Healthcare Assistant (Generic)

South Tyneside and Sunderland NHS Foundation Trust

This job is now closed

Job summary

Do you have prior customer services experience or experience of working in care (paid or unpaid) and a desire to work with our teams in delivering high quality, safe and effective patient care?

If so, South Tyneside and Sunderland NHS Foundation Trust (STSFT) are looking to recruit highly motivated, enthusiastic and reliable individuals who can work in a busy, high-pressured and sometimes challenging clinical environment.

At STSFT we expect our Healthcare Assistants to work flexibly (where required) within our wards and departments, and (when required) across our various hospital sites in order to support the registered practitioners meet patient care needs. Applicants must be able to work a variety of shifts such as days, nights, weekends and bank holidays in order to accommodate the needs of the service.

Main duties of the job

Applicants are expected to display the required behaviors and attitudes needed to provide safe and compassionate care to our patients and possess the required qualifications and experience required for this role.

It is essential you possess good communication and organisational skills, and are able to work under pressure. You must be able to demonstrate a caring and compassionate attitude in all aspects of care delivery.

We provide a comprehensive Care Certificate Programme (which consists of both classroom-based and self-directed study) that will support you in achieving the competencies and skills required to deliver high quality and safe patient care.

It is a condition of employment that all Healthcare Assistants must complete the Care Certificate and achieve their competencies within 14 weeks of commencing in post.

Please note interviews will be held on Saturday 21st January 2023 (to coincide with the Trusts Career and Recruitment Event). If you are unable to attend this date, an alternative date of interview will be Wednesday 25th January 2023.

To comply with the Young Worker regulations applicants must be aged 18 or over to be able to meet shift working requirements on any day of the week and be able to work both day and night shifts as required

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Date posted

16 December 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year pro rata for part-time

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9155-CRNM-1222-54

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

South Tyneside District Hospital

Harton Lane

South Shields

NE34 0PL

Job description

Job responsibilities

To assist the registered practitioner in providing high quality compassionate care and assistance to patients / relatives and their carers appropriate to their needs.

Responsible for carrying out tasks as delegated by the registered practitioner who has overall accountability for delegating care.

To comply with the Trust's vision, values and behavioural compact.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE POST.

Job description

Job responsibilities

To assist the registered practitioner in providing high quality compassionate care and assistance to patients / relatives and their carers appropriate to their needs.

Responsible for carrying out tasks as delegated by the registered practitioner who has overall accountability for delegating care.

To comply with the Trust's vision, values and behavioural compact.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE POST.

Person Specification

Physical Skills

Essential

Ability to assist patients to move, as per Trust Moving and Handling Policy

Experience

Essential

Substantive customer services experience OR experience of working in a caring role (paid or unpaid)

Qualifications

Essential

Maths and English at level 1 or above (GCSE A E or equivalent).

Desirable

NVQ Level 2 qualification in health and social care / customer care or equivalent in any subject.

Skills and Knowledge

Essential

Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
Demonstrate good customer care skills and the ability to communicate effectively with the Multidisciplinary team, patients, carers and visitors.
Basic skills of empathy and reassurance.
Basic keyboard and IT skills.
Willingness to complete Competency Based Assessments and a Portfolio of evidence, in order to achieve the Care Certificate and any other training related to this role.

Person Specification

Physical Skills

Essential

Ability to assist patients to move, as per Trust Moving and Handling Policy

Experience

Essential

Substantive customer services experience OR experience of working in a caring role (paid or unpaid)

Qualifications

Essential

Maths and English at level 1 or above (GCSE A E or equivalent).

Desirable

NVQ Level 2 qualification in health and social care / customer care or equivalent in any subject.

Skills and Knowledge

Essential

Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
Demonstrate good customer care skills and the ability to communicate effectively with the Multidisciplinary team, patients, carers and visitors.
Basic skills of empathy and reassurance.
Basic keyboard and IT skills.
Willingness to complete Competency Based Assessments and a Portfolio of evidence, in order to achieve the Care Certificate and any other training related to this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.