Apprentice Clerical Officer

Job summary

We are recruiting a full-time Apprentice Clerical Officer to our PREP (Peri-operative Risk Evaluation & Preparation) admin team, to rotate shifts between Sunderland Royal Hospital & South Tyneside Hospital.

You will support a small team of administrative support staff, who will provide essential administrative functions, whilst liaising with clinical, nursing, administrative staff, patients, and the general public. The Service supports all surgical Directorates throughout the Trust and you would be expected to carry-out a variety of administrative tasks to allow you to support the referring clinical and administrative teams.

You should have excellent keyboard skills and a working knowledge of IT systems. The duration of the Apprenticeship is 18 months subject to regular reviews to demonstrate progress and following successful completion will be moved into a permanent position. Apprentices commence on Annex 21 of the salary stated, and,to support development in the role, you are required to complete a L2 Customer Service Practitioner Standard over the period of the Apprenticeship. Maths and English Language are required at GCSE Grade minimum grade C/4 (or L2 equivalent in those same subjects).

• Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. You are requested to consider this when making your application. Please visitGov.UKfor further information

Main duties of the job

To provide clerical and administrative duties, supporting the provision of an efficient and effective service to the PREP/Pre-Assessment Department, and all service users throughout the Trust.

To greet patients, registering their details, to take phone calls, deal with queries, signpost or forward calls as required.

To contribute to effective communication links between all members of the PREP/Pre-Assessment Department, and the Surgical Directorates.

Maintain accurate electronic information systems, with previous experience of Meditech Version 6 being desirable.

You must be able to demonstrate that you have the ability to communicate effectively with people at all levels by telephone and in person. Excellent organisational skills and time-management are also integral to the role. The ability to prioritise workloads is also essential.

At times you may be expected to work across sites, Trust-wide to support the needs to of the PREP / Pre-Assessment service.

The hours of this role are Monday to Friday 08:00 to 17:00.

About us

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One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Trust Headquarters

Sunderland Royal Hospital

Sunderland

SR4 7TP

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Trust Headquarters

Sunderland Royal Hospital

Sunderland

SR4 7TP

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

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