Job summary
We have an
exciting opportunity for a full time Urology Treatment Centre Receptionist to
join our Urology department working across a five day rota.
You will be an integral part of the team acting as a
direct link between patients and the Urology clinical team and you will provide that first representation of
both the Urology Directorate and the Trust. This will be a demanding but very rewarding post, dealing
with patients, staff and the public and requires excellent communication and
interpersonal skills and a friendly and approachable manner.
The post holder should be
flexible and keen to learn and provide a comprehensive administrative support
service for the main Urology Treatment Centre Department. The successful
candidate has a specific responsibility to accurately record patient details so
it is essential they are educated to level 4 in Maths and English or equivalent
and have are proficient in Microsoft Packages and IT systems.
The successful candidate
must be able to organise and prioritise their workload effectively, have
previous clerical experience in a pressurized environment and understand the
importance of confidentiality.
Main duties of the job
The successful post holder will:
- Provide registration on computer/manually of patients attending Urology Treatment Centre
- Inform nursing staff of any patient presenting in need of immediate assessment/intervention
- Prepare daily consultant review clinics
- Filing of patient Urology Department cards in the primary/secondary filing system
- Booking appointments for the Urology clinics
- Possess the ability to work both independently and as part of a team in sometimes stressful and traumatic situations
- To be able to deal with all sensitive situations that may arise with tact.
- Assist in the local induction of new members of staff
- To comply with Trust Policies and Procedures
- To be able to work shifts with maximum flexibility as and when needed, sometimes at short notice to cover leave and sickness.
- Checking NHS SPINE website for patients NHS numbers and GPs and updating records accordingly.
- To undertake reception duties in accordance with the needs of the department and act as main liaison point for any out of hours queries. To ensure only professional and respectful service is given
- Identifying overseas patients and completing/scanning the necessary forms for this
- Scan GP Letters, ECGs, Ambulance PRFs onto patients ED visit
- Deal/manage incoming and outgoing mail.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
Job description
Job responsibilities
To provide a comprehensive administrative support service for the Urology Treatment Centre Monday to Friday.
The role has specific responsibility to accurately record patient details
Duties and Responsibilities
- Registration on computer/manually of patients attending Urology Treatment Centre
- Inform nursing staff of any patient presenting in need of immediate assessment/intervention
- Prepare daily consultant review clinics
- Filing of patient Urology Department cards in the primary/secondary filing system
- Booking appointments for the Urology clinics
- Ability to work both independently and as part of a team in sometimes stressful and traumatic situations
- To be able to deal with all sensitive situations that may arise with tact.
- Assist in the local induction of new members of staff
- To comply with Trust Policies and Procedures
- To be able to work shifts with maximum flexibility as and when needed, sometimes at short notice to cover leave and sickness.
- Checking NHS SPINE website for patients NHS numbers and GPs and updating records accordingly.
- To undertake reception duties in accordance with the needs of the department and act as main liaison point for any out of hours queries. To ensure only professional and respectful service is given
- Identifying overseas patients and completing/scanning the necessary forms for this
- Scan GP Letters, ECGs, Ambulance PRFs onto patients ED visit
- Deal/manage incoming and outgoing mail
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Job description
Job responsibilities
To provide a comprehensive administrative support service for the Urology Treatment Centre Monday to Friday.
The role has specific responsibility to accurately record patient details
Duties and Responsibilities
- Registration on computer/manually of patients attending Urology Treatment Centre
- Inform nursing staff of any patient presenting in need of immediate assessment/intervention
- Prepare daily consultant review clinics
- Filing of patient Urology Department cards in the primary/secondary filing system
- Booking appointments for the Urology clinics
- Ability to work both independently and as part of a team in sometimes stressful and traumatic situations
- To be able to deal with all sensitive situations that may arise with tact.
- Assist in the local induction of new members of staff
- To comply with Trust Policies and Procedures
- To be able to work shifts with maximum flexibility as and when needed, sometimes at short notice to cover leave and sickness.
- Checking NHS SPINE website for patients NHS numbers and GPs and updating records accordingly.
- To undertake reception duties in accordance with the needs of the department and act as main liaison point for any out of hours queries. To ensure only professional and respectful service is given
- Identifying overseas patients and completing/scanning the necessary forms for this
- Scan GP Letters, ECGs, Ambulance PRFs onto patients ED visit
- Deal/manage incoming and outgoing mail
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Person Specification
Skills and Knowledge
Essential
- Ability to work well with colleagues and within a team.
- Ability to maintain confidentiality
- Caring attitude toward patients
- Ability to respond to questions in a tactful and professional manner
- Ability to communicate effectively highly complex and sensitive matters (verbal and written communication) with colleagues, patients, relatives, nurses, other staff and agencies
- Ability to adhere to regulations as well as work flexibly to meet the needs of the Trust
- Energy and enthusiasm and the ability to work under pressure
- An inquiring and critical approach to work
- Positive attitude
- Good keyboard / computer skills
- Good telephone manner
Desirable
- Experience of maintaining filing system
Experience
Essential
- Ability to organize and prioritise workload effectively
- Previous reception/clerical experience in a pressurized environment
Desirable
- NHS experience or a large organization.
- Ability to deal with difficult situations using tact and empathy
Qualifications
Essential
- Educated to GCSE level 4 in Maths and English or equivalent
- Be proficient in IT and Microsoft packages
Desirable
- Knowledge of Medical Terminology
- Knowledge of V6 system
Physical skills
Essential
- To work under pressure
- To work independently or as part of a team
- To deal effectively with patient/staff enquires
- To use initiative to problem solve
- Understand the importance of confidentiality
Person Specification
Skills and Knowledge
Essential
- Ability to work well with colleagues and within a team.
- Ability to maintain confidentiality
- Caring attitude toward patients
- Ability to respond to questions in a tactful and professional manner
- Ability to communicate effectively highly complex and sensitive matters (verbal and written communication) with colleagues, patients, relatives, nurses, other staff and agencies
- Ability to adhere to regulations as well as work flexibly to meet the needs of the Trust
- Energy and enthusiasm and the ability to work under pressure
- An inquiring and critical approach to work
- Positive attitude
- Good keyboard / computer skills
- Good telephone manner
Desirable
- Experience of maintaining filing system
Experience
Essential
- Ability to organize and prioritise workload effectively
- Previous reception/clerical experience in a pressurized environment
Desirable
- NHS experience or a large organization.
- Ability to deal with difficult situations using tact and empathy
Qualifications
Essential
- Educated to GCSE level 4 in Maths and English or equivalent
- Be proficient in IT and Microsoft packages
Desirable
- Knowledge of Medical Terminology
- Knowledge of V6 system
Physical skills
Essential
- To work under pressure
- To work independently or as part of a team
- To deal effectively with patient/staff enquires
- To use initiative to problem solve
- Understand the importance of confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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