Job summary
Were seeking a
dynamic and motivated Deputy Administration Manager to join our Trauma &
Orthopaedics Department at Sunderland Royal Hospital. This is a pivotal role
where youll oversee the daily operations of key administrative functions
within the Directorate, contributing to the efficient delivery of patient care.
Collaborating closely with the T&O Resource Manager, Directorate Manager
and other key stakeholders, youll ensure compliance with policies, monitor
performance, and manage resources to align with the Trusts strategic goals.
Whether its maintaining accurate scheduling, meeting national performance
targets, or supporting staff, youll play a vital role in ensuring our patients
receive outstanding service.
The successful
candidate will thrive under pressure, enjoy problem-solving, and be comfortable
managing both people and processes. If youre a proactive leader with a
commitment to delivering high standards in healthcare administration, wed love
to hear from you.
Main duties of the job
Leadership
& Team Management:
Oversee and mentor admin teams, manage performance, recruit staff, and ensure
mandatory training and appraisals are completed.
Pathway
& Target Management:
Monitor waiting lists and ensure compliance with national RTT, cancer, and
diagnostic targets. Lead capacity planning to maintain efficient service
delivery.
Communication
& Coordination: Act
as a key liaison between consultants, multidisciplinary teams, and admin staff.
Chair meetings, handle patient complaints, and ensure accurate data exchange.
Data &
Systems Expertise:
Serve as the Meditech V6 expert, leading system upgrades and ensuring staff are
well-trained. Use performance data to identify and address concerns
proactively.
Quality
Assurance: Ensure the
administrative function meets Trust policies, maintains confidentiality, and
supports clinical governance initiatives.
Operational
Oversight: Manage
budgets, streamline workflows, and maintain consistent service standards while
driving forward improvements.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Responsibility for the day to day
management of one or more administrative functions across the Directorate.
Monitoring of
performance against key performance indicators in line with the Trusts
strategic goals and vision. Focusing on
the administrative elements of the service working closely with the service
manager and other key stakeholders to ensure compliance in relation to policy
and targets Responsible for consistency of approach and accurate management of
scheduling and pathways providing assurance to the Directorate Manager,
Clinical Lead, Unit Manager, Matron and Divisional Admin Manager as required.
The post holder
will be expected to work as and with the service admin teams in times of
pressure and formulate plans to ensure delivery of care is not compromised due
to administrative shortfalls at any time.
Strict monitoring
of department specific pathways, RTT targets, Cancer targets and monitoring of
timescales will be the responsibility of the post holder working with the
Directorate Manager and Resource Manager across to take remedial action where
necessary. Capacity and demand
management including targeted action planning as required to deliver on any day
to day remedial and proactive objectives as well as any transformational
projects and other service improvements. There will be a need for close liaising
with Performance and Information Services teams to ensure adequate reporting
and data provision.
The post holder
will manage appraisal, capability and attendance management across their teams.
The post holder will be an expert super-user for Meditech V6, leading on
upgrades, training and supervision of the admin function.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Responsibility for the day to day
management of one or more administrative functions across the Directorate.
Monitoring of
performance against key performance indicators in line with the Trusts
strategic goals and vision. Focusing on
the administrative elements of the service working closely with the service
manager and other key stakeholders to ensure compliance in relation to policy
and targets Responsible for consistency of approach and accurate management of
scheduling and pathways providing assurance to the Directorate Manager,
Clinical Lead, Unit Manager, Matron and Divisional Admin Manager as required.
The post holder
will be expected to work as and with the service admin teams in times of
pressure and formulate plans to ensure delivery of care is not compromised due
to administrative shortfalls at any time.
Strict monitoring
of department specific pathways, RTT targets, Cancer targets and monitoring of
timescales will be the responsibility of the post holder working with the
Directorate Manager and Resource Manager across to take remedial action where
necessary. Capacity and demand
management including targeted action planning as required to deliver on any day
to day remedial and proactive objectives as well as any transformational
projects and other service improvements. There will be a need for close liaising
with Performance and Information Services teams to ensure adequate reporting
and data provision.
