Job summary
An exciting opportunity has arisen for a full-time, permanent Medical Secretary within our Microbiology Department. We are looking for a dynamic and enthusiastic person with a flexible approach to provide support to the Infectious Diseases and Microbiology clinical team, ensuring a first class service is delivered to our patients. The post holder will ensure all administrative processes are followed in providing a streamlined service to our patients, consultants and external agencies.
If you are passionate about supporting quality patient care within the NHS then this might be the role for you.
Main duties of the job
The
role primarily involves typing correspondence, managing patient appointments,
dealing with phone queries, managing clinical diaries and rotas, validating
waiting lists alongside other secretarial and administrative duties which
contribute to the efficient running of the Microbiology/Infectious Diseases service. This is a 37.5 hour post over 5 days.
Applicants
should possess AMSPAR, OCR, RSA Level 3 or equivalent typing/keyboard
qualification or have 2 years proven experience in a similar role. Knowledge of medical terminology and
experience in audio typing is desirable but not essential. Applicants will need excellent organisational
skills, a flexible approach to work and possess an empathetic nature to be able
to confidently deal with patient queries.
Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application, if
these qualifications arent listed in your application you will not be
shortlisted.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
To develop and maintain an effective and quality secretarial service to
a team of Consultant and other clinical staff, acting as a pivotal role for all
communication with patients and professional health colleagues within the
multi-disciplinary team, internal departments and external agencies as
necessary, to ensure continuity of patient care.
To comply
with the Trusts vision, values and behavioural compact.
To
triage patients in accordance with clinical guidelines and prioritise
calls/messages for Consultant as necessary
To ensure accurate and timely exchange of information
between Consultants, other medical staff and management.
To deal in a professional, tactful and discreet manner,
with sensitive and confidential matters, with patients, carers, GPs,
Coroners Office, other health professionals in the NHS, Social Services,
Police, the Courts, Postgraduate Institutes and the Royal Colleges.
To deal with patients or carers who may be distressed or
irate in a calm, sympathetic and reassuring way, especially where there may
be barriers to communication.
To relay medical information accurately as requested
to/between Consultant and patients as necessary.
To
exercise independent judgement in responding to enquiries concerning
appointments, waiting list and correspondence.
To liaise with other secretaries to ensure efficient
distribution of work.
To ensure that relevant issues regarding appropriate
changes in policy/procedures to improve service delivery and quality are
brought to the attention of the Senior Secretary.
To
deal with telephone / face to face enquiries as and when required
To speak via the
telephone or face-to-face with bereaved relatives or carers who may be
distressed or irate, arranging meetings with Consultants and assisting in the
completion/collection of death certificates should the death have occurred in
hospital.
To have an
understanding of referral to treatment and 18 week pathway, liaising with
other departments to ensure patients are seen within national guidelines. .
To
notify relevant staff of Consultant leave.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
To develop and maintain an effective and quality secretarial service to
a team of Consultant and other clinical staff, acting as a pivotal role for all
communication with patients and professional health colleagues within the
multi-disciplinary team, internal departments and external agencies as
necessary, to ensure continuity of patient care.
To comply
with the Trusts vision, values and behavioural compact.
To
triage patients in accordance with clinical guidelines and prioritise
calls/messages for Consultant as necessary
To ensure accurate and timely exchange of information
between Consultants, other medical staff and management.
To deal in a professional, tactful and discreet manner,
with sensitive and confidential matters, with patients, carers, GPs,
Coroners Office, other health professionals in the NHS, Social Services,
Police, the Courts, Postgraduate Institutes and the Royal Colleges.
To deal with patients or carers who may be distressed or
irate in a calm, sympathetic and reassuring way, especially where there may
be barriers to communication.
To relay medical information accurately as requested
to/between Consultant and patients as necessary.
To
exercise independent judgement in responding to enquiries concerning
appointments, waiting list and correspondence.
To liaise with other secretaries to ensure efficient
distribution of work.
To ensure that relevant issues regarding appropriate
changes in policy/procedures to improve service delivery and quality are
brought to the attention of the Senior Secretary.
To
deal with telephone / face to face enquiries as and when required
To speak via the
telephone or face-to-face with bereaved relatives or carers who may be
distressed or irate, arranging meetings with Consultants and assisting in the
completion/collection of death certificates should the death have occurred in
hospital.
To have an
understanding of referral to treatment and 18 week pathway, liaising with
other departments to ensure patients are seen within national guidelines. .
To
notify relevant staff of Consultant leave.
Person Specification
Experience
Essential
- Working in a customer focussed/service environment
Desirable
- Previous NHS Experience
- Previous Medical Secretarial Experience
Physical/Mental Ability
Essential
- To work under pressure and to tight deadlines
- To work independently or as part of a team
- To deal effectively with patient enquires
- To use initiative to problem solve
Qualifications
Essential
- Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel
- AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role
- Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.
Desirable
- Knowledge of Hospital Information Systems
- Knowledge of Trust secretarial Standards
- Knowledge of NHS Waiting Time targets
Attitude
Essential
- Committed to delivering quality patient care
- Motivated and enthusiastic- Target and results driven
Skills
Essential
- Proven Interpersonal /communication skills.
- Effective written communication skills
- Data input skills
- Effective organisational skills
Person Specification
Experience
Essential
- Working in a customer focussed/service environment
Desirable
- Previous NHS Experience
- Previous Medical Secretarial Experience
Physical/Mental Ability
Essential
- To work under pressure and to tight deadlines
- To work independently or as part of a team
- To deal effectively with patient enquires
- To use initiative to problem solve
Qualifications
Essential
- Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel
- AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role
- Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.
Desirable
- Knowledge of Hospital Information Systems
- Knowledge of Trust secretarial Standards
- Knowledge of NHS Waiting Time targets
Attitude
Essential
- Committed to delivering quality patient care
- Motivated and enthusiastic- Target and results driven
Skills
Essential
- Proven Interpersonal /communication skills.
- Effective written communication skills
- Data input skills
- Effective organisational skills
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