South Tyneside and Sunderland NHS Foundation Trust

Administrative Co-ordinator

The closing date is 21 May 2025

Job summary

Starting salary £24,625 pa.

Require a committed individual to work within Therapies Administration. Responsible for supporting the SALT Head of Service and co-ordinating the SALT administration support on a daily basis.

You will have previous clerical experience and excellent communication and organisational skills. It is essential that you have the ability to organise and prioritise your own workload and achieve deadlines.

You must have evidence of a good standard of education with numeracy and literacy at minimum GCSE C/4 Grade or equivalent, and have audio-typing skills. Knowledge of email and Microsoft packages is essential. Knowledge of Meditech V6 is desirable. You will be able to adapt to different working areas in the Department and have a flexible approach. A knowledge and awareness of Data Protection & Information Governance guidelines is desirable, and you will be willing to undertake any necessary training in these to support the role.

You will be responsible for managing SALT Head of Service diary, minute taking, collating information, dealing with queries, room booking etc.

You must have excellent customer service skills always displaying a professional, calm, polite & helpful manner promoting the Trusts ethos and core behaviours of delivering excellence.

We are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Please consider this when making your application. Please visitGov.UKfor further information

Main duties of the job

The Therapies Administration team is a small team which supports all of the Therapy Services (Physiotherapy, Nutrition and Dietetics, Speech and Language Therapy, Occupational Therapy, Podiatry and Orthotics). The Team is responsible for providing Reception cover as well as other administrative tasks. This involves arriving all patients for their appointments, departing the patients and booking their follow-up appointment if required. Some of the administration tasks are dealing with the post, managing external correspondence, generating and sending out standard letters such as DNA letters, discharge letters etc.

You will also be responsible for dealing with enquiries from Clerical and Secretarial staff, Medical and Nursing staff, other Trust personnel and general enquiries from patients and members of the public both face-to-face and over the phone. You will be responsible for overseeing the daily allocation of work to Clerical Officers.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

14 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9155-CSAC-0425-51-2

Job locations

Trust Headquarters

Sunderland Royal Hospital

Sunderland

SR4 7TP

Sunderland Children's Centre

Durham Road

Sunderland

SR3 4AG

Cleadon Park PCC

The Nook

South Shields

NE34 8PS

South Tyneside Nhs Foundation Trust

Harton Lane

South Shields

Tyne And Wear

NE34 0PL

Job description

Job responsibilities

The Postholder will undertake general Reception duties along with other administrative support, required for the day-to-day running of the Therapy Service Departments. You will be expected to rotate between varying Reception areas across the Trust.

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Job description

Job responsibilities

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Person Specification

Experience

Essential

Experience and good working knowledge of e-mail and Microsoft packages.
Supervisory / people-management skills with experience of supervising/supporting staff. Ability to line-manage team members.
Ability to prioritise own and others' workload.
Developed keyboard/typing skills (through practice).
Ability to resolve informal complaints and conflict.
Planning and organisational skills to manage own workload effectively.
Evidence of effective communication skills.
Customer service experience.
Knowledge of patient administration systems acquired through on-the-job training and experience (NVQ Level 2 equivalent).
Experience of working in a busy office environment with experience of prioritising workloads.
Experience of working as part of a team, co-operating with other team members to achieve deadlines.
Ability to use Windows-based IT systems at basic level.

Desirable

Knowledge of the
NHS.

Other

Desirable

Please provide a contact telephone number.

Physical Skills

Essential

The Post will involve sitting in a restricted position at a computer for
long periods of the working day, looking at a screen.
Required to physically lift bags or boxes containing medical records, orthotic products and department stock.

Qualifications

Essential

Evidence of good standard of education in numeracy and literacy at minimum GCSE C/4 Grade or equivalent (Level 2).
Relevant work experience in an office environment or NVQ Level 3 in Business Administration.

Skills & Knowledge

Essential

Good verbal, written and interpersonal skills.
Excellent attention to detail and focus to ensure accurate input data.

Desirable

Knowledge of
Meditech V6.
Knowledge of Medisec.
Knowledge of Oracle.
Knowledge/awareness
of Data Protection and
Information
Governance
guidelines.

Person Specification

Experience

Essential

Experience and good working knowledge of e-mail and Microsoft packages.
Supervisory / people-management skills with experience of supervising/supporting staff. Ability to line-manage team members.
Ability to prioritise own and others' workload.
Developed keyboard/typing skills (through practice).
Ability to resolve informal complaints and conflict.
Planning and organisational skills to manage own workload effectively.
Evidence of effective communication skills.
Customer service experience.
Knowledge of patient administration systems acquired through on-the-job training and experience (NVQ Level 2 equivalent).
Experience of working in a busy office environment with experience of prioritising workloads.
Experience of working as part of a team, co-operating with other team members to achieve deadlines.
Ability to use Windows-based IT systems at basic level.

Desirable

Knowledge of the
NHS.

Other

Desirable

Please provide a contact telephone number.

Physical Skills

Essential

The Post will involve sitting in a restricted position at a computer for
long periods of the working day, looking at a screen.
Required to physically lift bags or boxes containing medical records, orthotic products and department stock.

Qualifications

Essential

Evidence of good standard of education in numeracy and literacy at minimum GCSE C/4 Grade or equivalent (Level 2).
Relevant work experience in an office environment or NVQ Level 3 in Business Administration.