Apprentice Outpatient Scheduling Assistant

Job summary

We have an exciting apprenticeship opportunity for a customer / patient-focused individual to join our team within the Outpatient Appointments Department.

This is a full-time Post and challenges your skills and allows you to progress and professionally-develop in a friendly and supportive team. This is an administrative role as well as providing some cover on our Departmental patient telephone contact centre.

You must have good all-round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate with a working knowledge of MS Office. Experience of managing patient waiting lists and NHS computer systems would be an advantage.

You will commence on Annex 21 of the salary stated and to support development in the role, you are required to complete a L2 Customer Service Practitioner Standard over the period of the Apprenticeship. Maths and English Language is required at GCSE minimum grade C/4 or Level 2 equivalent in the same subjects.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. You are requested to consider this when making your application. Please visitGov.UKfor further information.

Main duties of the job

We are responsible for scheduling outpatient services across multiple hospital and community sites in the South Tyneside and Sunderland location.

As a member of the Outpatient Appointments Team your primary role will be dealing with appointments and referrals, ensuring all referrals are actioned in a timely manner to help avoid any delay to patient care and ensure clinic utilisation is maximised.

This role involves use of the Patient Administration System:Meditech and the national e-Referrals electronic booking system full training is provided on both.

You will have attention to detail and the ability to prioritise incoming work, reporting to the Manager as necessary. With a strong emphasis on customer service.

An essential role within the Team, helping to maintain standards and improve the Service for the benefit of patients and clinical teams. You will be adaptable to change and willing to learn new skills; having a good knowledge of office procedures, together with organisational skills, delivering high-quality administration and customer care.

Join us and youll work with some of the best people in the NHS, thriving in a Trust united in its values, purpose and commitment to our patients and a drive for continual innovation and improvement.

You must have excellent organisational and keyboard skills.

You will also be able to adapt to different tasks and have a flexible approach.

Knowledge of the Meditech and e-Referrals systems is desirable.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Trust Headquarters

Sunderland Royal Hospital

Sunderland

SR4 7TP

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Trust Headquarters

Sunderland Royal Hospital

Sunderland

SR4 7TP

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

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