Job summary
We are currently seeking an enthusiastic and dynamic individual to work
as part of the Head and Neck cancer team alongside registered practitioners to
improve the care and experience for people with head and neck cancer. The MCCC
role involves liaison with other colleagues and departments in the hospitals,
signposts patients and ensures effective progress along their care pathway.
They would work with other professionals and provide support by dealing with
non-complex tasks to allow registered practitioners to focus their expertise on
managing complex care needs.
Macmillan has supported Trusts for a number of years to implement Cancer
Care Coordinator (CCC) roles. There are three core aspects of the role:
Provide a single point of access, including rapid re-entry into the
system for people identified as having urgent or specialist needs
Co-ordinate support for people with non-complex needs
Co-ordinate education and signposting for people with non-complex
needs
The aim is to provide effective, caring and compassionate services to
patients working within a multi-disciplinary team (MDT) in the hospital
setting. This involves co-ordinating care from referral to the end of treatment
and requires regular contact with patients.
An increased number of diagnoses and more people surviving cancer have
led to national recognition that the cancer care pathway requires redesign, to
support people diagnosed with cancer effectively alongside the current
workforce that supports that.
Main duties of the job
We are currently seeking an enthusiastic and dynamic individual to work
as part of the Head and Neck cancer team alongside registered practitioners to
improve the care and experience for people with head and neck cancer. The MCCC
role involves liaison with other colleagues and departments in the hospitals,
signposts patients and ensures effective progress along their care pathway.
They would work with other professionals and provide support by dealing with
non-complex tasks to allow registered practitioners to focus their expertise on
managing complex care needs.
Macmillan has supported Trusts for a number of years to implement Cancer
Care Coordinator (CCC) roles. There are three core aspects of the role:
Provide a single point of access, including rapid re-entry into the
system for people identified as having urgent or specialist needs
Co-ordinate support for people with non-complex needs
Co-ordinate education and signposting for people with non-complex
needs
The aim is to provide effective, caring and compassionate services to
patients working within a multi-disciplinary team (MDT) in the hospital
setting. This involves co-ordinating care from referral to the end of treatment
and requires regular contact with patients.
An increased number of diagnoses and more people surviving cancer have
led to national recognition that the cancer care pathway requires redesign, to
support people diagnosed with cancer effectively alongside the current
workforce that supports that.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
Job description
Job responsibilities
Provide effective,
caring and compassionate services to patients working within a multi-disciplinary team (MDT) to
deliver a high standard of care and support to patients with cancer. This will
involve co-ordinating care through from referral to the end of treatment. This
will require regular contact with patients suffering from cancer. You will be
expected to support and signpost patients face to face and over the telephone
and ensure effective progress along their care pathway in liaison with other
colleagues and departments in the hospital. The MCCC will work collaboratively
with the Cancer Nurse Specialist team as a cancer support worker, providing non
specialist planned interventions and support to improve cancer patient care and
experience.
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Job description
Job responsibilities
Provide effective,
caring and compassionate services to patients working within a multi-disciplinary team (MDT) to
deliver a high standard of care and support to patients with cancer. This will
involve co-ordinating care through from referral to the end of treatment. This
will require regular contact with patients suffering from cancer. You will be
expected to support and signpost patients face to face and over the telephone
and ensure effective progress along their care pathway in liaison with other
colleagues and departments in the hospital. The MCCC will work collaboratively
with the Cancer Nurse Specialist team as a cancer support worker, providing non
specialist planned interventions and support to improve cancer patient care and
experience.
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Person Specification
Physical Skills
Essential
- Ability to assist patients to move, as per Trust Moving and Handling Policy
- Flexible and adaptable to change
- Self-motivated with the ability to engage and motivate others
- Able to cope under pressure
Qualifications
Essential
- NVQ Level 3 or above in Business Administration or equivalent relevant qualification
- A demonstrably high level of numeracy, written and spoken English. (GCSE grade C and above or equivalents)
- Willingness to complete a Level 2 Healthcare Support Worker qualification on commencement to post (if not already achieved).
- Willing to undertake further training related to role.
- Willing to complete Competency Based Assessments and a Portfolio of evidence, in order to achieve the Care Certificate.
Skills and Knowledge
Essential
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
- Demonstrate good customer care skills and the ability to communicate effectively with the Multidisciplinary team, patients, carers and visitors.