The post holder
will manage appraisal, capability and attendance management across their teams.
The post holder will be an expert super-user for Meditech V6, leading on
upgrades, training and supervision of the admin function.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Business Administration or equivalent experience.
- GCSE Maths and English (Grade C or above) or equivalent qualification.
Desirable
- AMSPAR Diploma or OCR/RSA3 plus 2 years experience in a medical admin role.
- OCR level 3 Word Processing (or equivalent experience).
- Trauma & Orthopaedic experience.
Physical/Mental Abilities
Essential
- To motivate staff and set goals/objectives which are monitored effectively.
- To work under pressure.
- To work independently or as part of a team.
- To deal effectively with patient/staff enquires.
- To use initiative to problem solve.
Experience
Essential
- Waiting list management and Scheduling experience.
- Experience of managing staff, Meeting tight deadlines.
- Experience of working in the NHS in an administrative role.
Desirable
- Experience as a Medical Secretary or Pathway Coordinator or Waiting List Coordinator.
- Experience chairing meetings, training and appraisal processes.
- Meditech V6 working knowledge and experience.
Skills
Essential
- Proven change management skills.
- Proven effective time management.
- Proven interpersonal/communication skills.
- Effective written communication skills.
- Data input skills.
- Effective organisational skills.
Desirable
- HR Skills programme.
- Report writing skills.
Knowledge
Essential
- Understanding of surgical pathways and theatre scheduling processes.
- Knowledge of data protection /freedom of information act.
- Knowledge of HR policies and procedures.
- Using Microsoft Office Packages e.g.Word.
- Powerpoint, Excel, Access, Outlook.
- Knowledge of Hospital information systems.
- Knowledge of NHS Waiting Time Targets.
- Knowledge of Trust secretarial standards.
Desirable
- European Computer Driving License or working towards.
- Meditech V6 Scheduling and waiting list.
- Management.
Attitude
Essential
- Committed to delivering quality patient care.
- Motivated and enthusiastic.
- Target and results driven.
- Flexible approach to working.
- Open to change and new ways of working.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Business Administration or equivalent experience.
- GCSE Maths and English (Grade C or above) or equivalent qualification.
Desirable
- AMSPAR Diploma or OCR/RSA3 plus 2 years experience in a medical admin role.
- OCR level 3 Word Processing (or equivalent experience).
- Trauma & Orthopaedic experience.
Physical/Mental Abilities
Essential
- To motivate staff and set goals/objectives which are monitored effectively.
- To work under pressure.
- To work independently or as part of a team.
- To deal effectively with patient/staff enquires.
- To use initiative to problem solve.
Experience
Essential
- Waiting list management and Scheduling experience.
- Experience of managing staff, Meeting tight deadlines.
- Experience of working in the NHS in an administrative role.
Desirable
- Experience as a Medical Secretary or Pathway Coordinator or Waiting List Coordinator.
- Experience chairing meetings, training and appraisal processes.
- Meditech V6 working knowledge and experience.
Skills
Essential
- Proven change management skills.
- Proven effective time management.
- Proven interpersonal/communication skills.
- Effective written communication skills.
- Data input skills.
- Effective organisational skills.
Desirable
- HR Skills programme.
- Report writing skills.
Knowledge
Essential
- Understanding of surgical pathways and theatre scheduling processes.
- Knowledge of data protection /freedom of information act.
- Knowledge of HR policies and procedures.
- Using Microsoft Office Packages e.g.Word.
- Powerpoint, Excel, Access, Outlook.
- Knowledge of Hospital information systems.
- Knowledge of NHS Waiting Time Targets.
- Knowledge of Trust secretarial standards.
Desirable
- European Computer Driving License or working towards.
- Meditech V6 Scheduling and waiting list.
- Management.
Attitude
Essential
- Committed to delivering quality patient care.
- Motivated and enthusiastic.
- Target and results driven.
- Flexible approach to working.
- Open to change and new ways of working.
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