Job summary
South
Tyneside and Sunderland NHS Foundation Trust is looking for an individual to
work as a Medical and Dental Rostering Administrator/Helpdesk Operator within
the Medical Rostering Team based at South Tyneside District Hospital.
The team is
a small but established team who manage the day to day running of the resident
doctor rotas. Together with two other helpdesk administrators, you will work
alongside two Implementer/Advisors as well as an Assistant Rostering Manager to
ensure we provide a professional and proactive service and support the service,
and the ability to seek support when queries need to be escalated.
Main duties of the job
Within the
role you will be the first point of contact for resident doctors and users of
HealthRoster and eJob Plan. A central inbox will be shared with the helpdesk
group where you will be required to take ownership of queries and ensure they
are full resolved or escalated to senior members of the team when required.
The role
requires someone who can react quickly to resolve queries, be able to work
independently and as a team to meet tight deadlines. The Team delivers a high
standard of customer service to our doctor community and operational managers.
If you have any
queries about the role, please contact Danielle Sadler, Assistant Rostering
Manager on 0191 404 1000 Ext 2217 or email danielle.sadler1@nhs.net
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.
Job description
Job responsibilities
Provide a comprehensive, efficient and effective administrative/ help desk service, including:-
- Data entry and systems configuration including ESR interface;
- Handling routine user support queries via emails, phone calls and face to face;
- Performing regular updates and system changes;
- General administrative duties to support the team;
- Monitoring Junior Doctor rotas;
- Arranging locum cover for vacant shifts / rota gaps through the procurement of internal bank or external agency.
- Support Junior Doctor recruitment services, providing an efficient and professional service.
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE ROLE.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information
Job description
Job responsibilities
Provide a comprehensive, efficient and effective administrative/ help desk service, including:-
- Data entry and systems configuration including ESR interface;
- Handling routine user support queries via emails, phone calls and face to face;
- Performing regular updates and system changes;
- General administrative duties to support the team;
- Monitoring Junior Doctor rotas;
- Arranging locum cover for vacant shifts / rota gaps through the procurement of internal bank or external agency.
- Support Junior Doctor recruitment services, providing an efficient and professional service.
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE ROLE.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information
Person Specification
Training and Knowledge
Essential
- Understanding of data protection / confidentiality in the workplace.
Desirable
- Understanding of medical workforce professional requirements, e.g. Junior Doctor working hours, professional standards, 2016 TCS.
- Working knowledge of electronic workforce systems e.g. Allocate, NHSp.
Experience
Essential
- Experience in an administrative role preferably in a Healthcare / HR / Workforce / Recruitment environment.
- Experience of working with Word, Excel, PowerPoint.
- Experience of working in an administrative role in a busy and variable office environment.
- Experience of accurately entering information into electronic systems.
- Experience of maintaining a high standard of data / record keeping electronic and paper based.
Skills
Essential
- An effective and professional telephone manner.
- Effective written skills.
- Effective verbal skills
- Good keyboard skills
- Ability to take accurate notes
- Ability to manage day to day workload, prioritise and meet deadlines.
- Ability to administer and co-ordinate meetings
Qualifications
Essential
- NVQ III in Business Administration or equivalent qualification or experience.
- GCSE English Language Grade C as minimum or equivalent.
Personal Qualities
Essential
- A professional and focussed work ethic
- Ability to work as an effective team member.
- Attention to detail
- Customer service focussed.
- Able to prioritise own workload to meet deadlines and cope with several tasks at once.
- Ability to concentrate, sometimes for prolonged periods, when entering / monitoring data in relevant systems.
Attitude
Essential
- Prepared to work flexibly to meet the needs of the service both in terms of duties and working hours.
- Able to demonstrate the Trusts values and behaviours.
- Awareness of the principles of equality and diversity.
- Team player able to contribute effectively to the team and own personal development.
- Commitment to equality and valuing diversity principles.
Person Specification
Training and Knowledge
Essential
- Understanding of data protection / confidentiality in the workplace.
Desirable
- Understanding of medical workforce professional requirements, e.g. Junior Doctor working hours, professional standards, 2016 TCS.
- Working knowledge of electronic workforce systems e.g. Allocate, NHSp.
Experience
Essential
- Experience in an administrative role preferably in a Healthcare / HR / Workforce / Recruitment environment.
- Experience of working with Word, Excel, PowerPoint.
- Experience of working in an administrative role in a busy and variable office environment.
- Experience of accurately entering information into electronic systems.
- Experience of maintaining a high standard of data / record keeping electronic and paper based.
Skills
Essential
- An effective and professional telephone manner.
- Effective written skills.
- Effective verbal skills
- Good keyboard skills
- Ability to take accurate notes
- Ability to manage day to day workload, prioritise and meet deadlines.
- Ability to administer and co-ordinate meetings
Qualifications
Essential
- NVQ III in Business Administration or equivalent qualification or experience.
- GCSE English Language Grade C as minimum or equivalent.
Personal Qualities
Essential
- A professional and focussed work ethic
- Ability to work as an effective team member.
- Attention to detail
- Customer service focussed.
- Able to prioritise own workload to meet deadlines and cope with several tasks at once.
- Ability to concentrate, sometimes for prolonged periods, when entering / monitoring data in relevant systems.
Attitude
Essential
- Prepared to work flexibly to meet the needs of the service both in terms of duties and working hours.
- Able to demonstrate the Trusts values and behaviours.
- Awareness of the principles of equality and diversity.
- Team player able to contribute effectively to the team and own personal development.
- Commitment to equality and valuing diversity principles.
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Harton Wing
South Tyneside District Hospital
South Shields
Tyne and Wear
NE34 0PL
Employer's website
https://www.stsft.nhs.uk (Opens in a new tab)
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