South Tyneside and Sunderland NHS Foundation Trust

Medical Secretary

The closing date is 04 May 2026

Job summary

An exciting opportunity has arisen for a Medical Secretary within our Neurology Department. We are looking for a dynamic and enthusiastic person with a flexible approach to provide support to the Neurology clinical team, ensuring a first-class service is delivered to our patients. The post holder will ensure all administrative processes are followed in providing a streamlined service to our patients, consultants, and external agencies.

If you are passionate about supporting quality patient care within the NHS, this might be the role for you

Main duties of the job

The role primarily involves typing correspondence, managing patient appointments, dealing with phone queries, managing clinical diaries and rotas, validating waiting lists alongside other secretarial and administrative duties which contribute to the efficient running of the Neurology service. Applicants should possess AMSPAR, OCR, RSA Level 3 or equivalent typing/keyboard qualification or have 2 years proven experience in a similar role. Knowledge of medical terminology and experience in audio typing is desirable but not essential. Applicants will need excellent organisational skills, a flexible approach to work and possess an empathetic nature to be able to confidently deal with patient queries. Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application, if these qualifications arent listed in your application, you will not be shortlisted.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Date posted

20 April 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-MDAC-0426-48

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

South Tyneside Nhs Foundation Trust

Harton Lane

South Shields

Tyne And Wear

NE34 0PL

Job description

Job responsibilities

Please see attached Job Description for full details

To develop and maintain an effective and quality secretarial service to a team of Consultant and other clinical staff acting as a pivotal role for all communication with patients and professional health colleagues within the multi-disciplinary team, internal departments and external agencies as necessary, to ensure continuity of patient care.

To comply with the Trusts vision, values and behavioural compact.

Job description

Job responsibilities

Please see attached Job Description for full details

To comply with the Trusts vision, values and behavioural compact.

Person Specification

Experience

Essential

Working in a customer focussed / service environment.

Desirable

Previous NHS Experience.
Previous Medical Secretarial Experience.

Physical &Mental Ability

Essential

To work under pressure and to tight deadlines.
To work independently or as part of a team.
To deal effectively with patient enquires.
To use initiative to problem solve.

Attitude

Essential

Committed to delivering quality patient care.
Motivated and enthusiastic.
Target and results driven.

Qualifications

Essential

AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role.
Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.

Skills & Knowledge

Essential

Proven Interpersonal /communication skills.
Effective written communication skills.
Data input skills.
Effective organisational skills.
Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel.

Desirable

Knowledge of Hospital Information Systems.
Knowledge of Trust secretarial Standards.
Knowledge of NHS Waiting Time targets.

Person Specification

Experience

Essential

Working in a customer focussed / service environment.

Desirable

Previous NHS Experience.
Previous Medical Secretarial Experience.

Physical &Mental Ability

Essential

To work under pressure and to tight deadlines.
To work independently or as part of a team.
To deal effectively with patient enquires.
To use initiative to problem solve.

Attitude

Essential

Committed to delivering quality patient care.
Motivated and enthusiastic.
Target and results driven.

Qualifications

Essential

AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role.
Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.