South Tyneside and Sunderland NHS Foundation Trust

Therapy Services Clerical Officer

This job is now closed

Job summary

We are seeking a committed individual to work within the Therapies Administration Team. You will be part of a small team responsible for covering all Therapy reception areas, typing, managing patient records and other general administration tasks. The Therapies Administration Team supports all of STSFT sites SRH, STDH & CC.

Key requirements:

You will have previous clerical experience and excellent communication and organisational skills. It is essential that you have the ability to organise and prioritise your own workload and achieve deadlines.

You must have evidence of a good standard of education with numeracy and literacy at minimum GCSE C Grade or equivalent, and have good keyboard skills. Knowledge of email and Microsoft packages is essential and knowledge of Meditech V6 is desirable. You will be able to adapt to different working areas in the Department and have a flexible approach. A knowledge and awareness of Data Protection & Information Governance guidelines is desirable and you will be willing to undertake any necessary training in these areas to support the role.

You must have excellent customer service skills always displaying a professional, calm, polite & helpful manner promoting the Trust's ethos and core behaviours of delivering excellence.

Main duties of the job

The Therapies Administration team is a small team which supports all of the Therapy Services (Physiotherapy, Nutrition and Dietetics, Speech and Language Therapy, Occupational Therapy, Podiatry and Orthotics). The Team is responsible for providing reception cover as well as other administrative tasks. This involves arriving all patients for their appointments, departing the patients and booking their follow-up appointment if required. Some of the administration tasks are dealing with the post, managing external correspondence, generating and sending out standard letters such as DNA letters and discharge letters etc.

You will also be responsible for dealing with enquiries from clerical and secretarial staff, medical and nursing staff, other Trust personnel and general enquiries from patients and members of the public both face-to-face and over the phone.

You will be expected to rotate between varying reception areas across the Trust.

Employees work a range of shifts: 07:30-15:30, 08:00-16:00, 08:30-16:30 & 09:00-17:00, Monday to Friday. We do not support weekends or bank holidays.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Date posted

04 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-CSAC-0723-02

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

South Tyneside Nhs Foundation Trust

Harton Lane

South Shields

Tyne And Wear

NE34 0PL

Sunderland Children's Centre

Durham Road

Sunderland

SR3 4AG

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

The post holder will undertake general reception duties along with other administrative support, required for the day to day running of the Therapy Service Departments. The post holder will be expected to rotate between varying reception areas across the Trust.

You will also be responsible for dealing with enquiries from Clerical and Secretarial staff, Medical and Nursing staff, other Trust personnel and general enquiries from patients and members of the public both face to face and over the phone.

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Person Specification

Qualifications

Essential

Evidence of good standard of Education in numeracy and literacy at minimum GCSE C grade or equivalent. (Level 2)

Experience

Essential

Knowledge of patient administration systems acquired through on the job training and experience (NVQ level 2 equivalent)
Experience of working in a busy office environment with proven experience of prioritising workloads.
Experience of working as part of a team, co-operating with other team members to achieve deadlines

Skills and Knowledge

Essential

Good oral, written and interpersonal skills for both reception work and answering telephone queries
Ability to use Windows based IT systems at basic level
Standard keyboard/typing skills
Planning and organisational skills to manage own workload effectively
Evidence of good communication skills
Knowledge of e-mail and Microsoft packages
Excellent attention to detail and focus to ensure accurate input data

Desirable

Knowledge of Meditech V6
Knowledge of Medisec
Knowledge/Awareness of Data Protection and Information Governance guidelines

Physical Skills

Essential

The post will involve sitting in a restricted position at a computer for long periods of the working day, looking at a screen.
Required to physically lift bags or boxes containing case notes, the post holder will also be required to be able to file and retrieve case notes from a Library setting.

Additional

Essential

Please provide a telephone number in order that we can contact you quickly, should we need to do so, with regard to this application. If you do not have a telephone number, please write 'number not available'

Person Specification

Qualifications

Essential

Evidence of good standard of Education in numeracy and literacy at minimum GCSE C grade or equivalent. (Level 2)

Experience

Essential

Knowledge of patient administration systems acquired through on the job training and experience (NVQ level 2 equivalent)
Experience of working in a busy office environment with proven experience of prioritising workloads.
Experience of working as part of a team, co-operating with other team members to achieve deadlines

Skills and Knowledge

Essential

Good oral, written and interpersonal skills for both reception work and answering telephone queries
Ability to use Windows based IT systems at basic level
Standard keyboard/typing skills
Planning and organisational skills to manage own workload effectively
Evidence of good communication skills
Knowledge of e-mail and Microsoft packages
Excellent attention to detail and focus to ensure accurate input data

Desirable

Knowledge of Meditech V6
Knowledge of Medisec
Knowledge/Awareness of Data Protection and Information Governance guidelines

Physical Skills

Essential

The post will involve sitting in a restricted position at a computer for long periods of the working day, looking at a screen.
Required to physically lift bags or boxes containing case notes, the post holder will also be required to be able to file and retrieve case notes from a Library setting.

Additional

Essential

Please provide a telephone number in order that we can contact you quickly, should we need to do so, with regard to this application. If you do not have a telephone number, please write 'number not available'