South Tyneside and Sunderland NHS Foundation Trust

Outpatient Scheduling Manager

The closing date is 16 June 2025

Job summary

Applications for this vacancy are restricted to Internal applicants only.

We are looking to Appoint a full-time Scheduling Manager to work in our Outpatients Team. This role involves the line-management of a Scheduling team, managing waiting lists, ensuring RTT treatment targets are achieved and maintained, and that patients are reviewed within a clinically-appropriate timeframe.

The Post is fixed-term, for 37.5 hours a week, with the ideal candidate able to work Monday to Friday. This role will challenge your skills and will allow you to progress and professionally-develop in a friendly and supportive team.

If wishing to undertake this role on a Secondment basis please download, complete & submit fully-approved Secondment Form to Recruitment.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information

Main duties of the job

We are responsible for scheduling outpatient services across multiple hospital and community sites in the South Tyneside and Sunderland location. We are based at Sunderland Royal Hospital.

The Outpatient Scheduling Manager will have line-management responsibility for the Outpatient Scheduling Coordinators and Scheduling Assistants within their team.

We are looking to recruit an individual to provide support to the Team members, comprehensive administrative and scheduling support to a group of clinical services.

You must have people-management skills, good administration skills, communication skills with customer service experience and be computer literate with a working knowledge of MS Office.

Experience of prioritising patients using a waiting list and reporting waiting list information is essential.

You will have attention to detail and the ability to prioritise incoming work so as to meet deadlines. With a strong emphasis on customer service, you will have good interpersonal skills and the ability to liaise with people at all levels.

You will play an essential role within the Team, helping to maintain standards and improve the Service for the benefit of patients and the clinical teams. You will be willing to adapt to change and learn new skills, having a good knowledge of NHS office procedures, to deliver high-quality administrative services and customer care.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

02 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year currently (25/26 pay award pending)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

C9155-CSAC-0625-08

Job locations

Trust Headquarters

Sunderland Royal Hospital

Sunderland

SR4 7TP

Job description

Job responsibilities

The management of outpatient scheduling, including waiting lists across a number of Directorates within a Division, ensuring that 18 weeks and 2WW Cancer referral to treatment targets are achieved and maintained, and that patients are reviewed within a clinically appropriate time frame.

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Job description

Job responsibilities

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Person Specification

Other

Desirable

Please provide a contact telephone number.

Qualifications

Essential

GCSE Maths & English Language C/4 or above, or equivalent.
Level 3 qualification in Administration or other relevant subject or equivalent vocational experience which provides a working knowledge of:
Clinical scheduling.
Delivering waiting time information and capacity issues to senior clinicians & managers.

Desirable

Knowledge of Meditech.
Knowledge of e-Referral System.

Skills & Knowledge

Essential

Verbal and written communication and interpersonal skills to build relationships with Directorate teams and enable understanding of waiting list issues and solutions.
Excellent organisational / prioritisation skills.
Supervisory / people-management skills.
Microsoft Office packages e.g. Word, Powerpoint, Excel, Access, Outlook.

Desirable

Use of Meditech PAS, NHS e-Referral system.

Experience

Essential

Vocational experience working in an NHS booking office providing experience
of:
Prioritising patients using a waiting list and reporting waiting list information.
National Policy for Referral to Treatment standards.
Supervisory / people-management skills with experience of supervising staff.
IT skills and demonstrate experience in word processing, spreadsheets and databases.

Physical Skills

Essential

Developed keyboard skills.

Person Specification

Other

Desirable

Please provide a contact telephone number.

Qualifications

Essential

GCSE Maths & English Language C/4 or above, or equivalent.
Level 3 qualification in Administration or other relevant subject or equivalent vocational experience which provides a working knowledge of:
Clinical scheduling.
Delivering waiting time information and capacity issues to senior clinicians & managers.

Desirable

Knowledge of Meditech.
Knowledge of e-Referral System.

Skills & Knowledge

Essential

Verbal and written communication and interpersonal skills to build relationships with Directorate teams and enable understanding of waiting list issues and solutions.
Excellent organisational / prioritisation skills.
Supervisory / people-management skills.
Microsoft Office packages e.g. Word, Powerpoint, Excel, Access, Outlook.

Desirable

Use of Meditech PAS, NHS e-Referral system.

Experience

Essential

Vocational experience working in an NHS booking office providing experience
of:
Prioritising patients using a waiting list and reporting waiting list information.
National Policy for Referral to Treatment standards.
Supervisory / people-management skills with experience of supervising staff.
IT skills and demonstrate experience in word processing, spreadsheets and databases.