South Tyneside and Sunderland NHS Foundation Trust

Receptionist/Admin Assistant

The closing date is 18 July 2025

Job summary

This is an exciting opportunity to join our team at South Tyneside and Sunderland NHS Foundation Trust as a receptionist / administrative assistant.

We are looking for an enthusiastic and experienced receptionist / admin assistant to join our team and support the delivery of high quality, safe oncology and haematology care. You will be a first point of contact for telephone enquiries from patients and their carers and will be responsible for booking appointments for new patients as well as follow up care. The right candidate will have strong communication skills. You will be fully supported to ensure you develop the skills required for the post. If you are looking for a challenge in your career and interested in the role please get in touch for an informal discussion.

The Trust offers services across a number of locations, the main base will be Phoenix Unit, on the Sunderland site, however they may be the requirement to work at South Tyneside or Washington sites.

Main duties of the job

You will need excellent communication skills and to be confident at communicating with patients who are facing a life limiting illness. You will need to be confident in communicating with all members of the multi-disciplinary team at all levels. Respond to frequent enquiries from patients, carers and NHS staff using verbal and written communication. Deal with queries in a confidential, sensitive manner. Be able to navigate around the trusts IT systems though training will be provided.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

04 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Pro Rata (Pending Pay Award 25/6 £24,465)

Contract

Permanent

Working pattern

Part-time

Reference number

C9155-MDAC-0725-06

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

South Tyneside Nhs Foundation Trust

Harton Lane

South Shields

Tyne And Wear

NE34 0PL

Washington Primary Care Centre

Parkway

Washington

Tyne And Wear

NE38 7QZ

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To provide a high quality reception/admin service and care to patients attending the Phoenix Unit.

To be responsible for registering attendances and updating patient demographic details in the patient administration system.

To comply with the Trusts vision values and behavioural compact.

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To provide a high quality reception/admin service and care to patients attending the Phoenix Unit.

To be responsible for registering attendances and updating patient demographic details in the patient administration system.

To comply with the Trusts vision values and behavioural compact.

Person Specification

Qualifications

Essential

Maths and English at level 2 or above (GCSE A C or equivalent)
NVQ Level 2 qualification or equivalent/experience in any subject

Physical Skills

Essential

Basic keyboard skills

Knowledge & Skills

Essential

Ability to prioritise tasks.
Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
Basic skills of empathy and reassurance.
Basic keyboard skills.
Ability to use basic email system and document clearly, using plain English.
Basic understanding of health and safety requirements in a patient environment.
General understanding of confidentiality requirements in a health care setting.
Willing to undertake further training related to role.

Experience

Essential

Proven prior customer services experience.

Desirable

Proven prior experience of working in the NHS

Person Specification

Qualifications

Essential

Maths and English at level 2 or above (GCSE A C or equivalent)
NVQ Level 2 qualification or equivalent/experience in any subject

Physical Skills

Essential

Basic keyboard skills

Knowledge & Skills

Essential

Ability to prioritise tasks.
Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
Basic skills of empathy and reassurance.
Basic keyboard skills.
Ability to use basic email system and document clearly, using plain English.
Basic understanding of health and safety requirements in a patient environment.
General understanding of confidentiality requirements in a health care setting.
Willing to undertake further training related to role.

Experience

Essential

Proven prior customer services experience.

Desirable

Proven prior experience of working in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.