South Tyneside and Sunderland NHS Foundation Trust

Medical Secretary

The closing date is 29 April 2026

Job summary

We have an exciting opportunity to join the Paediatric Department of South Tyneside and Sunderland Foundation Trust as a part time/job share Medical Secretary. We are looking for a dynamic and enthusiastic person with a flexible approach to join our existing team. You will provide secretarial and admin support to the clinical teams, ensuring a first class service is delivered to our patients. The post holder will work within a small team of secretarial and admin staff ensuring all administrative processes are followed to provide a streamlined service to our patients, parents, consultants and external agencies. If you are passionate about supporting quality patient care within the NHS then this might be the role for you. This is a15 hour job share post predominantly based at the Childrens Centre, Durham Road, Sunderland, you may however be expected to cover other locations.

Paediatrics is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to supporting flexible approaches to work wherever possible for our people. Please enquire to see how we might work flexibly with you in this role.

Main duties of the job

The role primarily involves typing correspondence, managing patient appointments, dealing with phone queries, managing clinical diaries and rotas, validating waiting lists alongside other secretarial and administrative duties which contribute to the efficient running of the Paediatric department.

Applicants should possess AMSPAR, OCR, RSA Level 3 or equivalent typing/keyboard qualification or have 2 years proven experience in a similar role. Knowledge of medical terminology and experience in audio typing is desirable but not essential. Applicants will need excellent organisational skills, a flexible approach to work and possess an empathetic nature to be able to confidently deal with patient queries. Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application, if these qualifications arent listed in your application, you will not be shortlisted.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Date posted

15 April 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Contract

Permanent

Working pattern

Part-time

Reference number

C9155-FCAC-0426-36

Job locations

Children's Centre

Durham Road

Sunderland

Tyne and Wear

SR3 4AG

Job description

Job responsibilities

To develop and maintain an effective and quality secretarial service to a team of Consultant and other clinical staff, acting as a pivotal role for all communication with patients and professional health colleagues within the multi-disciplinary team, internal departments and external agencies as necessary, to ensure continuity of patient care.

To comply with the Trusts vision, values and behavioural compact

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE

Job description

Job responsibilities

To comply with the Trusts vision, values and behavioural compact

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE

Person Specification

Qualifications

Essential

AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role
Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.

Attitude

Essential

Committed to delivering quality patient care
Motivated and enthusiastic- target and results driven

Skills

Essential

Proven Interpersonal /communication skills.
Effective written communication skills
Data input skills
Effective organisational skills

Physical/Mental Ability

Essential

To work under pressure and to tight deadlines
To work independently or as part of a team
To deal effectively with patient enquires
To use initiative to problem solve

Experience

Essential

Working in a customer focused/service environment

Desirable

Previous NHS Experience
Previous Medical Secretarial Experience

Knowledge

Essential

Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel

Desirable

Knowledge of Hospital Information Systems
Knowledge of Trust secretarial Standards
Knowledge of NHS Waiting
Time targets

Person Specification

Qualifications

Essential

AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role
Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.

Attitude

Essential

Committed to delivering quality patient care
Motivated and enthusiastic- target and results driven

Skills

Essential

Proven Interpersonal /communication skills.
Effective written communication skills
Data input skills
Effective organisational skills

Physical/Mental Ability

Essential

To work under pressure and to tight deadlines
To work independently or as part of a team
To deal effectively with patient enquires
To use initiative to problem solve

Experience

Essential

Working in a customer focused/service environment

Desirable

Previous NHS Experience
Previous Medical Secretarial Experience

Knowledge

Essential

Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel

Desirable

Knowledge of Hospital Information Systems
Knowledge of Trust secretarial Standards
Knowledge of NHS Waiting
Time targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.