South Tyneside and Sunderland NHS Foundation Trust

Scheduling Manager

The closing date is 05 July 2025

Job summary

Applications are welcome from administrative staff who currently work at Sunderland Eye Infirmary only.

Interviews will be held on Wednesday 9th of July at Sunderland Eye Infirmary.

There are so many reasons to join our team at Sunderland Eye Infirmary (SEI). Aside from our fantastic staff, we have lots of exciting things going on. The build of our New Eye Hospital in Sunderland is well under way and will be our new home in 2026. This means Sunderland will remain home to the regions only dedicated standalone eye hospital. It will strengthen our excellent reputation across the NHS, both regionally and nationally as a centre of excellence for ophthalmology care.

As one of the few specialist eye hospitals in the country, research and using developing technology is a key part of our work. We encourage innovation and research in everything we do. There is always something to get involved in. If you share our vision for 'excellence in all that we do', wed love you to join us!

We seek to appoint an enthusiastic band 4 (1.0wte) Scheduling Manager on a permanent basis. The successful candidate will join our friendly scheduling team, based at SEI. A key area of focus for this role will be managing all aspects of the scheduling team, ensuring the efficient processing of ophthalmology appointments. If you are passionate about delivering high quality administrative service and have previous experience working in a NHS booking/scheduling office please get in touch.

Main duties of the job

This role will manage the scheduling team, ensuring that patients are seen in a timely manner and that all available appointments are utilised. They will also work with the Directorate Management team to monitor capacity and demand, preparing information for meetings and escalating concerns appropriately. The postholder will supervise staff on a day to day basis, undertaking 1:1 meetings, managing absence and undertaking annual appraisals.

They will also provide support to the scheduling staff, using their knowledge of scheduling to provide excellence in customer care, effectively and compassionately dealing with telephone queries from patients and their carers. We are seeking applications from candidates with previous NHS scheduling experience who hold GCSE English and Maths (Grade C and above) and have level 3 qualifications in admin or equivalent experience.

The Ophthalmology Directorate comprises approximately 300 staff working across a range of subspecialities, and provides the highest overall volume of outpatient appointments within the Trust, the scheduling team therefore being a fast paced and exciting team to join. For further details/informal visits contact: Susie Blyth, Deputy Directorate Manager via Susie.blyth@nhs.net or Ext: 49067.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

03 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year 2025/26 pay award pending (£27,485-£30,162)

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-OPAC-0725-01

Job locations

Sunderland Eye Infirmary

Queen Alexandra Road

Sunderland

SR29HP

Job description

Job responsibilities

PLEASE SEE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

The management of outpatient scheduling, including waiting lists across Ophthalmology, ensuring that 18 weeks and 2WW Cancer referral to treatment targets are achieved and maintained, and that patients are reviewed within a clinically appropriate time frame. This will include the management, monitoring and reporting of all aspects of outpatient, day case, and two week cancer waiting times. The post holder will be expected to work without direct supervision and exercise significant initiative and independent judgement in managing diverse specialties and workload.
The Outpatient Scheduling Manager has line-management responsibility for the Outpatient Scheduling Coordinators and Scheduling Assistants.
To comply with the Trusts vision, values and behavioural compact.

Job description

Job responsibilities

PLEASE SEE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

The management of outpatient scheduling, including waiting lists across Ophthalmology, ensuring that 18 weeks and 2WW Cancer referral to treatment targets are achieved and maintained, and that patients are reviewed within a clinically appropriate time frame. This will include the management, monitoring and reporting of all aspects of outpatient, day case, and two week cancer waiting times. The post holder will be expected to work without direct supervision and exercise significant initiative and independent judgement in managing diverse specialties and workload.
The Outpatient Scheduling Manager has line-management responsibility for the Outpatient Scheduling Coordinators and Scheduling Assistants.
To comply with the Trusts vision, values and behavioural compact.

Person Specification

Experience

Essential

Vocational experience working in an NHS booking office providing experience of:
o Prioritising patients using a waiting list and reporting waiting list information.
o National Policy for Referral to Treatment standards.
Supervisory / People Management skills with experience of supervising staff.
IT Skills and demonstrate experience in word processing, spreadsheets and databases.

Skills and Knowledge

Essential

Verbal and written communication and interpersonal skills to build relationships with directorate teams and enable understanding of waiting list issues and solutions.
Excellent organisational / prioritisation skills.
Supervisory / People Management skills.
Microsoft Office Packages e.g. Word, Power Point, Excel, Access, Outlook.

Desirable

Use of Meditech PAS, NHS e-Referral System.

Physical Skills

Essential

Developed keyboard skills.

Qualifications

Essential

GCSE Maths & English C or above, or equivalent.
Level 3 qualification in administration or other relevant subject or equivalent vocational experience which provides a working knowledge of:
o Clinical scheduling.
o Delivering waiting time information and capacity issues to senior clinicians & managers.

Desirable

Knowledge of Meditech.
Knowledge of e-Referral System.

Person Specification

Experience

Essential

Vocational experience working in an NHS booking office providing experience of:
o Prioritising patients using a waiting list and reporting waiting list information.
o National Policy for Referral to Treatment standards.
Supervisory / People Management skills with experience of supervising staff.
IT Skills and demonstrate experience in word processing, spreadsheets and databases.

Skills and Knowledge

Essential

Verbal and written communication and interpersonal skills to build relationships with directorate teams and enable understanding of waiting list issues and solutions.
Excellent organisational / prioritisation skills.
Supervisory / People Management skills.
Microsoft Office Packages e.g. Word, Power Point, Excel, Access, Outlook.

Desirable

Use of Meditech PAS, NHS e-Referral System.

Physical Skills

Essential

Developed keyboard skills.

Qualifications

Essential

GCSE Maths & English C or above, or equivalent.
Level 3 qualification in administration or other relevant subject or equivalent vocational experience which provides a working knowledge of:
o Clinical scheduling.
o Delivering waiting time information and capacity issues to senior clinicians & managers.