Job summary
Providing a high-quality
patient experience is at the heart of everything we do at South Tyneside and
Sunderland NHS Foundation Trust. We are looking for an enthusiastic and
motivated Registered Nurse, Midwife or Allied Health Care Professional to be part
of the Corporate Nursing and Quality Team delivering on the patient experience
priorities in line with the National Patient Experience Framework. The role
will also lead on patient engagement, data analysis, report writing,
involvement in quality improvement projects, multi-agency working as well as
acting as a ambassador for patient experience. Additionally, the postholder
will lead the Advice and Complaints Team to ensure learning and improvements. This
is an exciting opportunity to build on the work that is already underway to
provide patient centred care. This role will offer variety and the opportunity
to work with clinical teams across the organisation to ensure that the voices
of patients, carers and family members are heard and included at the heart of
Trust's activities.
A key initiative in
the Trust is the ward and team accreditation scheme and the postholder will
have responsibility for the design and assurance associated with this
initiative.
Main duties of the job
Overseeing
the work of the Advice and Complaints Service to ensure prompt investigation
and learning from concerns and complaints. This will also involve reporting to
and advising the Patient Experience Group on strategic actions necessary as a
result of complaints and concerns and overseeing the liaison with the
Parliamentary Health Service Ombudsman.
Developing
and directing specific projects relating to patient experience.
Development
of policies and procedures to support achievement of goals.
Overseeing
and directing quality projects and applying project management and change
management techniques to ensure projects and benefits are delivered to agreed
timeframes and targets.
Guiding the organisation on co-production
relating to the patient experience.
Supporting the Chair of the Nutrition and
Hydration Steering Forum to implement the associated work plan.
Supporting the Nursing and Quality Directorate
to achieve priorities associated with the Patient Safety and Quality Strategy.
Overseeing effective implementation of the ward
and team accreditation schemes.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE
The post holder will be responsible for the implementation
of quality improvement initiatives in efficiency, safety, effectiveness and
quality of patient experience.
The post holder will provide specialist training, guidance
and support on quality and service improvement and pathway development to
healthcare professionals and supporting staff across the organisation. This will be a key component of the role.
The post holder will support the Trust to develop and embed
the philosophy of quality improvement throughout the organisation.
As a key member of the Nursing & Quality Team the post
holder will:
Further
develop the quality improvement approach to learning from complaints, patient
feedback and enhancement of the patient experience.
Deliver
the improvement agenda within the Trust and integrate continuous improvement
into everyday working.
Work
in collaboration with key stakeholders to ensure that improvements are
implemented and sustained in all areas in order to meet national and local
targets.
Provide
education and practical support in terms of project management and
documentation to clinical and other teams to take forward continuous
improvement within their areas.
Ensure
effective systems are developed for ward and team accreditation.
Liaise
and work with other improvement initiatives within the Trust as necessary.
Promote
a positive image of quality improvement and its benefits to patients and staff.
Develop
relationships with external stakeholders including, but not limited to the
University of Sunderland, voluntary sector.
Work
with the Deputy Director of Nursing to ensure prompt investigation and learning
from concerns and complaints.
Work
with the Deputy Director of Nursing to develop specific projects relating to patient
experience.
Work
with Directorate management teams to lead, support and embed a Quality
Improvement approach to learning from concerns and complaints.
Help to
set policies and procedures to support achievement of goals.
Prioritise
projects and assignment objectives, plans, methodologies and targets, and apply
project management and change management techniques to ensure projects and
benefits are delivered to agreed timeframes and targets.
Ensure
the range of projects and assignments deliver results in line with the agreed
Quality Strategy, in a way that reflects the organisations values and
objectives.
Support
project and programme team members to develop performance management monitoring
systems ensuring long term sustainability of change programmes.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE
The post holder will be responsible for the implementation
of quality improvement initiatives in efficiency, safety, effectiveness and
quality of patient experience.
The post holder will provide specialist training, guidance
and support on quality and service improvement and pathway development to
healthcare professionals and supporting staff across the organisation. This will be a key component of the role.
The post holder will support the Trust to develop and embed
the philosophy of quality improvement throughout the organisation.
As a key member of the Nursing & Quality Team the post
holder will:
Further
develop the quality improvement approach to learning from complaints, patient
feedback and enhancement of the patient experience.
Deliver
the improvement agenda within the Trust and integrate continuous improvement
into everyday working.
Work
in collaboration with key stakeholders to ensure that improvements are
implemented and sustained in all areas in order to meet national and local
targets.
Provide
education and practical support in terms of project management and
documentation to clinical and other teams to take forward continuous
improvement within their areas.
Ensure
effective systems are developed for ward and team accreditation.
Liaise
and work with other improvement initiatives within the Trust as necessary.