- Basic skills of empathy and reassurance.
- Recent experience working with cancer patients or in cancer services.
- Significant NHS experience or equivalent
- Experience working with a multi-professional team.
- Experience of working with medical or clinical teams
- Experience of direct patient contact including telephone and face to face contact.
- Demonstrable experience in an administrative role.
- Experience of communicating with clinical and medical staff.
- Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
- Basic keyboard and IT skills.
- Excellent communication skills (written, verbal and listening) with proven experience of dealing with a wide and complex range of stakeholders and matters.
- Advanced key board skills - Microsoft Word and Excel
- Be able to interpret and follow written instructions from members of the multi-disciplinary team.
- Ability to adapt to new working practices, learn new software systems and acquire new knowledge.
- Able to construct clear grammatically correct correspondence including letters, emails and reports.
- Able to prioritise and plan work in a busy environment and to tight deadlines when required.
- Ability to work under pressure with low levels of supervision.
- High level organisational and co-ordination skills.
- Ability to demonstrate integrity and discretion when working with confidential matters.
- Ability to work as a member of a team, closely and harmoniously with others.
Desirable
- Previous experience of dealing with customers, patients and/or members of the public.
- Experience of managing resources.
- Administration support of a multi-professional team
- Have an awareness of Trust policies and procedures.
- Knowledge and understanding of the NHS in wider context.
- Insight into cancer services and related i.e. trained in Sage and Thyme or recognized Counselling certificate.
- Ability to understand cancer targets.
- Insight into roles and responsibilities of wider health and social care, community and voluntary sectors
- Evidence of Continuing Professional Development
- Experience of negotiating with and influencing other staff.
- Experience of Programme/Project support work
- Experience of using STSFT information systems.
Person Specification
Physical Skills
Essential
- Ability to assist patients to move, as per Trust Moving and Handling Policy
- Flexible and adaptable to change
- Self-motivated with the ability to engage and motivate others
- Able to cope under pressure
Qualifications
Essential
- NVQ Level 3 or above in Business Administration or equivalent relevant qualification
- A demonstrably high level of numeracy, written and spoken English. (GCSE grade C and above or equivalents)
- Willingness to complete a Level 2 Healthcare Support Worker qualification on commencement to post (if not already achieved).
- Willing to undertake further training related to role.
- Willing to complete Competency Based Assessments and a Portfolio of evidence, in order to achieve the Care Certificate.
Skills and Knowledge
Essential
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
- Demonstrate good customer care skills and the ability to communicate effectively with the Multidisciplinary team, patients, carers and visitors.
- Basic skills of empathy and reassurance.
- Recent experience working with cancer patients or in cancer services.
- Significant NHS experience or equivalent
- Experience working with a multi-professional team.
- Experience of working with medical or clinical teams
- Experience of direct patient contact including telephone and face to face contact.
- Demonstrable experience in an administrative role.
- Experience of communicating with clinical and medical staff.
- Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
- Basic keyboard and IT skills.
- Excellent communication skills (written, verbal and listening) with proven experience of dealing with a wide and complex range of stakeholders and matters.
- Advanced key board skills - Microsoft Word and Excel
- Be able to interpret and follow written instructions from members of the multi-disciplinary team.
- Ability to adapt to new working practices, learn new software systems and acquire new knowledge.
- Able to construct clear grammatically correct correspondence including letters, emails and reports.
- Able to prioritise and plan work in a busy environment and to tight deadlines when required.
- Ability to work under pressure with low levels of supervision.
- High level organisational and co-ordination skills.
- Ability to demonstrate integrity and discretion when working with confidential matters.
- Ability to work as a member of a team, closely and harmoniously with others.
Desirable
- Previous experience of dealing with customers, patients and/or members of the public.
- Experience of managing resources.
- Administration support of a multi-professional team
- Have an awareness of Trust policies and procedures.
- Knowledge and understanding of the NHS in wider context.
- Insight into cancer services and related i.e. trained in Sage and Thyme or recognized Counselling certificate.
- Ability to understand cancer targets.
- Insight into roles and responsibilities of wider health and social care, community and voluntary sectors
- Evidence of Continuing Professional Development
- Experience of negotiating with and influencing other staff.
- Experience of Programme/Project support work
- Experience of using STSFT information systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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