Admin Assistant

South Tyneside and Sunderland NHS Foundation Trust

The closing date is 08 May 2025

Job summary

Are you looking for a non-clinical career within the NHS? Do you have an admin background or admin skills?

We have an exciting opportunity to join the administration team within Obstetrics, to work as an Admin Assistant/Receptionist working within the Ante Natal Unit at Sunderland Royal Hospital.

Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application, if these qualifications arent listed your application, you will not be shortlisted.

Contact details for job related candidate queries:

Debra Lisle

Administration Team Lead/Manager

Claire.harkness@nhs.net

0191 5656256 ext 42431

Main duties of the job

To provide efficient and effective administrative support within Maternity Services at both Sunderland Royal Hospital and South Tyneside District Hospital.

This will involve carrying out admin and reception duties such as meeting/greeting patients and visitors to the unit, booking patients in via the electronic patient systems within the ante natal and delivery suite areas as and when required.

To answer telephone calls dealing with appointments and answering any queries or diverting the call to the appropriate health professional/service.

To assist in locating, tracking, transportation/delivery and storage of case notes. This will involve use of an off-site electronic system to store and retrieve maternity case notes.

Family Care is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to supporting flexible approaches to work wherever possible for our people. Please enquire to see how we might work flexibly with you in this role.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

24 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

C9155-FCAC-0425-45

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Job description

Job responsibilities

Please refer to the attached job description for full duties of the role.

To provide efficient and effective administrative support within Maternity Services at both Sunderland Royal Hospital and South Tyneside District Hospital.

To answer telephone calls dealing with appointments and answering any queries or diverting the call to the appropriate health professional/service.

To retrieve, store and distribute maternity patient notes in timely and effective manner.

Job description

Job responsibilities

Please refer to the attached job description for full duties of the role.

To provide efficient and effective administrative support within Maternity Services at both Sunderland Royal Hospital and South Tyneside District Hospital.

To answer telephone calls dealing with appointments and answering any queries or diverting the call to the appropriate health professional/service.

To retrieve, store and distribute maternity patient notes in timely and effective manner.

Person Specification

Qualifications

Essential

Educated to GCSE (Level A-C) standard or equivalent NVQ2

Desirable

RSA 2
NVQ Level 2 in Health and Social Care, or Business administration or equivalent experience
IT qualification

Physical Skills

Essential

Occasional travel to South Tyneside Hospital
Ability to lift/retrieve from shelves above head height
Long periods at workstations to perform reception duties

Experience

Essential

Demonstrate effective communication
Demonstrate the ability to work under pressure
Effective team work
Experience of recording of information accurately within IT systems
Previous work in a reception/administrative role

Desirable

Has experience of supporting clinical teams in a clinic setting
Previous experience of working Admin and/or receptionist experience working in a health care setting

Knowledge & Skills

Essential

Good IT skills with working knowledge of Microsoft Office.
Standard keyboard skills and ability to audio-type.
Excellent Interpersonal skills.
Able to communicate effectively in written and verbal English language.
Ability to organise a number of tasks and workload.
An ability to work on own initiative, prioritising and managing own workload.
Effective listening skills.
Able to work on computer for significant periods of time.
Liaise and deal with queries from patient/clients, professionals or members of the public.
Deals with telephone queries, takes messages and relays information to the team.
General office and reception duties as and when required.

Desirable

Knowledge of medical terminology.
Knowledge of the NHS.
Knowledge of NHS ordering systems.
Knowledge of Version 6.

Person Specification

Qualifications

Essential

Educated to GCSE (Level A-C) standard or equivalent NVQ2

Desirable

RSA 2
NVQ Level 2 in Health and Social Care, or Business administration or equivalent experience
IT qualification

Physical Skills

Essential

Occasional travel to South Tyneside Hospital
Ability to lift/retrieve from shelves above head height
Long periods at workstations to perform reception duties

Experience

Essential

Demonstrate effective communication
Demonstrate the ability to work under pressure
Effective team work
Experience of recording of information accurately within IT systems
Previous work in a reception/administrative role

Desirable

Has experience of supporting clinical teams in a clinic setting
Previous experience of working Admin and/or receptionist experience working in a health care setting

Knowledge & Skills

Essential

Good IT skills with working knowledge of Microsoft Office.
Standard keyboard skills and ability to audio-type.
Excellent Interpersonal skills.
Able to communicate effectively in written and verbal English language.
Ability to organise a number of tasks and workload.
An ability to work on own initiative, prioritising and managing own workload.
Effective listening skills.
Able to work on computer for significant periods of time.
Liaise and deal with queries from patient/clients, professionals or members of the public.
Deals with telephone queries, takes messages and relays information to the team.
General office and reception duties as and when required.