Apprentice Administration Officer- Audiology

Job summary

An exciting opportunity has arisen for an Apprentice Administration officer to join the Audiology department at Sunderland Royal Hospital. This is a busy department, and the role will be to assist with the day-to-day workload of the Audiology Department Administration Service.

The duration of the apprenticeship is 18 months subject to regular reviews to demonstrate progress and following successful completion will moved into a substantive position. Apprentices will commence on Annex 21 of the salary stated and to support development in the role the postholder is required to complete a L2 Customer Service Practitioner Standard over the period of the apprenticeship. Maths and English are required at GCSE Grade minimum grade C/4 or L2 equivalent in same subjects.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

The audiology Admin role will include the Input patient demographic and clinical data into the audiology patient management system. To arrange appointments for all patients attending audiology using Audiology patient management system and to act as a point of contact for Medical Records appointments. Undertake receptionist duties, log in patients attending for appointments and answer telephone queries so that callers are redirected as appropriate. To be responsible for ensuring that ear moulds and associated items are available for patient appointments. Collate and dispatch the reports of clinical investigations and consultations. Ensure that an effective DNA and follow up strategy is in place. Input data into the audiology patient management system.

In conjunction with the Band 4 Administration officer and Head of Department, ensure that all available clinic appointments are fully utilised.

About us

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One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR47TP

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR47TP

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

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