Job summary
We have an
exciting opportunity for a full time Emergency Department Reception Team Lead
to join our Urgent and Emergency Care department.
We are looking
for an Administration Team Lead with both supervisory and administration
experience who can provide strong leadership to the reception team.
Operating
within the clearly defined limits of our policies, procedures, protocols and
guidelines, and as part of a team, you will aid the smooth running of an
extremely busy service and will reflect high quality customer care in all your
daily activities.
Excellent
interpersonal skills are required in order to deliver this role effectively. As
part of your leadership role you are expected to show relevant attributes
including the ability to lead others whilst prioritising incoming work streams.
Main duties of the job
To lead, manage
and develop an administrative team within a rapidly changing and developing
business environment that is patient focused, provided from multiple bases as
needed, to support clinical service delivery and effective management of
available resources
A flexible
approach is essential, as is your ability to become a key contributor to the
administrative team whilst using your initiative and adapting well to change.
Our aim is to
continually improve patient services and as such having robust administrative
support under the guidance of an enthusiastic team leader with a professional
approach is essential.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
Job description
Job responsibilities
Please see attached Job description for full details
To lead and develop an administrative team
within a rapidly changing and developing business environment that is patient
focused and provided from multiple bases as needed, to support clinical service
delivery and effective management of available resources.
To supervise the provision of day to day efficient
and effective administrative functions in ED with a focus on high standards of
performance, patient experience, and quality assurance.
To ensure the 24/7 smooth running of the ED
Reception role including ensuring shifts are filled as soon as the vacancies
are evident.
To pro-actively assist with the management of
issues raised at administration meetings as necessary.
To produce and manage admin rotas, ensuring
appropriate and adequate cover of a 24/7 service.
To co-ordinate departmental training courses.
Job description
Job responsibilities
Please see attached Job description for full details
To lead and develop an administrative team
within a rapidly changing and developing business environment that is patient
focused and provided from multiple bases as needed, to support clinical service
delivery and effective management of available resources.
To supervise the provision of day to day efficient
and effective administrative functions in ED with a focus on high standards of
performance, patient experience, and quality assurance.
To ensure the 24/7 smooth running of the ED
Reception role including ensuring shifts are filled as soon as the vacancies
are evident.
To pro-actively assist with the management of
issues raised at administration meetings as necessary.
To produce and manage admin rotas, ensuring
appropriate and adequate cover of a 24/7 service.
To co-ordinate departmental training courses.
Person Specification
Qualifications
Essential
- Educated to, Level 2 or GCSE (including English and Maths to GCSE 4-9), or equivalent qualifications.
- NVQ Level 3 in administration / customer service or demonstrable equivalent level of knowledge and experience.
Desirable
- Evidence of continuing education and development.
Experience
Essential
- Experience as a receptionist in the NHS/public sector plus knowledge of specialist function and medical terminology.
- Administrative experience.
Desirable
- Relevant evidence/experience of working as a team leader / line manager for a function or department.
Physical Skills
Essential
- To work under pressure.
- To work independently or as part of a team.
- To deal effectively with patient/staff enquires.
- To use initiative to problem solve.
- Ability to sit and move around to different work stations to perform the job role.
- Ability to work flexible shifts 24/7 to meet the needs of the department.
- Understand the importance of confidentiality.
- To be able to travel independently to other sites within the Trust if required.
Skills & Knowledge
Essential
- Ability to develop, lead and motivate staff in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
- Ability to adhere to regulations as well as working flexibly to meet the needs of the Trust and our patients.
- Experience of working in a busy and demanding customer facing role.
- Experience of working in a healthcare setting.
- Ability to adhere to regulations as well as working flexibly to meet the needs of the Trust and our patients.
- Experience of managing and supervising staff, including performance, absence and recruitment and selection.
- Ability to assist the department in providing annual leave and sickness cover.
- Support late notice cover and be able to undertake any roster shifts in 24 hour shift pattern if required.
- Ability to communicate effectively with colleagues, patients, relatives, other staff and agencies.
- Ability to contribute to effective patient flow through the ED Department.
- Ability to exercise sound judgements when faced with conflicting pressures.
- Ability to maintain confidentiality.
- Ability to organise and prioritise workload effectively.
- Ability to respond to questions in a tactful and professional manner.
- Ability to work cohesively within the reception team, including the desire to motivate and lead.
- Commitment to professional development.
- Excellent verbal and written communication skills.
Desirable
- Knowledge of Medical Terminology.
- Knowledge of Meditech V6 system.
- Knowledge of ESR.
- Knowledge of NHS Spine Portal.
- Knowledge of Datix Reporting.
- Knowledge of NHS Supply and Oracle.
Person Specification
Qualifications
Essential
- Educated to, Level 2 or GCSE (including English and Maths to GCSE 4-9), or equivalent qualifications.
- NVQ Level 3 in administration / customer service or demonstrable equivalent level of knowledge and experience.
Desirable
- Evidence of continuing education and development.
Experience
Essential
- Experience as a receptionist in the NHS/public sector plus knowledge of specialist function and medical terminology.
- Administrative experience.
Desirable
- Relevant evidence/experience of working as a team leader / line manager for a function or department.
Physical Skills
Essential
- To work under pressure.
- To work independently or as part of a team.
- To deal effectively with patient/staff enquires.
- To use initiative to problem solve.
- Ability to sit and move around to different work stations to perform the job role.
- Ability to work flexible shifts 24/7 to meet the needs of the department.
- Understand the importance of confidentiality.
- To be able to travel independently to other sites within the Trust if required.
Skills & Knowledge
Essential
- Ability to develop, lead and motivate staff in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
- Ability to adhere to regulations as well as working flexibly to meet the needs of the Trust and our patients.
- Experience of working in a busy and demanding customer facing role.
- Experience of working in a healthcare setting.
- Ability to adhere to regulations as well as working flexibly to meet the needs of the Trust and our patients.
- Experience of managing and supervising staff, including performance, absence and recruitment and selection.
- Ability to assist the department in providing annual leave and sickness cover.
- Support late notice cover and be able to undertake any roster shifts in 24 hour shift pattern if required.
- Ability to communicate effectively with colleagues, patients, relatives, other staff and agencies.
- Ability to contribute to effective patient flow through the ED Department.
- Ability to exercise sound judgements when faced with conflicting pressures.
- Ability to maintain confidentiality.
- Ability to organise and prioritise workload effectively.
- Ability to respond to questions in a tactful and professional manner.
- Ability to work cohesively within the reception team, including the desire to motivate and lead.
- Commitment to professional development.
- Excellent verbal and written communication skills.
Desirable
- Knowledge of Medical Terminology.
- Knowledge of Meditech V6 system.
- Knowledge of ESR.
- Knowledge of NHS Spine Portal.
- Knowledge of Datix Reporting.
- Knowledge of NHS Supply and Oracle.
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