Clinical Site Manager

Job responsibilities

Please see attached Job Description for full details

• Lead by example to drive up standards of clinical care and improve patient outcomes, through promoting teamwork, and fostering a positive and accountable environment.
• To actively manage the emergency and elective admission process, across the site, to provide safe and appropriate patient placement and achievement of related trust targets whilst maintaining contingency plans for emerging leads.

Responsible for ensuring an accurate reflection of capacity and demand is always available to support senior leaders to assess patient safety and overall trust capacity.

The post holder will act as senior clinical decision maker to ensure all decisions affecting patient flow supports patient safety and quality throughout their journey from admission, through to timely and safe discharge.

Crucial role in supporting and collaborating with the emergency department in timely ambulance handovers by ensuring efficient processes, effective communication, and clear escalation pathways within the hospital setting. Minimising delays, improving patient flow, and optimise the overall performance of the emergency pathway.

The role focuses on ensuring compliance with national standards with a responsibility for proactively preventing breaches, such as the 4-hour, 8-hour and 12-hour standards. While assisting the validating of breaches that have occurred against these standards.

Provide a senior leadership role within Emergency department Huddles and touch points, managing surge, volume and capacity to create patient flow.

Provide professional challenge and support to ensure optimal flow and safety of the Emergency Department and throughout the organisation.

Responsible for providing information and action plans for the cancellation of non-urgent elective admissions in liaison with Theatres, Consultants and Ward Managers (in hours and out of hours).

Progress and chase outstanding actions from Site Meetings and within the Team which have been escalated from Directorates to enable patients to be transferred to the identified clinical speciality/pathway.

Critical role in facilitating the efficient movement of patients within the hospital setting and arranging repatriation of patients to and from the organisation within 24-hour timeframe.

Out of hours; to be accountable of the overall management of the hospital.

Out of hours; responsible for dealing with complaints from staff, patients and relatives.

Out of hours; responsible for being the first line contact in the event of a fire alarm, fire evacuation, major incident or any other emergency affecting the trust.

Out of hours; responsible for dealing and assisting with nurse staffing and clinical issues, giving advice, leadership and support as a senior nurse.

• Ensure Patient Flow and patient safety is always maintained throughout the organisation.
• Obtain an accurate bed state utilising the electronic tools whilst being visible at ward and department level to inform decisions regarding flow and bed capacity.

To recognise the importance of maintaining effective patient flow throughout the organisation, educating staff in this area exploring all avenues of improvement to constantly improve the experience for patients.

Have a detailed working knowledge of wards, admission pathways, elective flows and ward turnover to support decision making regarding overall site risks

Support ED coordinator and EAU coordinator in making correct flow decisions to ensure safety across their own departments. Escalate any concerns and barriers to flow which have the potential to cause flow or patient safety issues.

To attend all cardiac/fire/security alerts acting in a leading or coordinating role in support of the main team

Being responsible officer for fire team stand down in the event of activation. Act as Designated Nursing Officer/Designated Medical Officer for medical gases

Bed Management To maintain an accurate and contemporaneous bed state, always monitoring actual / potential occupancy, and to actively contribute to the required daily collection and analysis of data relating to bed management, providing commentary on expected positions throughout the day/night.

Physical Skills

Essential

• Travel between sites as required.
• Ability to work flexible hours as well as support for major incidents if required.
• Participate in the safe moving and handling of patients or objects using appropriate equipment, as per Trust Moving and Handling Policy.
• Carrying teaching equipment such as laptop, stationary, etc.

Skills & Knowledge

Essential

• Evidence of leadership qualities.
• High level of interpersonal and communication skills, including ability to cope with and diffuse difficult and stressful situations.
• Awareness of national health and social care policy- including the NHS standards for emergency departments.
• Excellent organisational skills.
• Problem solving skills and ability to respond to sudden unexpected surge.
• IT skills.
• Audit knowledge, skills and ability.
• Ability to set objectives, priorities workload and work to deadlines.
• Ability to analyse information and use problem solving approaches in decision making and planning processes.
• Confident, resilient and assertive.
• Acts with honesty and integrity, taking personal responsibility for actions.
• Ability to lead by example, motivating and empowering others to achieve high standards of service delivery.
• A reflective thinker.
• An individual who can work independently, work across disciplines and be an effective team member.
• Displays a positive manner, being an ambassador for the organisation.
• Flexible in work pattern to meet the needs of the service.
• Demonstrates awareness of priorities, deals with workload, adapts to changing requirements and uses initiative.

Qualifications

Essential

• Registered Nurse Adult, Child with NMC.
• Senior nurse at band 6 or above.
• Current NMC Registration.
• Degree in nursing studies or relevant clinical degree (UK equivalent).
• Mentorship certificate/ Practice Assessor training or demonstrable equivalent experience.

Desirable

• Clinical Skills qualification or equivalent.
• Teaching qualification and the ability to facilitate learning to others.
• Leadership/management qualification.

Experience

Essential

• Significant post registration experience, including leadership and management of teams at a senior level.
• Knowledge and understanding of relevant NHS policy related to speciality.
• Evidence continuing professional development.
• Relevant experience in acute Trust setting.
• Experience of leading a team/ supporting junior staff and working autonomously and making decisions.
• Evidence of innovation in practice.
• Experience of change management.
• Evidence of practice development.
• Evidence of ability to deliver against targets.
• Evidence of working across the boundaries of key services.
• Ability to anticipate and plan the needs of the service.
• Previous Line Management Experience.

Desirable

• Extensive knowledge and experience of specialist area in relation to patient pathways and best practice relevant to position.
• Change Management / Service Improvement experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).