories of patient in line with
national guidance by monitoring capacity and demand and liaising closely with
consultants, Clinical Directors and senior managers from both Surgery and
Gastroenterology Directorates. They will
work as and with the service admin teams in times of pressure and formulate
plans to ensure delivery of care is not compromised due to administrative
shortfalls at any time.
Strict monitoring of department specific pathways,
RTT targets, Cancer targets and monitoring of timescales will be the
responsibility of the post holder working with the Directorate Manager and
Admin Management across multiple Directorates to take remedial action where
necessary.
Capacity and demand management including
targeted action planning as required to deliver on any day to day remedial and
proactive objectives as well as any transformational projects and other service
improvements. There will be a need for close liaising with Performance and
Information Services teams to ensure adequate reporting and data provision.
The post holder will manage appraisal,
capability and attendance management across their teams.
The post holder will be an expert super-user
for Meditech V6, leading on upgrades, training and supervision of the admin
function
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information
Person Specification
Experience
Essential
- Waiting list management and Scheduling experience
- Experience of managing staff, Meeting tight deadlines
- Experience of working in the NHS in an administrative role
Desirable
- Experience as a pathway coordinator or waiting list coordinator
- Experience chairing meetings, training and appraisal processes
- Meditech V6 working knowledge and experience
KNOWLEDGE
Essential
- Understanding of surgical pathways and theatre scheduling processes
- Knowledge of data protection /freedom of information act
- Knowledge of HR policies and procedures
- Using Microsoft Office Packages e.g.Word, Powerpoint, Excel, Access, Outlook
- Knowledge of Hospital information systems
- Knowledge of NHS Waiting Time Targets
- Knowledge of Trust secretarial standards
Desirable
- European Computer Driving License or working towards
- Meditech V6 Scheduling and waiting list management
Qualifications
Essential
- NVQ Level 4 in Business Administration or equivalent experience
- GCSE Maths and English (Grade C or above) or equivalent qualification
Desirable
- AMSPAR Diploma or OCR/RSA3 plus 2 years experience in a medical admin role
- OCR level 3 Word Processing (or equivalent experience)
- NVQ Level 6 / degree or equivalent qualification in Business Administration or equivalent experience
ATTITUDE
Essential
- Committed to delivering quality patient care
- Motivated and enthusiastic
- Target and results driven
- Flexible approach to working
- Open to change and new ways of working
PHYSICAL / MENTAL ABILITIES
Essential
- To motivate staff and set goals/objectives which are monitored effectively
- To work under pressure
- To work independently or as part of a team
- To deal effectively with patient/staff enquires
- To use initiative to problem solve
- Due to sites covered car owner/driver
SKILLS
Essential
- Proven change management skills
- Proven effective time management
- Proven interpersonal/communication skills
- Effective written communication skills
- Data input skills
- Effective organisational skills
Desirable
- HR Skills programme
- Report writing skills
Person Specification
Experience
Essential
- Waiting list management and Scheduling experience
- Experience of managing staff, Meeting tight deadlines
- Experience of working in the NHS in an administrative role
Desirable
- Experience as a pathway coordinator or waiting list coordinator
- Experience chairing meetings, training and appraisal processes
- Meditech V6 working knowledge and experience
KNOWLEDGE
Essential
- Understanding of surgical pathways and theatre scheduling processes
- Knowledge of data protection /freedom of information act
- Knowledge of HR policies and procedures
- Using Microsoft Office Packages e.g.Word, Powerpoint, Excel, Access, Outlook
- Knowledge of Hospital information systems
- Knowledge of NHS Waiting Time Targets
- Knowledge of Trust secretarial standards
Desirable
- European Computer Driving License or working towards
- Meditech V6 Scheduling and waiting list management
Qualifications
Essential
- NVQ Level 4 in Business Administration or equivalent experience
- GCSE Maths and English (Grade C or above) or equivalent qualification
Desirable
- AMSPAR Diploma or OCR/RSA3 plus 2 years experience in a medical admin role
- OCR level 3 Word Processing (or equivalent experience)
- NVQ Level 6 / degree or equivalent qualification in Business Administration or equivalent experience
ATTITUDE
Essential
- Committed to delivering quality patient care
- Motivated and enthusiastic
- Target and results driven
- Flexible approach to working
- Open to change and new ways of working
PHYSICAL / MENTAL ABILITIES
Essential
- To motivate staff and set goals/objectives which are monitored effectively
- To work under pressure
- To work independently or as part of a team
- To deal effectively with patient/staff enquires
- To use initiative to problem solve
- Due to sites covered car owner/driver
SKILLS
Essential
- Proven change management skills
- Proven effective time management
- Proven interpersonal/communication skills
- Effective written communication skills
- Data input skills
- Effective organisational skills
Desirable
- HR Skills programme
- Report writing skills
.png){kind=logo}