Promote
a positive image of quality improvement and its benefits to patients and staff.
Develop
relationships with external stakeholders including, but not limited to the
University of Sunderland, voluntary sector.
Work
with the Deputy Director of Nursing to ensure prompt investigation and learning
from concerns and complaints.
Work
with the Deputy Director of Nursing to develop specific projects relating to patient
experience.
Work
with Directorate management teams to lead, support and embed a Quality
Improvement approach to learning from concerns and complaints.
Help to
set policies and procedures to support achievement of goals.
Prioritise
projects and assignment objectives, plans, methodologies and targets, and apply
project management and change management techniques to ensure projects and
benefits are delivered to agreed timeframes and targets.
Ensure
the range of projects and assignments deliver results in line with the agreed
Quality Strategy, in a way that reflects the organisations values and
objectives.
Support
project and programme team members to develop performance management monitoring
systems ensuring long term sustainability of change programmes.
Person Specification
Experience
Essential
- Managerial experience involving patient experience analysis and management of complaints
- Management of staff
- Management of projects
- Presentation skills
Desirable
- Conference speaker/presenter
- Evidence of working with a range of healthcare professionals across organisations to deliver improvement
- Evidence of working in a clinical governance role
Qualifications
Essential
- Educated to Masters degree level or equivalent
- Clinical qualification or equivalent professional experience
- Theoretical knowledge and practical experience of project management
- Experience of involvement in quality/service improvement from an operational or professional perspective
- Ability to apply performance management skills to assess progress and deliver projects in a timely way
- Extensive varied experience of presenting to groups
- Facilitation and chairing of large groups of staff with varied job experience/roles within the NHS
- Evidence of continuing professional development relevant to the specialist area of clinical governance
- Advanced knowledge and experience in the use of Microsoft Word, Excel and PowerPoint, Meditech
- Management experience in Acute NHS care
Desirable
- Recognised qualification in Quality Improvement methodology (e.g. QI Fellow Improvement Advisor, LEAN training etc.) or evidence of working towards this
Physical Skills
Essential
- The job holder should be able to travel to/work at various sites across the Trust (possibly on a daily/short notice basis).
Desirable
- Ability to work in the clinical environment
Skills and Knowledge
Essential
- Skills in process mapping, analysis and redesign
- Ability to lead and manage teams
- Ability to build and maintain good working relationships with colleagues at all levels.
- Excellent organisational skills
- Excellent verbal and written communication skills
- The ability to manage a complex workload and competing priorities
- High level of interpersonal skills for effective communication and motivation
- High level of facilitation, influencing and negotiating skills
- Time management skills
- Change management skills
- Excellent presentation skills
- High level of data manipulation, analysis and presentation skills
Desirable
- Motivated
- Action focused
- Engaging of others
- Patient focused
- Resilient
Person Specification
Experience
Essential
- Managerial experience involving patient experience analysis and management of complaints
- Management of staff
- Management of projects
- Presentation skills
Desirable
- Conference speaker/presenter
- Evidence of working with a range of healthcare professionals across organisations to deliver improvement
- Evidence of working in a clinical governance role
Qualifications
Essential
- Educated to Masters degree level or equivalent
- Clinical qualification or equivalent professional experience
- Theoretical knowledge and practical experience of project management
- Experience of involvement in quality/service improvement from an operational or professional perspective
- Ability to apply performance management skills to assess progress and deliver projects in a timely way
- Extensive varied experience of presenting to groups
- Facilitation and chairing of large groups of staff with varied job experience/roles within the NHS
- Evidence of continuing professional development relevant to the specialist area of clinical governance
- Advanced knowledge and experience in the use of Microsoft Word, Excel and PowerPoint, Meditech
- Management experience in Acute NHS care
Desirable
- Recognised qualification in Quality Improvement methodology (e.g. QI Fellow Improvement Advisor, LEAN training etc.) or evidence of working towards this
Physical Skills
Essential
- The job holder should be able to travel to/work at various sites across the Trust (possibly on a daily/short notice basis).
Desirable
- Ability to work in the clinical environment
Skills and Knowledge
Essential
- Skills in process mapping, analysis and redesign
- Ability to lead and manage teams
- Ability to build and maintain good working relationships with colleagues at all levels.
- Excellent organisational skills
- Excellent verbal and written communication skills
- The ability to manage a complex workload and competing priorities
- High level of interpersonal skills for effective communication and motivation
- High level of facilitation, influencing and negotiating skills
- Time management skills
- Change management skills
- Excellent presentation skills
- High level of data manipulation, analysis and presentation skills
Desirable
- Motivated
- Action focused
- Engaging of others
- Patient focused
- Resilient
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
.png){kind=logo}
