Job summary
As
part of an expanding team we are looking to recruit an ICT Services Assistant
to work within the ICT Department, assisting in a range of administrative and clerical
functions including ordering, stock/inventory/asset management as well as
supporting the wider team with a range of administrative tasks.
We are looking for
applicants that Maths and English at Level 2 (GCSE
Minimum grade C/4).
Willing to work towards a
Level 3 standard over the period of the apprenticeship.
As this
post is not highly technical in nature, in depth IT technical knowledge is not
essential, however being proficient in the use of Microsoft Office packages is
important. Highly developed organisational skills and experience of ordering
using the Oracle financial system would be an advantage.
Should
you have questions about this role, or wish to discuss this further, please
contact Chris Anderson, ICT Services Team Lead.
Main duties of the job
To assist the wider ICT Department in providing a range of IT services to staff working within the Trust by:
- Ensuring a prompt and efficient response to queries.
- Fulfilling requests and resolving issues quickly and efficiently.
- Maintaining good communication at all times.
- Demonstrating good organisational skills.
To contribute to the Trusts service to patients by:
- To undertake administration and procurement activity on behalf of the IM&T Department.
- To liaise with finance and procurement teams to receipt incoming orders, register assets, answer invoice queries and arrange recharge/payment.
- Manage incoming bills and invoices.
- To operate the Trusts asset management processes including the proper registration, administration, auditing and decommissioning/disposal of IT assets.
- Monitor, manage, order and issue of departmental stock, consumables and spares.
- Maintaining well organised and safe work areas.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
Job description
Job responsibilities
To assist the wider ICT Department in providing a range of IT services to staff working within the Trust by:
- Ensuring a prompt and efficient response to queries.
- Fulfilling requests and resolving issues quickly and efficiently.
- Maintaining good communication at all times.
- Demonstrating good organisational skills.
To contribute to the Trusts service to patients by:
- Ensuring staff are able to use the IT equipment and systems available to them to facilitate and record patient care;
- Undertaking the installation, configuration and deployment of IT equipment and software;
- Maintain accurate and timely IT service management and asset records as well as undertaking asset audit where required,
- Respond to and fulfil users service requests submitted via the IT Service Desk and report back on progress and resolution;
- Provide advice where possible to enable users to resolve their own problems;
- Call on assistance from other members of the IT Department, partner organisations or external suppliers as appropriate.
- To undertake administration and procurement activity on behalf of the IM&T Department.
- To liaise with finance and procurement teams to receipt incoming orders, register assets, answer invoice queries and arrange recharge/payment.
- Manage incoming bills and invoices.
- To operate the Trusts asset management processes including the proper registration, administration, auditing and decommissioning/disposal of IT assets.
- Monitor, manage, order and issue of departmental stock, consumables and spares.
- Maintaining well organised and safe work areas.
- Maintain and operate the Trusts Starters/Movers/Leavers process in order to manage user accounts and privileges.
- To contribute to the operation of an efficient and effective first line support service by providing cover to the IM&T Service Desk when required.
Job description
Job responsibilities
To assist the wider ICT Department in providing a range of IT services to staff working within the Trust by:
- Ensuring a prompt and efficient response to queries.
- Fulfilling requests and resolving issues quickly and efficiently.
- Maintaining good communication at all times.
- Demonstrating good organisational skills.
To contribute to the Trusts service to patients by:
- Ensuring staff are able to use the IT equipment and systems available to them to facilitate and record patient care;
- Undertaking the installation, configuration and deployment of IT equipment and software;
- Maintain accurate and timely IT service management and asset records as well as undertaking asset audit where required,
- Respond to and fulfil users service requests submitted via the IT Service Desk and report back on progress and resolution;
- Provide advice where possible to enable users to resolve their own problems;
- Call on assistance from other members of the IT Department, partner organisations or external suppliers as appropriate.
- To undertake administration and procurement activity on behalf of the IM&T Department.
- To liaise with finance and procurement teams to receipt incoming orders, register assets, answer invoice queries and arrange recharge/payment.
- Manage incoming bills and invoices.
- To operate the Trusts asset management processes including the proper registration, administration, auditing and decommissioning/disposal of IT assets.
- Monitor, manage, order and issue of departmental stock, consumables and spares.
- Maintaining well organised and safe work areas.
- Maintain and operate the Trusts Starters/Movers/Leavers process in order to manage user accounts and privileges.
- To contribute to the operation of an efficient and effective first line support service by providing cover to the IM&T Service Desk when required.
Person Specification
Skills and Knowledge
Essential
- Knowledge of ordering and procurement, keeping financial records, and asset management
- Knowledge of issues relating to customer services and meeting service level agreements
- Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries
- Knowledge of the requirements for confidentiality and information governance when dealing with personal information
- Effective time management & organisational skills
- Ability to communicate information in an understandable way adapting communication style to meet the needs of the recipient
- Experience of Microsoft packages such as word/ excel
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing
- Willing to undertake further training related to role
Desirable
- Knowledge of a range of computer systems, hardware and software
- Knowledge of system administration procedures, such as user set-up, password administration, setting of parameters, system security etc
Other Requirements
Essential
- Must have a willingness to learn and engage in personal development
- Good personal presentation and good interpersonal skills are essential
- Must be mature in outlook and able to be trusted to work in sensitive areas and in the presence of the public
- Excellent interpersonal skills including the ability to build a team and to motivate staff
- May from time to time work outside of normal business hours
Qualifications
Essential
- Educated to GCSE (Level A-C)
- NVQ 3 Level 3 or equivalent skills and experience
- Demonstrable experience of Microsoft packages such as word/ excel
Desirable
- Evidence of study in an ICT related field or equivalent experience
Experience
Essential
- Experience of ordering, administration and asset management
Desirable
- Knowledge gained through experience within an NHS setting
- Experience as a member of an information department team
- Relevant experience of providing ICT support within a large organisation
Person Specification
Skills and Knowledge
Essential
- Knowledge of ordering and procurement, keeping financial records, and asset management
- Knowledge of issues relating to customer services and meeting service level agreements
- Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries
- Knowledge of the requirements for confidentiality and information governance when dealing with personal information
- Effective time management & organisational skills
- Ability to communicate information in an understandable way adapting communication style to meet the needs of the recipient
- Experience of Microsoft packages such as word/ excel
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing
- Willing to undertake further training related to role
Desirable
- Knowledge of a range of computer systems, hardware and software
- Knowledge of system administration procedures, such as user set-up, password administration, setting of parameters, system security etc
Other Requirements
Essential
- Must have a willingness to learn and engage in personal development
- Good personal presentation and good interpersonal skills are essential
- Must be mature in outlook and able to be trusted to work in sensitive areas and in the presence of the public
- Excellent interpersonal skills including the ability to build a team and to motivate staff
- May from time to time work outside of normal business hours
Qualifications
Essential
- Educated to GCSE (Level A-C)
- NVQ 3 Level 3 or equivalent skills and experience
- Demonstrable experience of Microsoft packages such as word/ excel
Desirable
- Evidence of study in an ICT related field or equivalent experience
Experience
Essential
- Experience of ordering, administration and asset management
Desirable
- Knowledge gained through experience within an NHS setting
- Experience as a member of an information department team
- Relevant experience of providing ICT support within a large organisation
.png){kind=logo}
