Job summary
Part Time-36 hours
We have an
exciting opportunity for a part time Emergency Department Receptionist to
join our Urgent and Emergency Care department.
To provide a
comprehensive administrative support service for the main Emergency Department
and Urgent Treatment Centre 24 hours per day, 365 days a year.
The role has specific
responsibility to accurately record patient details.
The role will
require working across a 7-day rota with the variable shift patterns over a 24
hour day.
The flexible approach to
provide a comprehensive administrative support service for alternative admin
support within the Urgent and Emergency Care Directorate.
To provide a full range of clerical and reception duties to
support the professional qualified health care workers in the delivery of a
quality service for all patients who attend the units.
Main duties of the job
Patient administration underpins the patient journey and
supports clinical teams in delivering high quality patient care and can make a
real difference to the patient experience. The post holder has a responsibility
for the provision of a professional, comprehensive and efficient administrative
service, which is effectively delivered to all patients and members of the
Department. This will be through the delivery of a comprehensive administrative
service.
Be the first point of contact for patients and other
visitors to the department.
Be responsible for registering patients in a timely and
efficient way.
Be competent with taking telephone calls and have good
telephone manner.
Be competent and have good computer skills.
Have good communication and interpersonal skills.
Be approachable and friendly.
Be able to work calmly under pressure.
Be able to demonstrate sensitivity and discretion when
dealing with matters that are confidential in nature.
Be able to contribute to being part of a hard-working and
dynamic team.
A flexible approach is essential, as is your ability to
become a key contributor to the administrative team whilst using your
initiative and adapting well to change.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.
Job description
Job responsibilities
Please see attached Job description for full details
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. The post holder has a responsibility for the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of staff within the Department.
The post holder will be required to participate in a 7 day rota with variable shift patterns to cover Adult ED (AED), Urgent Treatment Centre (UTC), Paediatric ED (PED) and South Tyneside Urgent Care Centre (STUCC) 24 hours per day, 365 days a year.
The flexible approach to provide a comprehensive administrative support service for alternative admin support within the Urgent and Emergency Care Directorate.
The post holder will be required to comply with and uphold the Trusts vision, values and behaviours and behave in a manner fitting with the responsible position of the role, maintaining the public confidence.
Job description
Job responsibilities
Please see attached Job description for full details
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. The post holder has a responsibility for the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of staff within the Department.
The post holder will be required to participate in a 7 day rota with variable shift patterns to cover Adult ED (AED), Urgent Treatment Centre (UTC), Paediatric ED (PED) and South Tyneside Urgent Care Centre (STUCC) 24 hours per day, 365 days a year.
The flexible approach to provide a comprehensive administrative support service for alternative admin support within the Urgent and Emergency Care Directorate.
The post holder will be required to comply with and uphold the Trusts vision, values and behaviours and behave in a manner fitting with the responsible position of the role, maintaining the public confidence.
Person Specification
Experience
Essential
- Ability to organize and prioritize workload effectively.
- Previous reception/clerical experience in a pressurized environment.
Desirable
- NHS experience or a large organization.
- Ability to deal with difficult situations using tact and empathy.
Qualifications
Essential
- Educated to Level 2 or GCSE (5-9) standard in Maths and English or equivalent.
- Recognised IT qualification or equivalent.
- Knowledge of Administrative systems.
Desirable
- Knowledge of Medical Terminology.
- Knowledge of V6 system.
Skills & Knowledge
Essential
- Ability to implement local policies and guidelines.
- Ability to work well with colleagues and within a team.
- Ability to maintain confidentiality.
- Caring attitude toward patients.
- Ability to respond to questions in a tactful and professional manner.
- Ability to communicate effectively.
- Ability to adhere to regulations as well as work flexibly to meet the needs of the Trust.
- Energy and enthusiasm and the ability to work under pressure.
- An inquiring and critical approach to work.
- Positive attitude.
- Good telephone manner.
Desirable
- Good keyboard / computer skills.
- Ability to sit at a workstation as necessary to perform the post.
- To be able to travel independently to other sites within the Trust if required.
Person Specification
Experience
Essential
- Ability to organize and prioritize workload effectively.
- Previous reception/clerical experience in a pressurized environment.
Desirable
- NHS experience or a large organization.
- Ability to deal with difficult situations using tact and empathy.
Qualifications
Essential
- Educated to Level 2 or GCSE (5-9) standard in Maths and English or equivalent.
- Recognised IT qualification or equivalent.
- Knowledge of Administrative systems.
Desirable
- Knowledge of Medical Terminology.
- Knowledge of V6 system.
Skills & Knowledge
Essential
- Ability to implement local policies and guidelines.
- Ability to work well with colleagues and within a team.
- Ability to maintain confidentiality.
- Caring attitude toward patients.
- Ability to respond to questions in a tactful and professional manner.
- Ability to communicate effectively.
- Ability to adhere to regulations as well as work flexibly to meet the needs of the Trust.
- Energy and enthusiasm and the ability to work under pressure.
- An inquiring and critical approach to work.
- Positive attitude.
- Good telephone manner.
Desirable
- Good keyboard / computer skills.
- Ability to sit at a workstation as necessary to perform the post.
- To be able to travel independently to other sites within the Trust if required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
South Tyneside Nhs Foundation Trust
Harton Lane
South Shields
Tyne And Wear
NE34 0PL
Employer's website
https://www.stsft.nhs.uk (Opens in a new tab)
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