South Tyneside and Sunderland NHS Foundation Trust

Medical Secretary

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Job summary

To develop and maintain an effective and quality secretarial service to a team of Consultants and other clinical staff, acting as a pivotal role for all communication with patients and professional health colleagues within the multi-disciplinary team, internal departments and external agencies as necessary, to ensure continuity of patient care.

Main duties of the job

Summary of the main responsibilities in the role, however, full job description provided -

Excellent Communication skills

To ensure accurate and timely exchange of information between Consultants, other medical staff and management.

To manage Consultants diary, rearranging sessions/rebooking urgent and routine patients to meet targets as necessary, especially where Consultant sessions are cancelled at short notice.

To deal with telephone / face to face enquiries as and when required

Effective writing/typing skills

To transcribe confidential medical correspondence/reports, lecture and teaching materials from audio equipment.

To draft/type correspondence notifying patients and GPs of test results and instructions on medical/follow-up treatment etc.

To allocate appointments on V6 in accordance with Consultant instructions, to ensure effective, efficient and good management of clinical appointments.

Willing to work in a busy department, under pressure and to tight deadlines.

To work independently and as part of a team.

To demonstrate the Trusts core values in delivering a quality service to both internal and external customers

About us

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One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Date posted

27 June 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9155-EUCAC-0624-51

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

South Tyneside Nhs Foundation Trust

Harton Lane

South Shields

Tyne And Wear

NE34 0PL

Job description

Job responsibilities

Please see attached Job Description for full details

Predominantly based in Sunderland, however could be required to work across sitesin Sunderland and South Tyneside locality.

To develop and maintain an effective and quality secretarial service to a teamof consultant and other clinical staff, acting as a pivotal role for allcommunication with patients and professional health colleagues within themulti-disciplinary team, internal departments and external agencies asnecessary, to ensure continuity of patient care.

To comply with the Trusts vision, values and behavioural compact.

Job description

Job responsibilities

Please see attached Job Description for full details

Predominantly based in Sunderland, however could be required to work across sitesin Sunderland and South Tyneside locality.

To comply with the Trusts vision, values and behavioural compact.

Person Specification

Physical/Mental Ability

Essential

To work under pressure and to tight deadlines.
To work independently or as part of a team.
To deal effectively with patient enquires.
To use initiative to problem solve.

Skills & Knowledge

Essential

Proven Interpersonal /communication skills.
Effective written communication skills.
Data input skills.
Effective organisational skills.
Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel.

Desirable

Knowledge of Hospital Information Systems.
Knowledge of Trust secretarial Standards.
Knowledge of NHS Waiting Time targets.

Qualifications

Essential

AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role.
Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.

Experience

Essential

Working in a customer focussed/service environment

Desirable

Previous NHS Experience.
Previous Medical Secretarial Experience.

Attitude

Essential

Committed to delivering quality patient care.
Motivated and enthusiastic- Target and results driven.

Person Specification

Physical/Mental Ability

Essential

To work under pressure and to tight deadlines.
To work independently or as part of a team.
To deal effectively with patient enquires.
To use initiative to problem solve.

Skills & Knowledge

Essential

Proven Interpersonal /communication skills.
Effective written communication skills.
Data input skills.
Effective organisational skills.
Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel.

Desirable

Knowledge of Hospital Information Systems.
Knowledge of Trust secretarial Standards.
Knowledge of NHS Waiting Time targets.

Qualifications

Essential

AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role.
Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.