Job summary
An exciting apprenticeship
opportunity has arisen for an individual to join our friendly reception team
within the Sexual Health Services at Sunderland Royal Hospital, the post is
full time and permanent. The sexual
health clinic is a very busy service providing sexual health screening and
contraception services to the residents of Sunderland as well as out of
area. We are looking for a committed and
motivated individual to join the team providing high quality administrative
duties in the service.
The duration of
the apprenticeship is 18 months which is subject to regular reviews to
demonstrate progress. Apprentices will
commence on Annex 21 of the salary stated and to support the
development in the role, the post holder is required to complete L2 Customer
Service Practitioner Standard over the period of the apprenticeship. Maths and English at Level 2 (GCSE Minimum
grade C/4) is essential for the post. Following the successful completion of
the apprenticeship the apprentice will moved into a substantive position.
Main duties of the job
The
post-holder will be:
Committed
to a high standard of service delivery.
Confident
and calm under pressure when working in a busy environment.
Able
to work flexibly and show willingness to work across locality clinics.
In
possession of excellent communication skills.
Able
to work both independently and as part of a team.
Open
minded in nature and not judgemental.
Able
to work in a highly confidential environment.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
Job description
Job responsibilities
Please refer to the attached job description for full duties of the role.
Apprentices will undertake an initial structured departmental
induction and training programme throughout the apprenticeship to provide
efficient and effective administrative support within Sexual Health Services at
Sunderland Royal Hospital.
This
will involve carrying out admin and reception duties such as meeting/greeting
patients and visitors to the unit, booking patients in via the electronic
patient systems within the Sexual Health Service as and when required.
To
answer telephone calls dealing with appointments and answering any queries or
diverting the call to the appropriate health professional/service.
Job description
Job responsibilities
Please refer to the attached job description for full duties of the role.
Apprentices will undertake an initial structured departmental
induction and training programme throughout the apprenticeship to provide
efficient and effective administrative support within Sexual Health Services at
Sunderland Royal Hospital.
This
will involve carrying out admin and reception duties such as meeting/greeting
patients and visitors to the unit, booking patients in via the electronic
patient systems within the Sexual Health Service as and when required.
To
answer telephone calls dealing with appointments and answering any queries or
diverting the call to the appropriate health professional/service.
Person Specification
Qualifications
Essential
- Maths & English GCSE (Level A-C/4-9) or L2 equivalent in same subject
- Willing to undertake L2 Customer Service Apprenticeship Standard
Desirable
Experience
Essential
- Demonstrate effective communication.
- Demonstrate the ability to work under pressure.
- Effective team work.
- Experience of recording of information accurately within IT systems.
- Previous work in a reception/administrative role.
Desirable
- Has experience of supporting clinical teams in a clinic setting.
- Previous experience of working Admin and/or receptionist experience working in a health care setting.
Other Requirements
Essential
- Flexible to the needs of the service
- Able to work over a seven day period
Knowledge & Skills
Essential
- Good IT skills with working knowledge of Microsoft Office
- Standard keyboard skills
- Excellent Interpersonal skills
- Able to communicate effectively in written and verbal English language
- Ability to organise a number of tasks and workload.
- An ability to work on own initiative, prioritising and managing own workload.
- Effective listening skills.
- Able to work on computer for significant periods of time.
- Liaise and deal with queries from patient/clients, professionals or members of the public.
- Deals with telephone queries, takes messages and relays information to the team.
- General office and reception duties as and when required.
Desirable
- Knowledge of medical terminology.
- Knowledge of the NHS.
- Knowledge of NHS ordering systems.
- Knowledge of Version 6.
Disposition
Essential
- Committed team player.
- Ability to support delivery of quality care in a challenging environment.
- Articulate, calm, polite and well-motivated with a positive attitude to customer care.
- Commitment, motivation and adaptability.
Person Specification
Qualifications
Essential
- Maths & English GCSE (Level A-C/4-9) or L2 equivalent in same subject
- Willing to undertake L2 Customer Service Apprenticeship Standard
Desirable
Experience
Essential
- Demonstrate effective communication.
- Demonstrate the ability to work under pressure.
- Effective team work.
- Experience of recording of information accurately within IT systems.
- Previous work in a reception/administrative role.
Desirable
- Has experience of supporting clinical teams in a clinic setting.
- Previous experience of working Admin and/or receptionist experience working in a health care setting.
Other Requirements
Essential
- Flexible to the needs of the service
- Able to work over a seven day period
Knowledge & Skills
Essential
- Good IT skills with working knowledge of Microsoft Office
- Standard keyboard skills
- Excellent Interpersonal skills
- Able to communicate effectively in written and verbal English language
- Ability to organise a number of tasks and workload.
- An ability to work on own initiative, prioritising and managing own workload.
- Effective listening skills.
- Able to work on computer for significant periods of time.
- Liaise and deal with queries from patient/clients, professionals or members of the public.
- Deals with telephone queries, takes messages and relays information to the team.
- General office and reception duties as and when required.
Desirable
- Knowledge of medical terminology.
- Knowledge of the NHS.
- Knowledge of NHS ordering systems.
- Knowledge of Version 6.
Disposition
Essential
- Committed team player.
- Ability to support delivery of quality care in a challenging environment.
- Articulate, calm, polite and well-motivated with a positive attitude to customer care.
- Commitment, motivation and adaptability.
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Chester Lodge
Sunderland Royal Hospital, Kayll Road
Sunderland
Tyne and Wear
SR4 7TP
Employer's website
https://www.stsft.nhs.uk (Opens in a new tab)
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