South Tyneside and Sunderland NHS Foundation Trust

Admin Assistant

This job is now closed

Job summary

An exciting opportunity has arisen for an Admin Assistant to work within the Paediatric Department of South Tyneside and Sunderland Foundation Trust. We are looking for a dynamic and enthusiastic person with a flexible approach to join our existing team. You will provide admin support to the clinical teams, ensuring a first class service is delivered to our patients. The post holder will work within a small team of secretarial and admin staff ensuring all administrative processes are followed to provide a streamlined service to our patients, parents, consultants and external agencies. If you are passionate about supporting quality patient care within the NHS then this might be the role for you.

This role is a job share over two days per week (likely to be Thursday and Friday) although a degree of flexibility may be required. Family Care and Paediatrics is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to supporting flexible approaches to work wherever possible for our people. Please enquire to see how we might work flexibly with you in this role.

Main duties of the job

The role primarily involves dealing with email and phone queries, typing correspondence, managing patient appointments, alongside other admin duties which contribute to the efficient running of the service. This is a 15 hour post to be worked Thursday (9am to 5pm) and Friday (8.30am to 4.30pm) although a degree of flexibility can be discussed.

Applicants should possess NVQ Level 2 / RSA II Typewriting, Word processing or equivalent vocational experience in a similar role. Knowledge of medical terminology and experience in audio typing is desirable but not essential. Applicants will need excellent organisational skills, a flexible approach to work and possess an empathetic nature to be able to confidently deal with patient queries. Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application, if these qualifications arent listed in your application you will not be shortlisted.

Family Care is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to supporting flexible approaches to work wherever possible for our people. Please enquire to see how we might work flexibly with you in this role.

If you are interested in becoming part of our fantastic team then we would welcome your application.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Date posted

21 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Part-time

Reference number

C9155-FCAC-1223-56

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Job description

Job responsibilities

Please refer to the attached job description for full duties of the role.

To provide administrative and typing support to the Paediatric Directorate under the supervision of the Medical Secretary and Admin Manager.

Job description

Job responsibilities

Please refer to the attached job description for full duties of the role.

To provide administrative and typing support to the Paediatric Directorate under the supervision of the Medical Secretary and Admin Manager.

Person Specification

Qualifications

Essential

RSAII Typing/Word Processing/or minimum 2 years proven experience
Educated to GCSE Level 2 (Numeracy and Literacy) standard or equivalent.
Experience of communicating with people at all levels both in person and in writing, by email and telephone

Desirable

Medical Terminology.
Knowledge of Hospital V6, Meditec information systems
EDCL or working towards
Knowledge of NHS Waiting Time Targets

Attitude

Essential

Willing to work as part of a team.
Positive, friendly and co-operative.
Motivated and enthusiastic.
Good interpersonal skills.
Flexible and adaptable to change duties and working hours in accordance with service needs.
Team Player.
Committed to delivering quality patient care.

Experience

Essential

At least six months clerical experience in a busy office environment.
Confident, persuasive and able to communicate at all levels

Desirable

Previous clerical experience within NHS setting.
Some experience of dealing with the public.

Knowledge & Skills

Essential

Experience of audio typing
Good communication skills.
Knowledge of Microsoft Office
Demonstrate excellent organisational skills
Able to prioritise tasks
Effective interpersonal skills
Able to communicate messages and instructions accurately to colleagues, both verbally and in writing

Desirable

Ability to use initiative, and practice effective time management
Knowledge of medical terminology
Customer care experience

Personal Qualities

Essential

Ability to work under pressure and be adaptable.
Ability to be an effective team member across disciplines
Ability to plan and manage workload
Able to work effectively in a muti-disciplinary team
Able to use own initiative to resolve routine queries, in line with departmental procedures

Person Specification

Qualifications

Essential

RSAII Typing/Word Processing/or minimum 2 years proven experience
Educated to GCSE Level 2 (Numeracy and Literacy) standard or equivalent.
Experience of communicating with people at all levels both in person and in writing, by email and telephone

Desirable

Medical Terminology.
Knowledge of Hospital V6, Meditec information systems
EDCL or working towards
Knowledge of NHS Waiting Time Targets

Attitude

Essential

Willing to work as part of a team.
Positive, friendly and co-operative.
Motivated and enthusiastic.
Good interpersonal skills.
Flexible and adaptable to change duties and working hours in accordance with service needs.
Team Player.
Committed to delivering quality patient care.

Experience

Essential

At least six months clerical experience in a busy office environment.
Confident, persuasive and able to communicate at all levels

Desirable

Previous clerical experience within NHS setting.
Some experience of dealing with the public.

Knowledge & Skills

Essential

Experience of audio typing
Good communication skills.
Knowledge of Microsoft Office
Demonstrate excellent organisational skills
Able to prioritise tasks
Effective interpersonal skills
Able to communicate messages and instructions accurately to colleagues, both verbally and in writing

Desirable

Ability to use initiative, and practice effective time management
Knowledge of medical terminology
Customer care experience

Personal Qualities

Essential

Ability to work under pressure and be adaptable.
Ability to be an effective team member across disciplines
Ability to plan and manage workload
Able to work effectively in a muti-disciplinary team
Able to use own initiative to resolve routine queries, in line with departmental procedures